PD
Petri P
Active since Jul 2019
9
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0
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Reviews
9 reviews25 months ago
Remove the Damager (Manager) at the Cradock Oldmutual branch
Yesterday, 22 March 2024 I visited the local Oldmutual Cradock branch. On entering the business I went and sat down on the chair that was close by. The lady behind the first desk called me to her and addressed me in isXhosa. I am Afrikaans speaking. I could tell from the facial expression of this lady that she places lables on people visiting the business. One female customer was asking for a rest room and was told that there are no rest rooms in the building. While I tried to explain my business in understandable English, I was constantly answered in isXhosa. I explained why I was there and she just told me to uninstall and install the app again. I the said, I do not have enough data to do so,on which she reached into a ******* bin at her feet,took out a wrinkled piece of paper with a "password" on it. I had to go an sit down and activate the WiFi to help me with my business. Sitting and struggling to get this password to work its magic,but I struggled. Went back to her explaining my predicament,she just looked at the phone while I held it out to her. All she said was:“press forget " which I did and then had to fill out my details to be connected. One guy came and tried to assist me while she just sat there,doing nothing. In our effort to reinstall the app, I punched the wrong pin 3 times and had to go to a clerk to assist me. This lady,who seemingly can not speak English, asked my ID in Xhosa from me. I responded in English that it is in my car and the car is parked a far end from here. I said I know my ID from my head,but she just said go fetch it. On my arrival, I was waiting to see if my ID was needed to be scanned,but she just punched my numbers in and gave my ID back. I asked her if she made me walk all that distance in the blazing sun for an number I could have given her. "Yes, I needed to see your name on the ID," she said. I responded" I could've given you my name too,because I know my name" she just kept on saying that it is not their system the way I speak,she works according to their system,but as she was saying it,her attitude was smelly. I was then dispatched to a clerk who knows how to work with people. She assisted me swiftly. When I was done, I wanted to know who the Manager was. I was told,it's the lady at the desk who couldn't speak English. On my way out I told her that I was not happy at all about the way she treated me. She threw a piece of paper at me,shouting that I must write a complaint for the complaint box. I threw it back,saying that I will not write for your complaint box, I will write to Hello Peter. This lady does not have leadership qualities, instead,she has a boss mentality. People who do not conform to her standards are lables,and this makes me wonder to how many other clients before me,did she do that to. As a manager of a business,you need to be examplary. You cannot treat people Asif they are low lives, because that is how bad her treatment felt for me. As a manager,you are the window through which people see a business. What I saw yesterday at Oldmutual Cradock,is a bleak picture of the future of this business with that person in charge. The person who told this tiran that she has managerial skills, totally misinformed her. She has to go back and ask her money back from the school where she studied,coz they failed her. I am a qualified Assessor,and the assessment I made of her,is that she is Not Yet Competent to lead people. The atmosphere in Oldmutual is one that is cold, apart from the airconditioning. We previously felt the warm and love that the former manager James Vena displayed and portrayed. To top it all,this is an institution where bereaved people also go to. Those people do not need that smelly attitude and treatment. Please Oldmutual,look into this matter, otherwise you'll be shocked as to why your losing clients. The only contact details I could find,was HTTPS://www.oldmutual.co.za 0862222252.
56 replies
41 months ago
Excellent Service: Standardbank Insurance.
I had a problem with Standardbank Insurance two weeks ago. I adressed my problem here on Hellopeter and the relevant authorities saw the problems I had with the Insurance company. Last week, I receive a call from top management of Standard insurance wherein they informed me that they looked at the problem that I faced and immediately rectified it. My problem received attention and I can proudly say that I am proud of Standardbank Insurance. They listen to the plights of their clients.
132 replies
42 months ago
****py services for a loyal premium payer.
I bought a property through Standardbank in 2009. Before approving the deal they send someone to evaluate and check if there was value in order for them to fund the purchase. This individual found that there was value and Standardbank approved the loan for the property. We moved into the property on 15-12-2009. The rain came in 2011 and it damaged the sealings so much and affected the full floor carpets so much so, that I had to remove them. I was paying my structural insurance as was expected from me to stay covered. When I registered my claim in January 2011,they told me that an Assessor would come and assess the damage. Five (5) months later the Assessor arrived at my house, mind you, the kept falling since I registered the claim with them. He stood on a drum, extended his arm with a digital camera in his hand and took pictures of the roof of the house. When they eventually came back to me, they told me that they can't honor the claim, because the previous owner hastily fixed the roof, knowing that he was going to sell the property. I wanted to know from Standard insurance, where do I fit in? They send someone to check if the property has value and funded it according to the report they received from someone they send to check. I fought them with the ombudsman for short term insurance and won. They eventually only paid half if the original damages abd didnt even bother to send a service provider to fix the roof where the leaks were. What shocked me, was when I received a revised structural insurance document wherein Standard insurance put a clause on the roof of their property. I am since 2011 not eligible to claim anything from them if it has something to do with the roof of the property. All these years I have been paying my insurance premium, I never put a clause on anything, I always kept my end of the bargain by paying without reservations. I am very unsatisfied about this. The cherry on the cake was in October 2022 when I was a victim of domestic violence. My child broke 4 windows of my house on 9 October. I submitted a claim later in October and they came back with a technical low blow. The lady from Standard insurance told me that if I want to claim all for windows, I must pay an access amount of R1200 for each window, because" it is four(4) separate insidents". This child did this to my house on 9 October only. How can it be seen as four (4) separate incidents? My windows are still broken, because I do not have R4800 to pay for access alone. Standard insurance, are we just good enough to be milked, and wgen it's time that you must cough up, you become technical, because you do not like to pay?
132 replies
57 months ago
Poor and unprofessional service
I was checking my bank statement the other day and found that Assupol Life was deducting an amount of money from my bank. I called in to find out what this was about. The guy at the call center, not very friendly, actually cold, took my particulars and after doing his verification,just told me " This policy does not belong to you" My next question to him was" There is money being deducted from my bank,what do you mean the policy does not belong to me,who does it belong to?" He just said that I can lodge a complain and he cannot tell me who the policy belong to. He then said that he will email me a complain form,they will investigate and give me feedback after their investigation. I spent money to call them to find out what I was paying for, especially after they told me on 2 July 2021 that the policy I had for my late sister has lapsed. He could at least have asked me if I might have taken out a policy for someone else with them, but he did not. I am disgust with the way that telephone conversation was handled.
53 replies
66 months ago
SMHart, the Best community based security company
Looters and ****nists set some truck alight on 28 October 2020 and looted the cargo of cement. A second truck was also set alight and container broken open. When looters wanted to set a third DHL Courier alight, SMHart Security Tactical team was on the scene and secured the safety of the DHL Courier truck. They waited until the situation was calm up to where the Courier truck could pass through Cradock safely. On any other crime related incident, SMHart is always first on the scene. SMHart Security Company is also a company that's involved in community projects. Each1 Feed1 is a feeding initiative in Cradock that serve the community with a hot meal since Covid-19 started, and they assist us with transportation to deliver those hot meals to the needy community members. The community of Cradock is proud of you. Keep on doing what you do Excellently
0 replies
79 months ago
Poor, very poor service
Popcru Funeral Benefit Scheme insurance is providing funeral cover for Government employees who affiliated to the Popcru{Police and prison civil rights union}. I had a bereavement and submitted a claim to them via email on 29 September 2019 at 06h01am. Their initial response also via email was on 03 October 2019("they received my email and send condolences" ). On 14 October another response to say my documents are not correct. I am trying to think here if I didnt have another funeral cover, does Popcru Funeral Benefit Scheme understand what goes down in arranging to bury a beloved. The person who received the email was supposed to haved checked for discrepancies and immediately notify the claimant in that response sms. Then a call, nearly another week later to ask for these corrected documents. Then two other days followed before payment was made. When I narated the above to other colleagues, they had the exact experience with Popcru Funeral Benefit Scheme. The service of Popcru Funeral Benefit Scheme is beyond Poor. If they want to stay in business, step up your game and feel what the people on the ground feels when they so dearly need the insurance money. I can imagine the ordeal people must go through who only have funeral covers with them.
0 replies
80 months ago
Outstanding, excellent service
I sadly have another funeral to take care of. This time my Mother in law. I have a funeral cover with Old mutual. I went into their offices in Cradock on Monday at 12h00pm. They processed the claim for me and opened a Money account card for me simultaneously. By 17h00pm on Monday the money i claimed, was in my bank account. It's a first for me to receive such prompt and excellent service in terms of a funeral benefit claim. The staff was warm and even came from their office desks to give their condolences. Thank you Old Mutual Cradock for outstanding service, keep up this one of a kind standard of service. Plaatjies and Baartman family.
105 replies
81 months ago
Failure of Assupol Life to communicate with its clients properly.
Me and my wife had a funeral cover for our brother in law. We know that coverage of an insured person is valid in six months only. He unfortunately passed on after being 5 months and 14 days on the policy. The financial underwruters wgen qe called, said Assupol must pay. When we called them, they said the maturity date was going to be in 14 days and therefore they cannot pay. Some insurance companies i know was going to ask, since its such a small difference in maturity to pay the last installment and tgey were going to pay. I fail to understand how assupol life could be so insensitive and not pay the coverage, or even half, we would have been happy with so we could contribute to the funeral. We are really not happy with how Assupol life handled this situation. Tgere was no communication in writing from them to inform about the waiting period or when the maturity dat of this specific policy was going to be. We assumed because of how other insurance companies deal with their maturity dates.
105 replies
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