CM
Christel M
Active since Apr 2019
9
Reviews
0
Industries
Reviews
9 reviews3 months ago
Auto & General – Unauthorised Policy Deductions for Years, No Proof, No Response
Auto & General – Unauthorised Policy Deductions for Years, No Proof, No Response I am extremely frustrated with Auto & General and feel completely ignored. I initially submitted an online enquiry for a quotation only around 2018 / 2019. I do not recall ever accepting or authorising a policy. Despite this, Auto & General has been deducting premiums from my bank account every single month for years. I haven't received a policy document, and to this day I do not know: What the policy covers When it allegedly started How or when I supposedly accepted it When I enter my ID number on Auto & General’s online system, it clearly states that no policy is linked to my ID number, yet deductions continue. I have sent numerous emails over the years to multiple Auto & General addresses requesting: Proof of acceptance A copy of the policy document A full breakdown of all deductions Immediate cancellation of all deductions & refund of unauthorised deductions All I receive are automated responses. No one takes ownership of the matter and no one actually resolves it. The most recent amount being deducted is R1,106 per month, under a DebiCheck reference 556619552v0102, and this has been happening for years without any valid proof of authorisation. At this point, I am formally requesting: Immediate cessation of all deductions Full repayment of all premiums deducted, plus interest Written proof of where and when I allegedly accepted this policy If this matter is not resolved urgently, I will proceed with a formal complaint to the Insurance Ombudsman and pursue the matter further. Consumers should not have money deducted for years for a policy that does not even appear on the insurer’s own system. Very disappointed and still waiting for a proper response.
168 replies
3 months ago
Unacceptable delays, zero communication, and total disregard for a deceased estate claim
I am administering the late estate of my parents, HT Phillips and CH Phillips, and the service received from this insurer has been nothing short of unacceptable. This matter has been ongoing since August 2025. Despite submitting all required documentation timeously and following up repeatedly, there has been no meaningful communication, no written feedback, and no resolution. On 27 November, I spoke to Samantha at the company, who assured me the matter would receive prompt attention. At her request, I resent all documentation via WhatsApp and was informed that a second claim had been registered (IS0095435CLM-01). On 5 December, I followed up again. On 6 December, I was told the claims were “being validated” and that feedback would follow. That was the last communication I received. On 6 January, I formally requested that I receive feedback within 5 working days. To date, I have still received no response whatsoever. As of today, weeks later, there has been complete silence. Outstanding issues include: • A claim first submitted in August (IS0092907CLM AOL) • No confirmation of receipt or assessment of additional invoices submitted on 27 August • No feedback regarding damage to an interior gate caused during the break-in • A second claim submitted in August, queried in September, and only formally registered in December • No written responses despite follow-ups on 27/08, 28/08, 21/09, 30/09, 17/10, 30/10, 22/11 and multiple times in December Premiums continue to be collected, yet the most basic obligations of an insurer — communication, transparency, and service — are simply not being met. Administering a deceased estate is already stressful. Being ignored by an insurer while trying to finalise legitimate claims is unacceptable and deeply unprofessional. At this point, I genuinely do not know what more to do. I have exhausted reasonable follow-ups and allowed ample time for response. My next step will have to be escalation to the Insurance Ombudsman. I would strongly caution anyone considering this insurer to think carefully about the level of service they can expect when it actually matters.
56 replies
19 months ago
Rain's Disappointing Service
Last year, I contacted Rain while staying on a farm. They assured me I would have connectivity, so I signed up and they delivered a modem. After installation, I was faced with painfully slow speeds between 1.26 and 1.56 Mbps. I reached out to their support team, who gave me various suggestions to improve the speed—none of which worked. I tried moving the modem all around the house with no success. There was no 5G connectivity as promised, and when I inquired about getting a 4G modem instead, I was informed they no longer offer it. After all these failed attempts, I requested to cancel the contract because Rain simply couldn’t provide the service they had promised. I stopped using the modem entirely due to its futility, and I waited for them to collect it, which they eventually did. Despite this, I continue to receive notices claiming I’ve defaulted on payments for R529. My question is: what exactly am I paying for? I’ve called their accounts department hoping they could review my emails with the support team, but to my surprise, I was told they don’t have an email for this purpose. To make things worse, calls to their accounts team either get cut off or the line is so bad that they can’t hear you. This is beyond unacceptable. I refuse to pay for a service I never received, and I have proof of non-service delivery—though I, apparently have no way to present it to their "emailless" accounts department. Rain’s service is rotten, and enough is enough. I am pretty sure they can check back on their records and see exactly what the speeds was and that I did not receive service from them.
265 replies
19 months ago
791313 Edmund great service
791313 Edmund great service. Excellent people skills.
53 replies
36 months ago
It is so great to get such professional great service from a company
It is so great to get such professional great service from a company. Sivuyile was amazing. Signing up was hassle free and very easy.
53 replies
54 months ago
Unreal Service
I had the absolute best service from Galima Isaacs at Lightstruck. Friendly, efficient, and extremely helpful. Thank you Galima, you rock!!!! Their installation team was also unbelievable. Their work was neat, staff was friendly and very helpful - what a great experience - thank you for going the extra mile. I also get excellent speed on my line. Very impressive!
0 replies
54 months ago
Great Service by dedicated staff
Yasteel Naicker and Amy Jackson were extremely knowledgeable and very helpful. I would like to thank you both for your great service. Yasteel - especially for your patience as well! Thanks again!
53 replies
67 months ago
Great Service!
I had great service from Courtney at Home Connect - friendly, efficient and very professional! Thanks Home Connect - she is an excellent choice in employee!
53 replies
85 months ago
No service delivery - almost 2 months down the line.
I have an appliance service policy with this group. I reported a problem on 11 March with my fridge. I requested feedback again on 11 April and once again today sent an email requesting that the problem be checked out. My debit orders are deducted religiously - unfortunately the support section is not nearly as efficient as their accounts department. Really tired of waiting.
112 replies
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5 Star
5 (55.55555555555556%)
4 Star
0 (0%)
3 Star
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1 Star
4 (44.44444444444444%)