HB
Herman B
Active since Jul 2019
9
Reviews
0
Industries
Reviews
9 reviews2 months ago
Herotel Poor Service
I signed up for wifi and my instalation date was indicated for 9 Feb 2026 (HLHER130). To date I have not yet received any implementation. I have unfortunately already cancelled my service with the previous provider. Wayne who sold me the service is not responding. Wilma at the "Scheduling department" advised that they do not have stock, but that they will check if they can not obtain a loan unit from another branch. I am still waiting to hear when stock will arrive. The website also does not give tel nr's for escalation, and the what'sapp service keeps saying " wait for an agent..." This has been going on for days and I am extremely frustrated as there does not seem to be an escalation mechanism.
0 replies
2 months ago
HeroTel Instaltion
I have signed up for thier service and my instalation date was indicated at for 9 Feb 2025. No contact was made to confirm the appointment. Effort with the call centre is fruitless, as you are placed on hold with no joy. The whatt's app channel for the last 2 days only responds with "please wait for an available agent...." My acc nr is HLHER130 if someone can kindly reach out to me. This is rather urgent as I have cancelled my current service and now have to rely expensive "hotspotting" solutions.
0 replies
13 months ago
Waterlite Geyser Solutions Poor Client Service
I reported a geyser issue on 8 March 2025. The cause was a faulty geyser switch. On the same day the issue was identified and I settled the invoice. The switch was not replaced the same day as they did not have stock. However a few days later the switch was replaced but did not work. The switch was subsequently removed on 12 March and I was told that a new switch is on order. Since then I have not received meaningfull feedack, despite phoning on a regular bassis. This company records phone calls so I am sure they will have me on record. Despite promisses that I will receive feedback no one has contacted me.
0 replies
18 months ago
CONCOVOFF
I received an SMS this morning stating that my Cover Plus has been updated at 9.99 p.m. I did not sign up for this cover! Sending SMS "Concovoff"to cancel to 30150 does not work. Trying to navigate the call centre is near impossible. I wish to cancel this service as well as my contract which was upgraded yesterday. I do believe there is a colling off period.
177 replies
30 months ago
WesBank Call Centre
I have been struggling with an issue for quite a while now by dealing with the WesBank Call centre, and I am just not getting the issue resolved and it is starting to run in circles. Long story short. I bought a vehcle for cash at a Nissan dealership 20 years ago. I am now trying to sell the vehicle but the NATIS records reflects WesBank as the title holder. NATIS cannot remove the "hold" unless WesBank provides me with a letter stating that they do not have a hold on the vehicle. The problem is I have never in my life had dealings with WesBank and they do not have record of me or my vehicle. All I need is for WesBank to provide me with proof so that I can present it to NATIS to remone the status so that I can sell the vehicle. I really hope this review attracts the attention of a priority service agent as te current call centre set up is not equipt to deal with my extraordinary situation. Kind Regards Herman Botes Cell 061 994 7837
262 replies
36 months ago
Vodacom Network
I am experiencing network plroblems. When people call me it says "number does not exist on the newtwork". When I dial the call does not ring. It ends as soon as I press the green button to dial. Whattsapp data calls etc works fine. To date I have been to a very friendly service centre where my number was "resynced" to the network. It only lasted for an hour then back to my old problem. I also phoned the call centre which could noy assist as the phone happen to work at that time. As a last resort I did a sim swap, which also only lasted for a short while. I have also repeated all the resolutions by using a different device but still no joy. I was wondering if there is a help desk that can deal with exceptions such as mine, as it looks like the normal problem resolution process is not able to detect my issue.
159 replies
50 months ago
Xiaomi Redmi Note 10 Pro as distributed by Vodacom 4 U does not comply to the specifications as published on the Xiaomi website, and various product review websites
Xiaomi Redmi Note 10 Pro as distributed by Vodacom 4 U does not comply to the specifications as published on the Xiaomi website, and various product review websites On 02/03/ 2022 I transferred my contract to Vodacom 4 U, Sandton City to obtain a Redmi Phone. My choice of phone was quite specific, as I have been using Xiaomi phones since 2014, for the reason that the phones are robust and have two sim card readers. Two sim card readers is a major requirement for me as I do a lot of international travel to regular destinations. To my surprise when I opened my Redmi note 10 Pro packaging I discovered that it had only one sim card slot. Upon discovering this I contacted Vodacom 4 U Sandton City on the morning of 03/03/2022 to return the phone, only to be told that I cannot return the phone as I have already opened it. I was prepared to continue with the contract without the phone, but was told that it is not possible. ( I have saved screen shots of my WhatsApp conversation with the sales agent) My issue is that I was not aware that Vodacom changes phone specifications and capabilities from original phones. Nowhere on the external packaging, promotional material, or contract does it state that one sim slot was removed. Every research and review article states that the phone has two sim slots, thus one assumes that the phone obtained from Vodacom would have two sim slots. I am therefore quite disappointed that I am now stuck with a contract phone that I have very little use for, which does not meet my expectations. I feel that Xiaomi and Vodacom 4 U should state the fact that they removed 1 sim slot. If I knew this I would not have taken the phone in the first place.
0 replies
62 months ago
Leroy Merlin Online Store failure
Hi. I received an email on the morning of 25 March to say my stock has been picked from the store and on its way. Order Number 000063700-236432There is also a link in the email to track the order which does not work. I then called at 12:00 on 26 March . I was told to hold the line as the agent needed to phone the store. I was then told that the truck has left the store with my goods loaded. I again called at 16:15 as my delivery still has not taken place, only to be told by the agent that no one is answering the phone at the store, so he unfortunately can't give me a status update. The agent offered to give me the store number so that I can follow up myself. Surely this is not supposed to work like this. I ordered online and paid a delivery fee. Therefore I think I should receive an answer. To tell me that the store is uncontactable is totally unacceptable. The agent however offered to put me on hold while he tried again. After 10 mins I was told that the truck broke down and there is a delay. The goods will still arrive on the 26th. If the delivery was for free I would understand, but I have paid a fee and therefore expect service and accountability. Still no delivery. Not one word of feedback or a courtesy call. 27 March Still no delivery, or notification.
53 replies
83 months ago
Rental Deposit Still Not Refunded after 4 Weeks
I rented a vehicle 04/06/2019 and returned it on 09/06/2019. Rental agreement Nr 1376715, King Shaka DBN. a Deposit was taken and I took out additional tyre and glass cover insurance. During my rental the windscreen cracked which I reported. Despite having taken the additional glass and tyre insurance I was still charged the full excess and my deposit was never returned. I have been dealing extensively with Tony Chetty and Wendle Naidoo, who is very difficult to get a hold of. Despite several promisses that the refunds will be processed I still have not received anything after almost 4 weeks. Although the rentals are cheap. It is certainly not worth given the time and money spent on following up on missing deposits etc.
415 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (11.11111111111111%)
2 Star
0 (0%)
1 Star
8 (88.88888888888889%)