RM
Ryan M
Active since Jul 2019
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
FedEx - Poor service and just another package not delivered in the service time frame
I am writing to formally lodge a complaint regarding the extremely poor service I have experienced with my recent shipment. I paid for an express delivery service (3–5 days), however, it has now been over three weeks, and my parcel has still not been delivered. This delay is completely unacceptable given the premium service I paid for. Below is a summary of the shipment timeline: Feb 26: Shipment information sent to FedEx Feb 27: Parcel picked up in Huizhou, China Feb 28: Export cleared in Guangzhou March 1 – March 15: Shipment remained stuck at a FedEx facility in Guangzhou with repeated “local delivery restrictions” notices and no progress March 16: Finally departed Guangzhou March 17: Arrived at FedEx facility in Angeles City, Philippines The most concerning issue is the complete lack of meaningful support during this delay. I have contacted FedEx on multiple occasions, and each time I was simply told: “Sorry, there is nothing we can do, you must just wait.” This response is unacceptable. As a paying customer—especially for an express service—I expect: Clear communication Proactive problem resolution Accountability for significant delays Instead, I received no explanation, no escalation, and no effort to resolve the issue. At this point, I would like: A full explanation for the extended delay in Guangzhou A clear and accurate delivery commitment date Consideration for a refund or compensation for the failure to deliver the express service as promised This experience has been extremely frustrating and has caused significant inconvenience. I trust that FedEx will take this complaint seriously and provide a prompt and satisfactory resolution.
53 replies
5 months ago
FEDEX Dispute process useless
Shipment was delivered late and a query was opened as their policy states that should they not deliver on time, they will look at a rate reduction. It was an absolute nightmare to get the shipment cleared and sent with multiple calls and hours wasted on the phone and emails. After the dispute was opened, they just forwarded it from department to department and no further action was taken. It is rediculous to have a dispute process and then make it impossible to be queried or have staff that dont even have the decency to respond! Staff member that was emailed directly, multiple times for feedback to Leigh.taylor@fedex.com.
53 replies
78 months ago
Standard Bank Greenacres pathetic
Closing over 100 branches and the ones that remain open are pathetically managed. Greenacres mall standard bank branch-4 enquirie/service consultants desks and only 1 manned. 15 people waiting in the queue. No hello desk individual to guide. Comeon standard bank, u have loyal customers and this is the pathetic service!!!! Obviously trying to get rid of customers!!!
210 replies
82 months ago
Vodacom fibre poor service
I have had Vodacom fibre for just over a month with download speeds consistently less than 2mb/s. Logged the fualt the within the first 10 days of installation. Status has remained pending with only 1 call saying i need to run a speedtest via a ethernet cable. Did this and sent it back. Still no service or support in resolving the issue. This is pathetic service. The billing department is working flawlessly as i am being billed in full for the service they are not providing. I have made numerous calls but to no avail. This must be regarded as unethical and theft? Tonight i have no connection. This is pathetic
179 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (100%)