DF
Dominique F
Active since Aug 2019
3
Reviews
0
Industries
Reviews
3 reviews41 months ago
Daylight Robbery
I made an online purchase on the 25th of Nov and have not received any updates with regards to my delivery. No responses whatsoever on the numerous emails, online messages or social media messages. The contact number does not exist and no stores anywhere in Cape Town where you can go and enquire about your order. This is daylight robbery and no one is doing anything about it. They are active on social media daily but do not respond to enquiries on any platforms.
0 replies
70 months ago
Tricked and lied
On the 14th of June I visited Ackermans in the Garden Route Mall and was approached by an employee named Emmerson. He asked for my card and advised me that since I'm an A+ account holder I qualify for free family funeral cover. I've had this account for 5 yrs and have never had any issues whatsoever but this is very upsetting. I reconfirmed with him if this is free and he assured me that I will not be paying for this product. When I got to the cashier I asked her if she was aware of this and if it really is free and she advised me that it's not free and that the policy amount will be charged to my account every month. I went back to Emmerson and requested immediate cancelation and asked why he lied to me which he continued to do. He said he will get the policy canceled and will get back to me. I visited the branch again o the 18th after I received the confirmation sms on the 16th and questioned him on why this is still not canceled and why he never got back to me. No apology and a bad attitude later he advised me that the policy is canceled and that I can check my statement at the end of the month which I did. For June there was no policy charged to my account however it is reflecting on my July statement. I had to take time out of my day and use my resources to get this policy canceled and was advised that cancelation takes 30 days. Meaning I now have to pay for this policy. I refuse to pay for something which I was tricked and lied into and for which I was assured of cancelation. I want this removed from my July statement immediately and want this matter resolved asap.
106 replies
81 months ago
Terrible service!
About 6 weeks ago i was involved in a car accident. I put in a third-party claim with Outsurance as their client was at fault. They advise you that they do not follow up with you, that is your responsibility - Terrible Service. I called back to hear that they will only cover 60% of the claim as I was suppose to turn out, drive over a curb and into a tree with my 4 yr old son in the back. Manana says she will forward me the offer and since then it's been 2 weeks and still no email, no response to all the calls but I get a reference numbers for my calls... What is the point to that? seriously? They assured me that she will get back to me by today even though it's a public holiday, called back today and the department is closed. Terrible service Outsurance, is this how you deal with third-party clients? Wow!!
210 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (100%)