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Active since Apr 2019
87
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87 reviews1 month ago
Teljoy Failing to Reverse Pro Rata Charge After Complaint
I am posting this complaint publicly due to Teljoy’s failure to remove a pro rata charge from my account that resulted directly from a complaint I lodged. This charge should have been reversed once the issue was raised, yet it remains on my account despite follow‑ups. No valid explanation has been provided, and no corrective action has been taken. It is unreasonable to expect a customer to carry a financial charge arising from a dispute that Teljoy has failed to resolve properly. I am formally requesting that the pro rata amount be removed in full. If this is not done within seven business days from the date of this post, I will escalate the matter to the Consumer Goods and Services Ombud (CGSO) for formal intervention. I trust Teljoy will address this promptly to avoid further escalation.
477 replies
3 months ago
Excellent Service at Mattress Warehouse Mossel Bay!
I recently purchased a mattress from Mattress Warehouse in Mossel Bay, and I couldn’t be happier with the experience. From the moment I walked in, the staff were friendly, knowledgeable, and genuinely interested in helping me find the perfect mattress for my needs. They took the time to explain the different options, answered all my questions, and made sure I felt confident in my choice. The store was well-organized, and the selection was impressive. What really stood out was the level of customer care—no pressure, just helpful advice and great service. Delivery was prompt and hassle-free, and the team ensured everything was set up perfectly. If you’re looking for quality products and exceptional service, I highly recommend Mattress Warehouse Mossel Bay. They truly go above and beyond to make the buying process smooth and enjoyable!
56 replies
4 months ago
Thank you
I would like to express my sincere appreciation for the exceptional service I received at your Mossel Bay branch on 26 December. Upon visiting the store to purchase a mattress topper, I was assisted by a gentleman whose name I unfortunately did not get. He was professional, courteous, and extremely knowledgeable. After discussing the product and its uses, he advised that purchasing the topper might not be the best option for my needs. This level of honesty and integrity is rare and commendable. He could have made a sale, but instead he prioritized my best interests, demonstrating high ethical standards and professionalism. Please extend my gratitude to this staff member for his outstanding service. It reflects positively on your brand and reinforces my confidence in Dial-a-Bed. Thank you for maintaining such high standards of customer care.
56 replies
5 months ago
Unresolved
Further to my previous unresolved complaint, Teljoy has once again failed to deliver on their promises. Despite being assured that I would not be charged for the full month’s rental, my latest statement shows exactly that – a full month’s fee. This is unacceptable and reflects pathetic customer service. When a company cannot honor its own commitments and ignores customer concerns, it speaks volumes about their priorities. I urge Teljoy to resolve this immediately and start treating customers with the respect they deserve.
159 replies
5 months ago
Teljoy thinks they are above the CPA
An item was delivered on Thursday, 7 November 2025, under a rental agreement facilitated via Teljoy. We only used the item for the first time on Sunday, 9 November, and immediately discovered that it was defective and did not match the description provided on Teljoy platform. My Wife acontacted Teljoy to report the issue on Monday,7 November 2025, and was informed that she would be subject to a cancellation fee and a 30-day notice period. We find this response entirely unacceptable and in direct violation I am writing to formally lodge a complaint regarding an item delivered to my wife on Thursday, 7 November 2025, under a rental agreement facilitated via Teljoy. We only used the item for the first time on Sunday, 9 November, and immediately discovered that it was defective and did not match the description provided on your platform. I contacted Teljoy to report the issue, and was informed that we would be subject to a cancellation fee and a 30-day notice period. We find this response entirely unacceptable and in direct violation of the Consumer Protection Act (CPA). Teljoy was informed of the Consumer Protection Act (CPA) requirements but their response remains the same.
530 replies
9 months ago
Comforting
We had the unfortunate experience of one of our pets dying. I call DotSure to see if I cover for cremation, which I did. The agent that helped me was caring and sensitive to my needs. Then, my claim was resolved within an hour of submission. I even got an email to say my policy was updated. It was reassuring to know that DotSure was there for me when I needed them. The service I received was what I have come to expect from DotSure.
56 replies
12 months ago
Still can't fault them
My claim was processed and paid within two hours of it being submitted. Fantastic service.
58 replies
15 months ago
Exceptional Service Received
I received a call from Kyla Knoetze from Dotsure regarding a policy up date. Kyla, was friendly yet professional and provided exceptional service.
53 replies
22 months ago
Rapid service
I submitted a pet insurance related claim and within two hours the claim was finalised. I received my payment the same night.
53 replies
30 months ago
Outstanding service
I have an issue with Nedbank and a credit card account. I lodged a complaint and Odell Reddy assisted me. In no time at all she had resolve the matter and a positive result for all was given.
0 replies
Review Distribution
5 Star
33 (37.93103448275862%)
4 Star
0 (0%)
3 Star
2 (2.2988505747126435%)
2 Star
2 (2.2988505747126435%)
1 Star
50 (57.47126436781609%)