VN
Vuyiswa N
Active since May 2019
26
Reviews
0
Industries
Reviews
26 reviews5 months ago
*********** technicians
Vumatel technicians came into our complex and disconnected our service without informing ur nor consulting with us. We haven’t had internet service for several hours and our ISP is not much help either.
53 replies
17 months ago
Inefficient service delivery
On the 28th November, I realized that my bank balance had decreased by R570 however there was no transaction that had occurred to that amount. I called the ***** department numerous times and stayed on the line for over 40min. I had better luck calling the General Enquiries centre and spoke to a consultant named Sinenhlanhla. I relayed the situation to her and after over 20min of what was a useless conversation, she said she needed to assess my bank statements and would get back to me before she leaves work at 19:00. She obviously did not get back to me. I still have R570 missing from my account. The ***** department that is meant to be available 24/7 deemed to be completely useless in a dire situation.
112 replies
19 months ago
Unprofessional nurse
I called the Clicks Pharmacy Broadacres twice during the day to make an appointment for the clinic, on both occasions I was unsuccessful. I therefore rushed to the Clicks Clinic in Broadacres after work today and arrived at 17:53. The door for the clinic was closed and I heard someone speaking so I assumed there was a consultation in progress. Sr Mami (nurse at the clinic) opens the door at 17:56 however there was no patient in the room so she was obviously in a call. The first question she asked was if I have an appointment and I informed her that I tried to call twice during the day however it just rang without an answer. She then tells me that the Clinic is closed and I asked her how that’s possible because the closing time is 17:00 and it was 16:57. She rudely said the clinic is closed and proceeded to close the door in my face. She was rude and her responses were filled with so much negative attitude. This is not the treatment you would expect from a medical professional more so in the Clicks store. I am very disappointed by the poor quality of service or lack thereof, the worst was when she abruptly closed the door in my face.
0 replies
19 months ago
Inefficiency
I opened an Estate Late account with FNB and was informed that it would take about 30min to open the account at the fourways branch. Was satisfied with the service received. About 5 days later, I tried transacting from the account however I kept getting a “not permitted” error. I called the call centre and was told the account is still going through a verification process. Why was I not told about this when I initially opened the account because I would have made an informed decision to continue with FNB or try another bank. 7 days later and the account is still not verified. Very frustrating!!
53 replies
19 months ago
I opened an Estate Late account with FNB and was informed that it would take about 30min to open the account at the fourways branch
I opened an Estate Late account with FNB and was informed that it would take about 30min to open the account at the fourways branch. Was satisfied with the service received. About 5 days later, I tried transacting from the account however I kept getting a “not permitted” error. I called the call centre and was told the account is still going through a verification process. Why was I not told about this when I initially opened the account because I would have made an informed decision to continue with FNB or try another bank. 7 days later and the account is still not verified. Very frustrating!!
53 replies
20 months ago
I went to the Clicks at Dainfern Square
I went to the Clicks at Dainfern Square. I bought the hand wash special, however the when I checked my till slip, the promotion did not reflect and I was charged the normal price. I took my slip to the manager, Sophy, to initiate the refund process. This took very long close to 15min. The manager informed me that she would retain my slip but I requested a copy, so the cashier had to go make a copy. I asked the cashier, Tsholofelo if the copy process would take long and with a great amount of disgusting attitude said “No” and rolled her eyes. I asked why she looked at me in that manner and she walked off. This whole interaction occurred in front of the manager and she didn’t not reprimand her colleague. The level of service I received was appalling coupled with the staff being highly inefficient.
0 replies
29 months ago
Order 10374157 mouldy item
Ordered from the ASAP delivery app. Only discovered the Pita bread was mouldy when I was about to serve. Can only imagine my disappointment. Why are mouldy items still on the shelf? Why don’t the packers exercise competency when preparing the order items.
56 replies
30 months ago
Eskom withholding benefit statement.
Eppf refuses to provide a detailed benefit statement for my late father. They are dragging the process by requesting for unnecessary documents that are irrelevant to the estate. All I need is a detailed benefit statement however they have failed to provide that.
0 replies
30 months ago
Eppf refuses to provide benefit statement
Eppf refuses to provide a detailed benefit statement for my late father. They are dragging the process by requesting for unnecessary documents that are irrelevant to the estate. All I need is a detailed benefit statement however they have failed to provide that.
0 replies
36 months ago
Missing items
My order had 2 items missing when the package was delivered. Call the customer care centre twice and they said they would credit the amount for the missing items to my PnP ASAP wallet. Nothing has reflected.
53 replies
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3 Star
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2 Star
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1 Star
26 (100%)