AA
Ashlee A
Active since Apr 2019
5
Reviews
0
Industries
Reviews
5 reviews18 months ago
Poor customer service
Still no resolve of an ongoing issue since 25 Sept. Payfast tried to phone me yesterday, spoke to the lady for 5 seconds and she hung up and didn't phone back
424 replies
19 months ago
Lizzard has fantastic customer service
I have been experiencing issues with PayGate/Payfast while trying to purchase from Lizzard. Lizzard have been fantastic in keeping me in the loop - specifically Rudi.
0 replies
19 months ago
PayGate/Payfast are useless with communication
Terrible experience using pay gate/pay fast. I made a mistake of clicking pay gate/pay fast instead of pay flex. I immediately contacted Lizzard to cancel the order and process the refund so I could order using the correct platform. They came back to say payfast/pay gate cannot locate my funds (getting this reply took ages as they weren't getting a response from payfast/pay gate). I then had to send proof thay the purchase actually went through and wasn't cancelled. They then located my funds and said they would process the refund. Still no word regarding my refund despite multiple emails on my behalf from Lizzard. This whole issue started on the 25th of Sept. My emails go unanswered, they don't pick up the phone, and you can't use the live chat to message them as that's for merchants only. Overall, disgusting customer service, 0/10 do not recommend.
0 replies
19 months ago
PayGate/Payfast are useless with communication
Terrible experience using pay gate/pay fast. I made a mistake of clicking pay gate/pay fast instead of pay flex. I immediately contacted Lizzard to cancel the order and process the refund so I could order using the correct platform. They came back to say payfast/pay gate cannot locate my funds (getting this reply took ages as they weren't getting a response from payfast/pay gate). I then had to send proof thay the purchase actually went through and wasn't cancelled. They then located my funds and said they would process the refund. Still no word regarding my refund despite multiple emails on my behalf from Lizzard. This whole issue started on the 25th of Sept. My emails go unanswered, they don't pick up the phone, and you can't use the live chat to message them as that's for merchants only. Overall, disgusting customer service, 0/10 do not recommend.
636 replies
85 months ago
Zone fitness are dishonest!
Please can someone explain a few things: 1. How is it possible that there is no contact number or email address for a head office? What business that big doesn't have a head office? 2. Please tell me how it is legal when transferring a contract to a different person, do you restart the contracts duration to 24 months? I have 19 months left on my contract and want to transfer it to a different person cause I no longer gym in the area and they want to restart the duration of the contract thereby getting a lot more money out of this contract then they are supposed to?
0 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
3 (60%)