NV
Nick van der Merwe
Active since Jul 2019
14
Reviews
0
Industries
Reviews
14 reviews34 months ago
Off to a bumpy start, BUT...
I am very happy with my service so far. I am very pleased with the speed at which the broken fibre in my street was repaired. Also, my Internet speeds are awesome, and moving from Rain to Vox FTTH is one of the smartest decisions I made in a long time, as I can now efficiently earn my income. We were off to a bumpy start, but you definitely made up for it.
120 replies
35 months ago
A month later and still no FTTH
I ordered FTTH a month ago today and my experience up to this point - still not connected - has been nothing short of atrocious. Although I understand that Vox acts as the middleman between myself and Vodacom who is the fibre provider in my area, the physical installation wasn't being driven unless I contacted my consultant and prompted for action. I ordered on the 9th of May, and the FTTH was only installed on the 31st. An error existed on the Vodacom Fibre side and I informed my consultant of that. However, another week had to pass where I had to wake up my consultant before anything happened. I informed my consultant that the matter has been rectified and requested feedback, which I didn't receive until I picked up the phone and started rustling some feathers at Vox. What I cannot understand or accept is how, in the competitive ISP sector within SA, such poor service even exists. I have sent an email to Vox customer support regarding this installation but they have not responded to my deadline, and I am escalating this matter on my own terms now. From the start I have pointed out to Vox that I am dependent on an Internet connection to earn my income, and I have been idle since 1 June. I really didn't expect that, even under the most ridiculous of circumstances, I'll still be without a connection.
265 replies
35 months ago
Advertising for *****ulent employers
I have in the past received invitations to apply from Career Junction for a certain management related positions at a company called CCL Global. When the time came, I did so. It turns out however that CCL Global are not looking any management staff, but merely for salespeople. I have raised the matter with Career Junction, who gave CCL Global a call and the reception lady (whose name I shall refrain from posting) gave them the standard ******* Mr Tosen answer on how to deal with a SNOIP enquiries like that. It seems to me that Career Junction really just doesn't care about what they are advertising. I INFORMED them what they were advertising about, from FIRST HAND EXPERIENCE. I also asked them to unsubscribe me from such mails and I'm still waiting. Couldn't somebody maybe just think of adding a little unsubscribe link in the emails either?
0 replies
36 months ago
Terrible connection speeds - all of a sudden
Zero stars should be allocated. I am experiencing awful connectivity over the past few days, and it is problematic to me as I work as an online tutor. I used to get download speeds of 6 Mbps or better, and now I'm lucky if I get 2, and frequently less than one. The upload speed is excellent though. I am sorry to have to resort to this platform, but the mobile app is useless, the website is useless, and the support line is useless to ask for support. I can't and won't pay for such awful service anymore.
371 replies
46 months ago
Incompetence, indifference, inexcusable.
What I completely understand is that it was Friday night and it was busy and deliveries would take longer, but an hour and a half is ridiculous. Let me add that my pizzas were cold when they arrived. What I can't tolerate is the indifference my query was met with when I finally phoned the outlet and asked them what the problem was and when I can expect to receive my pizza. What I can't pardon is that I phoned in a complaint to their head office and have received no communication apart from the SMS with the case number on it as yet. which shows me that my complaint is not being taken seriously.
0 replies
48 months ago
5 *s for past experience, 0 for current experience
The fact that I award Capitec 5 stars is based on past experiences. It has no bearing on this review, in which I wish to express my BITTER DISAPPOINTMENT about the service I am receiving in the present matter. I am also saddened that I have to resort to this channel in the hope of seeing something happening. Last week I applied for a revolving credit facility. I wasn't able to take calls on Thursday or Friday because I was mostly in meetings. On Tuesday morning Capitec reached out to me via WhatsApp, which I have tremendous appreciation for, as I was still in meetings and I was able to complete the required information requested via that channel. Deceivingly though, the system claimed that they would be in touch. Tuesday passed. Late Wednesday afternoon I gave them a call. I can't remember the name of the lady I spoke to, but since it was quite late she scheduled a call-back for Thursday morning around 09:30. Thursday passed, no call-back. Earlier today I contacted the bank via the WhatsApp channel and chatted with Zanie, whose service was less than satisfying, merely advising me to call the credit centre. Why, I asked, must I call THEM, as I am a customer requesting a service, which Capitec benefits from more than I do in the longer run. Snotty answer received. Anyway, and I realise that it was dangerously close to the advertised of business (16:56, time of my call) and listened to the recorded messages to the point that I'm word perfect in it, for 7 minutes, at the expense of my airtime in the hopes that consultants will at least deal with calls that came in before close of business. The recorded message states that you will be updated via SMS once your documents have been received. Now my questions to Capitec are simply these: * How do 4 business days pass without a single word from their side unless I initiated the contact? * Capitec is the service provider, I am the client paying for their services. Do I need to take my business elsewhere? * Why does a consultant like Zanie give me snotty answers to my question and not offer the service of initiating contact from Credit to me? It would have costed her 2 minutes at the most to send an email to that extent. Sies, man.
74 replies
48 months ago
Woolies Food wrap rip-off
Today I bought a Haloumi and roasted vegetable wrap from the Woolworths food on the R21. To say the least after seeing and tasting what I got I wouldn't pay R15 for it, let alone the R57-odd I forked out. In the wrap was mostly rice and sauce and lettuce. I think there were three or four pieces of roasted red pepper, and two miniscule pieces of what I assume must represent Haloumi, because it didn't remotely have the taste nor texture thereof; in fact, I think it was rather sc****d from the control rods at Koeberg no. 2 reactor. Needles to say I am disgusted with my experience and if I knew what I was getting I would rather have bought a pie at half the price from the Engen shop. Sis, Woolies.
0 replies
51 months ago
Part pay not working
I used the part pay option and was told my service would be restored. This is not the case. Why do you lie to your customers like that?
106 replies
54 months ago
******** to Rain
I think a sparrow ****ed, so there is no connectivity again since around 14:00 in Hercules, Pretoria again.
53 replies
54 months ago
Disconnect on payment date - Again
I have complained about this before and was told that "it should not happen". But once again my service has been suspended on the day my payment is due. IT IS THE 15TH OF THE MONTH UNTIL 23:59:59 AND I WILL HAVE MADE PAYMENT BY THEN!!! IN ESSENCE, WHAT YOU ARE DOING IS ***STEALING*** SERVICE TIME FROM ME, BECAUSE I'LL BET I WON'T BE REBATED THE HOURS I'M DISCONNECTED, BECAUSE IT SEEMS RAIN DON'T UNDERSTAND EVEN THE BASICS OF BUSINESS DAYS. Small wonder you don't understand "service" either then. GET!!! YOUR!!! ACT!!! TOGETHER!!!
53 replies
Review Distribution
5 Star
3 (21.428571428571427%)
4 Star
1 (7.142857142857143%)
3 Star
0 (0%)
2 Star
1 (7.142857142857143%)
1 Star
9 (64.28571428571429%)