LM
Lillian M
Active since May 2019
5
Reviews
0
Industries
Reviews
5 reviews2 weeks ago
Rude and Unprofessional staff accompanied by a terrible service from PnP clothing Lakeside mall
17/05/26 tried to return school opaque tights i bought on the Asap, delivered in wrong sizing. I was sent back because i had no invoice attached to the email updates i received, Called the Asap team and emailed which i was advised to use the email received as proof of purchase. Then yesterday 27/05/26 i went back and the ladies who were working at 5pm couldn't assist, that manager lady was very rude and unprofessional, not even willing to help, she saw very well that i item was not worn but kept on insisting its an underwear. Why sell things online that cannot be returned, what happened to putting hygiene sticker underneath if you have trust issues, no wonder many pick n pays have closed down in many shopping centers.
0 replies
14 months ago
Bad and Terrible server ever
Akermans springs mall, A very bad and disorganized service. I have a click & collect order which they refuse to release due to no OTP. No email or SMS with OTP was send to me and when i track my order the store received it on the 27th of march. Same thing happened last same mall and the staff dont even bother to call their departments to find out why am i not getting the OTP after they resend it. I phoned the customer service myself to find out why am i not getting my order i believe its not my fault that their systems are not working. They told me "Unfortunately there's no other way the store can release my order, instead they will query it and i should give them 24-72 hours for them to get back to me. Again said orders get cancelled after 7 days if not collected. Today its the 3rd of march, on day 7 already been back and fourth at the store waiting for the OTP that cannot find its way to my emails or sms but i did receive the invoice link and the order number via email. its only the OTP that gets lost along the way to my emails. Ackermans, please update the OTP on the order tracker or deliver to residential address like other stores. Clearly you cannot handle the click and collect, deliver to our address we capture on the system so we dont have to worry about OPTs.
0 replies
19 months ago
Unprofessional and Terrible customer service
Worst customer service ever, i have subscription of over a year now then the ISP (Afrihost) just decided not to debit money from my account and cut off my services. Phoned them many times to request other payment methods since they failing to debit funds from my account, they send me many payfast links to link my card which few times even tried a friend's card hoping it work without luck. Whenever i call for update they always saying their are escalating the issue without giving me solutions. Then i decided to go to Vuma page again to request another quote with a different ISP (Hypa responded ) as a second line, all went well i paid and signed agreements then Vuma happened again when they have to come to do the installation, a lady called and tell me she sees that my address has a live connection then i explained my story and the reason behind the second line request. Lady told me she will re-activate the same router because they cant bring another router, requested SN number i gave her and asked if im home because she is sending a tech, i confirmed im and i waited no one came. The following day i reached out to Hypa, they checked on the system and told me my order is cancelled. However they will re-order and book me for installation, i waited patiently no phone call scheduling appointment no nothing. 2 days later i checked my emails then Boom activation failed because the router is off which is pure lies the has been on and electricity is behaving lately. I dont know what more i need to do on my side cos i paid for the service im not getting, instead i've been incurring more costs cos i have to buy data as i work from home and airtime to phone Vuma and their ISPs making follow up. WHAT A TERRIBLE CUSTOMER SERVICE, they are full of play and UNPROFENSSIONAL
1 reply
57 months ago
Premiums Increase with no change in benefits
Car track is robbing us, they can not increase the premiums while the cover amount remains the same. I called hoping to get assistance on that matter because really i'm not happy with the yearly increase while there is no extra feature or upgrade happening on the device and the cover still remains the same. I was expecting for the cover amount to increase as well like other policies. Even the agents on the phone failed to help me understand my queries, he kept on saying "its the yearly escalation" , he couldn't even suggest that i speak to someone senior who will understand better my consent as a paying customer.
1 reply
86 months ago
poor service from FNB my team of bankers
FNB accouts are a easy target for unknown companies debiting money for the account, im starting to think they share our info for them to get extort money they charge for reversal because i cant be reversing money almost every month from different companies. This time around FNB online consultants are dragging their feet in reversing my money, 7 days has gone still my money has been transferred back to my accout and as a premium holder i'm paying enough i cant be struggling to get service. First request was on the 3/5/2019, then again on the 6/5/2019 and on 9/5/2019 for the same debit, Now i'm being told FNB consultants don't have access to reverse money anymore, request are being sent to other teams which are failing to help us and the consultants don't bother to follow up with those people we don't know or communicate with directly even if we follow up they just don't care. I will appreciate urgent feedback!
1 reply
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5 (100%)