CM
Charlotte M
Active since Jul 2019
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
Double Debit
Good morning my name is Charlotte MoyoID number 7107100093083. I spoke to Shanice Friday about a double debit that was done in my account. she promised to come back to me in an hour but never did. An amount of R1490.85 was deducted which was the correct amount then an amount of R1619.86. Please can I have a refund for this amount. I have been trying to get a hold of someone to help me but have not had a response since this morning, Not on your chatline, or e-mails. service is pathetic to say the least. You take people's money I think I am going to reach put to the ombudsman. I want my money.
0 replies
1 month ago
Refund on double debit
I was debited twice on the 13th of March 2026, I was debited for the amount of R14920.85 which was the correct amount and then again for R1619.86 which I don't owe Primeloans. I contacted the support and was asked to send my statement, and they will come back to me in an hour. Nobody has come back to me since Friday. Shanice was supposed to come back to me in an hour and I am still waiting. I need my refund; Calls do not go through to their company they are not responding to my emails.
0 replies
1 month ago
Bad Service
Good day, I app**** for 2 pot on the 1 March 2026 and still no payment. My colleagues who app**** with me received their funds last week already and when I call the call Centre there is no answer, you are kept waiting for over 30 minutes. I tried calling Alexander Forbes since last week. We are on the 10th and I still did not receive any payment. When I go on AF connect it says payment. HOW! I want answers today!!!! there are people who received theirs on the 5th of march already!!!! what kind of service is this?
53 replies
1 month ago
No Response to loan application and Debi check done
I see there's many other similar complaints, and of course Prime Loans don't respond to any of them. Why would they? They don't have an option to speak to someone from the phone call options. I app**** for a loan on the 27th of February, which apparently was approved immediately, and they said must confirm Debi check at Capitec, which I did immediately after. The Debi check was approved and does show on my app as approved. BUT, since last week Friday when I log into my Prime account, it shows Debi check approval pending and keep looping the whole time since Friday up until today. I once got a phone call and thought it was a person, bit when I started explaining my problem I realized I am speaking to a programmed AI robot, not giving me an option to speak to someone and jut dropping the call. I must have sent emails, attempted about as much phone calls, completely finishing my cellphone air time, then I attempted to phone on a landline, but they just say I have to phone from the phone number I registered with. Which I can't because my attempts deleted my airtime. When you call them, they give you 4 or 5 different options, none of which is to speak to an operator. So there's absolutely no way to communicate with these people and with an approved Debi check without any funds paid to me, I expect them to debit at the end of the month. There's also no way to cancel the loan, as whenever you log in it shows a looping pending image, of which I sent, screenshots with my e-mails to a totally unresponsive email address. These people made very sure you couldn’t contact them. I think it’s a total disregard for a customer.
106 replies
17 months ago
I have been dealing with Philani No weni from Mafadi Property Management and I have had such an awesome experience dealing with him
I have been dealing with Philani No weni from Mafadi Property Management and I have had such an awesome experience dealing with him. He made my application and viewing of the premises effortless. He was friendly and accommodating. I would rate his services 5 stars. 🌟I move in at the end of November
71 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
3 (50%)