SK
Shelley K
Active since May 2019
6
Reviews
0
Industries
Reviews
6 reviews56 months ago
Terence von Molendorff
Don't trust TVM to sell a property to you and employee him as a managing agent. He will not deliver and he cannot be trusted. He has stolen all the money from our Complex and has disappeared.
0 replies
74 months ago
QUICK TO SIGN YOU UP AND TAKE YOUR MONEY WITH EMPTY PROMISES
I would really like to know why MWEB's communication is so poor?! Since October 2019, I have had countless issues trying to complete my fibre application. We have been promised a package that is R579 tax included. I won't even go into detail regarding all the stress MWEB has put me through even before the COVID-19 outbreak. I haven't been this irritated with a company for not getting back before. Their call centre is impossible to get through to (in general). You wait extremely long before consulting at the Head Office. You get told to come in on a Saturday and then get chased away like a dog by security because they wont accept walk ins. My wifi hasnt even been on for a week and my account has already increased to R629. This was not the amount I signed up for and NO communication reagrding an increase has been mentioned! This is utterly disappointing. I have consulted with someone from MWEB who keeps saying they will speak to their manager and has not yet come back to me. I undertstand it is difficult to solve queries right now but I'm almost sure the staff are still required to work from home.
0 replies
76 months ago
Unable to provide a product as advertised.
I have previously had no luck with Vumatel and thought MWEB (the company that I signed up with) would be any better. I've signed up with Mweb/Vumatel whilst they were or are still busy installing it in our area. But I feel the service I have received up until now has caused me more stress than anything. I do not see the point of the thousands of phone calls, only to now be "rejected" I have done my part. The only error I made was putting my number as an alternative instead of the main one. I even asked the rep (Lamees) who signed us up, if I should change it and she said it was okay. CLEARLY, this was not okay. I am always available to be contacted and why if they can't reach me, not call the alternative number? Is that not the purpose of an alternative number??? I got so many phone calls yesterday, I even confirmed with the lady (Jojo) that I am willing to correct my number (currently my husband's number is the contact number because I always dial his number and I made a human error). She said that she will resend the SMS to my husband's number and I must just change the information and then she wanted me to ask him to check if he had the SMS sent in the beginning. I could guarantee her that he did not receive it before because then I would have changed the number. This is common sense seeing that it was an issue from day ONE! She even hesitated in resending the SMS but assured me she would. There has been no SMS received up until now. This is seriously the most frustrating experience thus far. MWEB must have called my husband about 4times yesterday. The one phonecall was eventually to say that they cannot locate us on their GPS with 15 units, yet they can only pick up 10. We live in a complex (unit 15) and Clinton, Lamees' manager (I have neither of their surnames, but I have their contact information and they both work for MWEB) has confirmed that they still need permission to come and speak to the Home Owner's association to get approval to install the fiber into our complex. And I recall that in the beginning, I got another call confirming where we stay because they cant pick it up but "it will be sorted out". After all this irritating bull, we received an SMS saying that our Fibre application has been rejected. I've been trying to contact the call centre 087 700 5000 (according to the SMS) since yesterday and they said the call centre is closed and then non-stop this morning but still cannot get through. I even pressed every option, it is really not a user-friendly call centre AT ALL! Please, if this does not get sorted out, I will NEVER do business with MWEB again and I will NEVER recommend MWEB to ANYONE. I would not have liked to cancel, because it is such a good deal BUT this is seriously not worth my time.
0 replies
77 months ago
False advertising, lack of knowledge and communication
I have always wanted wifi and not too long after my husband and I moved into our complex, Fibre was busy being installed in the area. We spoke to one of our neighbours who were overjoyed at the fact that a rep from Mweb offered such a good wifi deal, He practically sold us on the idea and said that we should contact the lady. He gave her number to us and we made contact with her. The rep Lamees, came to our house the next day (09/10/2019) very eagerly, even asked if she could come through earlier and I said it's fine. She said we could first go through the paperwork and then she will explain everything. The space was very limited to write that I accidentally wrote my husband's contact number first, she said it's fine and I wrote mine next to his. As soon as I was done signing up I asked a few questions and it was as though she got everything sorted and she immediately wanted to leave. I literally had to drag all the information out of her and apologized for keeping her with all my questions but I needed to make sure that I was getting everything sorted. She said that it should take about a month or so to be sorted out however; according to the paperwork it stated that the process could take up to 4 months. Why could she not verbally explain this? Anyway, she said she would email me a copy of the contract immediately of which I did not get and my husband whatsapped her to ask. She said the email was not going through and then asked if she could send the document via WhatsApp. I said its fine and immediately checked my email address on the copy of the document and it was correctly written so not sure how the email did not come through. A few days later, Vumatel contacted my husband asking to speak to me and informed him that he can’t make arrangements, I have to. He said to contact me and gave my number to them. Vumatel then contacted me to set up an appointment for installation. I arranged a day with them and they sent me an email confirmation of which I accepted. The guys came out on the day and my husband was at home to open. Only to find out that nothing has been delivered to us yet in order for them to do the installation. They left shortly after that. A few weeks later, we received our router. To add to this, my neighbour who had told us about the wifi deal had not received any contact from Vumatel at all and only received his router a few weeks after ours and he signed up before us. To be honest, I was so put off I haven't even opened it yet. A month later, my husband gets a call from Vumatel again to arrange the installation. He explained what happened and they say they can’t speak to him they need to speak to me. He explains that the number next to his on the application is mine. He even gives my number again and calls me to say they are trying to get hold of me and if they don't they take it as "us not wanting the deal anymore" (I can't recall the exact term that was used). So my husband contacted the sales rep explaining what has happened and she sent him the Vumatel contact details. I called them the next day only to hear that they can't help me unless I have the order number. I checked my email while I was on the phone and there was no order number emailed to me. And I told the guy I will have to call him back when I have the info. I called the sales rep, and I explained what happened so I asked her if she could sort this out. She told me she was on leave and I must call mweb and I refused because I feel that the 2 linking companies need to communicate with one another and I asked for her manager's number. She gave me the number and I called from my office phone, his name is Clinton. He mentioned that he was just busy coming out of a meeting and will call me in a few minutes. I left the office early that day and then messaged him later the evening leaving my cellphone number incase he tried to call back on my landline. He actually indicated that he never got a chance to call me back and then called to my cellphone. I tried explaining to him everything that has happened this far and this man kept wanting to speak over me. The more I tried telling him there has been no installation or anything done, he says "no just plug in the router and it should work" and the debit will be going off the next month bla bla bla. I EVENTUALLY got to tell him at the end that no one has installed anything in our complex, the fibre is still busy being installed in the area and then he got the picture saying that it will still take a long time and they need permission to install the cable into our complex. Vumatel then called to my husband’s number again (I mean by this time, should they not have the calls recorded or have my number set as default?!) They wanted to arrange an appointment AGAIN to come and do installation on a Saturday this time, after previously mentioning that they can’t come out over a weekend or working after 4. And they also mentioned that they need to confirm with me and not him and he gives my number to Vumatel ONCE AGAIN. My husband contacted me regarding the information and says I must answer when they call. I waited, but no phonecall. I did however; receive an email with the appointment scheduled that was not discussed with me but with my husband which they supposedly could not confirm with him for. Regardless of this, I accepted the appointment to see if they would show up. My husband contacted Clinton (mweb) as well. I also tried explaining the same scenario and also tried to speak over him but eventually understood at what stage we are now. He said that they need to install a line underground and into our complex but need permission from the board and all those things. This would also be an issue because when Vumatel started installing the fibre in the area, they caused our gate to stop working due to the small stones and sand getting stuck in the rail. This meant that we needed to have 24hour security which cost thousands of Rands from our complex’s savings of which we needed to sort other issues out. Saturday came and we were home at the time of the appointment, even earlier and no one showed up. The next Tuesday I got an email from Georgie Cao from Nano Fibre who also says he’s been trying to contact me to make an appointment for installation. I only called him back later the afternoon and he explained they would like to come and do and installation and I queried if they were linked with Vumatel and he confirmed that they are and I could not understand because now there is ANOTHER party involved and I explained to him that the Vumatel people were scheduled to come Saturday and did not show up and he saw the appointment was scheduled and I explained to him our situation this far and he was also confused to hear that we live in a complex and said he will find out what’s on, and will call me back. I have not heard anything from him, Mweb or Vumatel again. It is now 3 January 2020. I am honestly so over all this krap, we are now in the 4th month. It’s all a sign that going ahead in future I will be having issues with this company and will most likely struggle with the connection and Mbps and I refuse to continue this why. I will no longer tolerate this and If this is not sorted out by the end of this month, I’m canceling the contract, they must not even think of billing me for any of this or I want a better offer.
61 replies
81 months ago
ENCOURAGING KIDS TO BE FAT
I ordered food at Tygervally McDonalds yesterday. I prefer to order from the cashier and did not make use of the self service machine (which I should have rather done). I ordered my food and then I ordered a happy meal for my daughter. Only to find out that I had to pay R6 EXTRA for a JUICE or a WATER! I asked the guy since when the prices have been like this and he couldn't answer me. Yes I know McDonalds isn't the healthiest option to eat from but encouraging a child to drink gas cool drink instead of drinking water or even juice by having to pay in extra money (of which not everyone can afford) is BEYOND ME! This is really mind boggling that I had buy my daughter something like that for my bill to be under a certain amount! Then to top it off, This cashier did not even ask me if I want a takeaway or sit down and then he gave me my sit down slip I asked him to change it and he made it look as if its the biggest problem in the world. I then asked him again and said its fine he will do it and asked the lady to change it... My food came and I still got it as a sit in. I then asked the lady if she can put it in a take away bag for me, no response. I then asked her again as I thought she might not have heard me. She then responded with a krap attitude saying "yes yes" meaning that she heard me the first time and just didn't acknowledge me. Then I asked if I could have an extra tomato sauce and she slammed the sachet on the counter.
0 replies
84 months ago
PATHETIC CUSTOMER SERVICE!
This is the message I sent to Cell C on 13 May 2019. Still waiting a response. They keep saying they will get back to me (About 3 times now) and no feedback. "Dear cell c. My mom and l have had it with you guys. Your call centre is pathetic, your stores are pathetic. No one knows what the HELL they are doing and no one knows how to assist us at all. You need to explain why our bill is so ridiculous eveytime!!! I've previously been on a R99 contract for 2 years which I upgraded over the phone. No problems. Now when I upgraded on the phone (which I will never EVER do again) to a R199 data SIM. It doesn't get explained my cellc use will change completely meaning that I need to phone in eveytime to buy airtime only to have it charged to my mom's bill at the end of the day. And to my understanding my contract should have terminated, only to find out that it only ends in June. Right so I should have only been charged 349 for all of this then I guess a service fee u guess add and then still a million rand in tax. Non of this gets explained when upgrading over the phone. So anyway I try doing a SIM swop (as advised in store) to only have the data SIM in R199 and use my number as per norm before to be able to buy airtime like a normal person and not be scared to use my extra R1 which means I can't use the data thats being paid for (another thing that was not explained by ur incompetent consultant). And I can only phone normal working hours to cancel and ur store can't help to do this either. My mother also always needs to call and always be present and this truly ****es her off because it's only supposed to be on her name and I give her the money every month... anyway so we call in on the Friday at about 3 asking to do a reversal, the guys helps me and all, says he's going to call back in a half an hour, he doesn't call back at all.... I waited until after the weekend. Monday morning I called back to the upgrade department, spoke to a lady, she tells me the reversal has been done and can't explain why this so called guy did not live up to his promise of phoning me back (whereas if I'd know it was done, we could have gone in the store). Anyway so I confirmed with her am I back onto my old contract and if the R199 contract is cancelled. She says oh do u want to cancel, she puts me through to the cancellations dept only to hear "the number you have dialed does not exist" I seriously just laughed at how pathetic that was. Your own personnel does not know their own job. Anyway my mom and I called the store to complete the SIM swop. Took about 2days of me having to follow up. Finally it was done assuming my contract was reversed properly to my R99 contract. So my mom and I went into the store to manually go and upgrade the contact back to the R199. However, we agreed in store to only have the contract active once my current contract ends 27 June 2019. The lady processed it as such and I kept confirming with her that it's back on my R99 contract and we were happy when we walked out of the store. ONLY to find out that the contract WAS NOT reversed back to my R99 contract. It's on a 5gig package????? I don't even know how much the cost of the 5gig is but I thought you know what, you guys are going to give me a stroke at such a young age that I left it thinking it can't be so much. ONLY to receieve this sms "Dear Valued Customer. As at 01/05/2019, your Cell C bill (Acc # ********** 44) is R691.59. Your account will be debited on 31/05/2019. Thank you. Cell C". This is RIDICULOUS!!!!!! what on earth are you charging us this for? And on top of that we are made to sign contracts as protocol that are explained so nicely in person, and then you are actually signing for things that you are not aware of. This whole situation must be sorted out immediately!!! I will not be paying almost R1000 for a contract that is supposed to only be about R300. Are you joking???!!! I will no longer take out a contract will cell c again I'm my life!!! You guys are skelm and have no idea what customer service is. It's really DISGUSTING!!!!"
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
0 (0%)
2 Star
2 (33.333333333333336%)
1 Star
4 (66.66666666666667%)