PS
Peter S
Active since Apr 2019
4
Reviews
0
Industries
Reviews
4 reviews3 months ago
Unnaceptable customer service
I ordered a 10kg bag of dog food and two other items from Takealot on the 30th of November, 2025 and paid for next day delivery as I needed the dog food urgently. A small parcel arrived the following day (01 December), but there was no 10kg dog food. I immediately logged a query with Takealot. The next day (02 December) I opened the small parcel, expecting to only find the two non-urgent items. To my surprise, I discovered Takealot had sent a 1kg bag of dog food. I immediately contacted Takealot and even offered to take the bag myself to their local warehouse for an exchange, but was informed this was not possible. Instead a replacement was logged. I later called Takealot and instructed that the return be refunded (along with the next day delivery fee) as I had purchased the necessary food elsewhere as I could no longer wait for Takealot to get their act together. Takealot eventually collected the 1kg bag for return (03 December) and promised to mark the item for refund, but then dispatched a replacement on the 5th of December. Again, I immediately contacted customer service to inform them that a refund had been promised, but was told to wait for the item to be delivered before I could return it for a refund. Takealot delivered the item on the 8th of December to my partner, but did not inform me. I then logged a return on the 9th of December. On the 10th of December, Takealot then proceeded to try collect from an address I have not used for over a year. This further delayed things. The return request had to be cancelled and a new return request was logged. The item was eventually collected on the 11th of December. The refund was eventually processed on the 15th of December, however, when the funds reflected in my account, no delivery fee had been refunded. I then contacted Takealot on the 18th of December to inquire why the delivery fee had not been refunded only to be told I hadn't paid for next day delivery. On the 19th of December, I emailed proof of next day delivery having been paid, along with a bank statement showing the amount paid. Takealot eventually responded on the 22nd of December to say their records now show I had indeed paid for next day delivery and that the refund would be processed in the next 3-5 business days. Having still not received a refund, I then contacted Takealot this morning (05 January, 2026) to get an update, only to be informed that because a partial delivery had been delivered on the 1st of December, they would not be refunding my next day delivery fee. In amongst all of this, Takealot have blamed the supplier for putting the wrong barcode on the 1kg bag of dog food, making them unable to distinguish between a 1kg bag and a 10kg bag. Not only are the bags different weight, but also different sizes, so I cannot accept this weak excuse, even if the barcode was wrong. Takealot have also issued me with a "sincere apology" for the "frustration and inconvenience" and that they "understand that an apology does not correct the situation". They also stated "We are definitely looking at ways we can provide a better service to our customers daily, and it's our customers' feedback that leads us in the right direction. We hope that this does not hinder your relationship with us, as we value you as a customer." This is just lip service and a weak attempt to try put a positive spin on what has been absolutely appalling customer service. I will no longer be purchasing from Takealot following this ordeal as they clearly do not value me as a customer. I suggest others also reconsider their support of this company.
0 replies
15 months ago
FNB unable to provide answers
FNB allowed a transaction to be processed through a virtual card of mine that exceeded the limit set on that card. On querying how they allowed this to happen, I have been passed on from one department to the next with no-one giving an answer. They have no interest in assisting me and, by extension, show no interest in making sure my finances are secure.
53 replies
43 months ago
Excellent service
After trying to order items from a local company, I gave up and turned to Mountain Mail Order whom I have ordered from previously. Honestly, I don't know why I didn't just go to them first. After being unable to find a specific item on their website, I contacted them via email asking for the item. They quickly made a plan and my order is now on its way to me. These guys are phenomenal and go out of their way to assist, I will be placing all my orders through them in future.
0 replies
85 months ago
Shody products and service
Upon purchasing a Sansui Radio from HiFi Corporation, Amanzimtoti, on 22/03/2019, I discovered that it didn't do what it was advertised to do. As I work a full time job, I was unable to return the unit until the following weekend. Upon doing so, I was informed that refunds could only be done within 14 days (I went to the store on day 16, unaware of this). I was also informed I needed to provide a fitment receipt, even though the unit hadn't been fitted. I left the store and went home to write up a review of the product on HiFi Corporation's product page. This was on 06/04/2019. Since then, this review has yet to appear on their website (unsurprisingly) and no further contact has been made with me by HiFi other than to acknowledge receipt of my review for moderation. Below is the review I posted, with further details of the product and my grievances with the store:- One star is too many stars for this radio. After seeing that it does Bluetooth and has 4 RCA outputs on the back, I decided this would be perfect for my car. Worst mistake. For starters, the entire front face feels cheap like it is going to fall apart if you touch it too hard and the display is constantly flashing, which cannot be disabled. Then comes the functionality (or lack thereof). Firstly, when used with a power-amp, I discovered the RCA outputs on the back (which are completely unlabeled, along with all other connectors on the back) do not all function, rather only two actually output (causing speakers to pop when turning on/off) and I suspect the other two are inputs with no option indicated on the interface of how they might be used. Secondly, the supposed Bluetooth support is minimal and highly dysfunctional to say the least. Call quality is non existent as it does not connect properly (using a Samsung A5) and music playback buffers (unheard of). And for anyone who suggests I read the manual, it is basic, only telling you what each button does (not a menu tree, just this button turns the unit on/off, etc.) and what the previewed plug outs are for speakers and power. Upon returning this item to the store (HiFi Corporation, Arbour Crossing, Amanzimtoti), I was informed I needed to produce a fitment receipt. I am a professional sound and light technician and have been doing this sort of thing for the past 15 years or so, so I had done the install myself and wasn't going to charge myself to do the work, so I had no receipt. Also I am unable to go to the shops during the week/following weekend (as I work in the entertainment industry) so I only went to return the unit 16 days after purchase, which apparently disqualifies me for a refund (Only a gift voucher or exchange unit was offered as cut off for refund is 14 days apparently). Bottom line, don't waste your money on this!
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)