MC
Maarten C
Active since Jan 2011
20
Reviews
0
Industries
Reviews
20 reviews3 months ago
Wrong fully added to debt review
I would like to formally raise a concern regarding ongoing issues with my Capitec account that remain unresolved. We initially discovered that my account was not functioning correctly, as repeated errors occurred when attempting to transfer funds from my credit card account to my savings account. After contacting Capitec telephonically, we did not receive a clear explanation for the issue. We were later informed that the case we had logged was closed. To confirm whether the issue had been resolved, we attempted another transaction, only to find that the problem persisted. We then visited the Capitec branch in Saxby to seek assistance. During this visit, we were informed that my account had been placed under debt review. I advised the consultant that although I had previously app**** for debt review, all my accounts were settled and I was formally removed from debt review. I have not app**** for debt review again and requested clarity as to why my account is currently reflecting this status. Unfortunately, it appears that no one has been able to resolve the matter or provide clear answers. As a direct result of this situation, my debit orders were unable to process, including payments for essential services such as my mobile phone contract. I request urgent assistance to investigate and resolve this matter, correct my account status, and advise on how the missed debit orders will be handled.
168 replies
9 months ago
Good serviice
I just want to say thank you to Chanel Otto from Santam for the good service that she provided.
53 replies
11 months ago
Great service from Ruan Pretorius
Good day, I would like to just to say that i have received the best service from Ruan Pretorius. He is the only one that is willing to go the extra mile to explain how the warrantee works and what the best options would be on your products. As a client i would always like to work with people like Ruan as he makes you feel that you are not just a client but a friend whom listens.
0 replies
26 months ago
Discovery Bank wanting screen recordings of accounts
I would like to say that i am deeply disappointed in Discovery Bank. Over the weekend i tried to change my account color as i saw i qualified. I have followed the necessary steps and completed the process. On Monday i made an inquiry to find out when and how the card will be delivered. I was informed that the process was not successful the agent than said we need to redo the process. After we were done there seemed to be still a problem and was asked to send screen shots of my account as to how the process is done. I have done that feeling very unease about this. Now i am informed that i need to send a screen recording. Discovery bank is making the client now look like the ******** here since when we ask clients to send screen recordings of their bank account knowing that there is private information in! I have further now received confirmation that they cannot help me without the recording. I would like to make people aware of this.
56 replies
36 months ago
Capitec allowed for money to be taken from my account without permission
In a quick summary, I had ads that ran from my account all of this was stopped however merchants kept taking money. I then went to the bank to get a new card for money not to be taken from my account. To my surprise, after I changed the card/account, I saw that money was taken from my account, when I queried this from my Capitec I was told that master card automatically updates the bank details, now one must be worried that even when you change your card the bank still allow for money to be taken even though you have not authorized this. When asked to speak to a manager I was told there is no one on the floor that can help. This to me is a serious concern as the bank needs to protect your information and not allow things like this to happen.
53 replies
46 months ago
Capitec indirectly tell client he lies
I spoke to an agent as well as a team leader from Capitec bank where i tried to explain that they are taking additional fees from my account that was never there. I was then told they must charge (Death insurance, Disability insurance, and Unemployment). I told the team leader that she has no customer service experience as she kept on provoking me as a client to such a point where I got a panic attack and had to drop the phone. At this point I am extremely unhappy as I have never in my life being treated in such a way that I really want to move to another bank, the way how this situation was handled is completely wrong and the fact that I was provoke in such a way just shows you how service has gone down. I am writing this to make clients aware of the service received from Capitec bank.
268 replies
49 months ago
South African Relocations Lost fur baby
Good day, I am writing this review to express my disappointment within South African Relocations and to warn the public of my experience. I have chosen them for the move of my furniture and my pet, due to several complaints logged with "River" i have decided to not use them for the move of my furniture as there was to many issues but thought that my pet would be in good hands, what a mistake. My horrify experience came when they had to move my fur baby from JHB to CPT. On the 01st of April they should have picked her up at the address given to "Louise" this did not happen as the driver went to the wrong address, the owner of the property then advised them that they are at the wrong address. (01st problem). They then picked up my fur baby eventually and i was advise by "Louise" shortly after 09h00 that all went well and that she is checked in at the airport. The flight was supposed to be from 10h00 to 12h00. We also then landed in the meantime and i phoned "Louise" after 13h00 to find out where is my fur baby, "Louise" at the stage clearly refused to talk to me to inform me that there was a problem with the flight (02nd problem). I was advised by one of her workers that she is not sure what is happening but will try and find out where she is. After a while the lady called back and said there was a "15 Min" delay i told her that this is after 14h00 so the times does not make sense, she said she is just giving the message (again no Louise to inform the client). (03rd problem) After 15h00 i called again and spoke to a "Tony" who said he does not know what is going on but will find out. He then called back and said that she is now at the airport (keep in mind this is now around 16h00 where my baby was in a cage and scared) and that the driver will collect her. It was then discovered that the driver did not know where to go and lost my baby. At this stage i told "Tony" if i don't have my fur baby by 17h00 i will open a theft case against South African Relocations. I asked to speak to the driver and was refused. Around 17h30 someone called saying they now can’t find us as they are driving with a "normal GPS" and not one on their phone and they can’t locate the address, a friend of mine eventually found my baby after 18h00 scared and shaking at a school; at this stage she was so scared and did not know what was going on or where she is; as she has being treated very badly. They also then decided to keep my baby’s vet book and did not return this. Think hard before you use them!
0 replies
53 months ago
DISCOVERY BANK AGENTS REFUSE FOR ME TO SPEAK TO CEO
DISCOVERY AGENTS REFUSES TO TRANSFER ME TO AN EXCUTIVE AFTER TRYING TO COMUNICATE SEVERAL TIMES REGARDING A REFUND THAT WAS SUPOSE TO HAVE HAPPEND BUT STILL HAS NOT BEING DONE, THEY ARE WITH HOLDING MY MONEY FROM ME.
159 replies
82 months ago
Break inns @ Centurion Mall
So on the 28th of June 2019 my car was broken into @ Centurion Mall. When the case was reported to the police that evening; they confirmed that I wasn’t the first car that was broken into that evening. The case was reported to the Police and Centurion Mall Security of which to date no feedback from their side was given. Further during discussions with their security team name "Jerry" regarding the belongings that was stolen out of my car he confirmed that there insurance is busy with it. This morning a so called "Ronnelle" send me an email stating that they don't take any responsibility for any loss suffered at their Mall. First of all is that one need to pay to park, but yet again incidents do happen over and over at their Mall and poor excuses is given to clients. I think that this is no time to start opening a can of worms with what is happening at their Mall. Think twice before you think of going shopping there. Maybe the time is now that Carte Blance needs to investigate Centurion Mall and expose them!
0 replies
83 months ago
Discovery cannot provide service
Dear Reader, I have enquired about the apple watch whereby one can earn points at Discovery for achieving a certain amount of steps per month. After having to hold for 20 minutes I was informed that one needs to have a Discovery Credit card to be able to do this, I then asked how can one apply for this and was simply told that they don’t accept any more applications. I confirmed at this stage during our conversations that this is not acceptable as Discovery does not wait for their monthly instalment at month end so why now all of a sudden they cannot provide a service to me. At this stage the gentleman had no words to say and I asked to speak to a senior manager. Having the call cut he phoned back and said that he will transfer me. I was then transferred to the Manger for Vitality whom also juts said that they cannot assist simply as that, not trying to find out at Discovery bank if they can do something for me as a consumer before this heads to hellopeter and other social media platforms. This is the level of service of which such a major cooperation have down scaled to the level whereby they cannot provide service to consumers, if this is the case then questions should be asked is, do we want them to continue providing such horrible service or do we as consumers say enough is enough we will move our business somewhere else. I think it is about time that we stop these companies that cannot fulfil our needs as consumers and rather go to companies that wants to assist us. You make the call consumer, think twice before going to Discovery.
0 replies
Review Distribution
5 Star
2 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (15%)
1 Star
15 (75%)