CS
chervon S
Active since Jul 2019
8
Reviews
0
Industries
Reviews
8 reviews9 months ago
Extremely Poor Follow-Up and Service – Still No Confirmation After 2 Months
On 05 June 2025, I finalised my will and submitted a life cover application with Shaun. As of today — nearly two months later — I have received no confirmation, no update, and no communication whatsoever. Shaun was quick to make contact and secure the deal, but that’s where the service ended. Since then, no one has followed through on completing the process or even checking in. I was given the number 011 344 9000 to follow up — which I shouldn’t have to do in the first place — only to be told they can't assist me and I must call another number: 010 036 4076. That number rings endlessly with no answer. This kind of runaround is unacceptable. Your service has drastically deteriorated — it's frustrating, unprofessional, and reflects poorly on a company meant to assist people with critical financial and legal matters. What should be a reassuring experience has turned into a stressful and disappointing ordeal. I expect urgent feedback and proper resolution.
53 replies
9 months ago
Great service, Great pricing, friendly staff
Great service, Great pricing, friendly staff. Goes the extra mile
53 replies
26 months ago
Urgent Attention Required: Customer Service and Process Improvement Request
Dear Vodacom, I hope this message finds you well. I am reaching out to express my concerns regarding recent interactions with your customer service team, which have unfortunately not met the standard of excellence I have come to expect from Vodacom. Recently, I initiated a request to add data bundles to one of my contracts. Upon realizing that the added plan did not meet my needs, I opted to cancel this upgrade in favor of a device upgrade instead. This process, however, has been marred by inconsistencies and miscommunications from various members of your customer service team. In one of my earlier interactions, as a gesture of appreciation for my loyalty, I was informed that a speaker would be sent to me. However, a subsequent interaction with another agent contradicted this, stating that if I wished to proceed with my cancellation — which is already underway and for which I have a reference number — I would need to return the speaker. This advice disregards the initial assurance that the speaker was a token of appreciation for my loyalty to Vodacom. Furthermore, in an attempt to resolve the matter, I engaged with a sales representative who was commendably more attentive and attempted to facilitate the opening of a new contract. Regrettably, this effort was unsuccessful due to the still pending cancellation of the initial data bundle upgrade. The series of miscommunications and the apparent lack of coordination within your team have not only led to unnecessary inconvenience but have also impacted my trust in Vodacom's ability to manage my account effectively. Given these circumstances, I respectfully request a call from a senior team member who is well-versed in your internal processes and can provide clear, authoritative assistance. My contact number is 076 043 5339. I emphasize the need for this call to be conducted with clarity and professionalism, ensuring a resolution is reached efficiently. Vodacom has always been regarded as a leader in online cell phone services, and it is my hope that the quality of your customer support can reflect the high standards of your brand. Except for the last sales representative I spoke with, who showed genuine effort, my recent experiences have unfortunately fallen short of these expectations. I appreciate your immediate attention to this matter and look forward to a constructive resolution.
112 replies
28 months ago
Christmas a total no no
Christmas Day, you here at 11h00 no drinks to sell, can't come in as mentioned by staff until 12. Makes absolutely no sense!!! You could be selling drinks while people are waiting ! Staffs poor attitudes overall, they seem quite irritated firstly. First and last time
0 replies
34 months ago
Extreme delays
A few months I noticed your orders are extremely delayed. Even if you choose priority delays continue. I'm not understanding have you cut down on drivers? Yet your clients are not getting the same service when you guys popped out.
0 replies
38 months ago
FNB Strand - Not worth going into
FNB Strands waiting time is pathetic. They only have 1 teller. When going in there i said i want to make a payment on my vehicle finance, not once was i asked cash or card???? i sit in a Q for over an hour only to be told i can only make a payment if i have cash. Because im now a standard bank customer the machine won't accept it. Bottom line is thank you for making my decision all more so easy to swop over!!!!!!! Your service especially in this bank is ridiculous.
53 replies
42 months ago
UIF
Constantly poor service, 1 day it’s approved next day it’s not. No communication unless you call in, then the stories change day to day.
0 replies
43 months ago
DSTV fibre process - Absolute Hell
Most pathetic service from every single call centre agent I have dealt with since last week. Your staff don’t understand your products, they don’t understand your collaboration with open serve for fibre. They give wrong information when installers will be out, they constantly have to put you on hold. Don’t even talk about open serve disgusting service refusing to listen, after a DSTV call centre agent provided me their number which she didn’t know off hand, yet you dealing with this company for your clients. A Manager please call me, on my cell which is available in complaints, please train your staff !!! It’s a embarrassment to your brand.
797 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)