SS
Sean S
Active since Aug 2019
22
Reviews
0
Industries
Reviews
22 reviews6 months ago
Pathetic!
On Tuesday, 7th October, I was notified that two separate orders would be delivered that day: Order #191377218 Order #191108668 The driver arrived and delivered Order #191377218. He then stated that they cannot find Order #191108668, and told me they would try to deliver it tomorrow. I said that would be fine, and then the driver left. Shortly after this, I received a notification that the item could not be delivered as I was not available and that this would be rescheduled. On Wednesday, I received a notification in the morning notifying me that the order was to be delivered that day. Later in the afternoon, I received another notification informing me that the delivery is rescheduled. This happened again on Thursday, Friday and again today, Monday! You will be able to see on your system that I have not initiated anything from my side. There is ALWAYS someone who can receive orders. There has been no communication (Phone calls, messages, WhatsApps, etc) from the driver stating that he was here to deliver. The Support Center tried to call this branch but cannot get through. This issue has been escalated to this branch but there is no feedback. Takealot customers are DOOMED if there is an issue with delivery!
0 replies
11 months ago
Old Dog, Old Tricks
I used the online store to purchase with an option to collect as I was in a hurry. I purchased the items and was not informed of any shortage of stock or number of items. I was under the impression that these was enough stock as other merchants website would not let you purchase more items than what they have in stock. I am not happy because I wan not given any information on the stock availability at a specific store before purchasing, I assumed because there was stock as I was not informed otherwise. You took my money, as this was the MOST IMPORTANT thing for you to do, knowing that there may or may not be enough stock to fulfill my order. You just wanted my money in hand and to sort everything else out later, with no consideration for my inconvenience or sense of urgency. If I was informed that there was no or short stock at a specific store then I could have ordered from another store as I was on a tight budget and needed the items urgently. Now I need to wait for my refund and go to another store anyway. This was a huge inconvenience and one child went without earphones on the day because Game did not disclose stock availability and any refund on online purchases take days to be refunded. Bitterly disappointing! One year later: I thought I would give Game another chance. Website indicated all 5 items were in stock. The next day ALL items were canceled, citing out of stock. It has been a week and they still haven't processed a refund!
212 replies
14 months ago
Bitterly Disappointed
I moved over to a new Samsung Galaxy S21 Ultra in January. Since then, I have been unable to add my Capitec cards to Samsung Wallet. After going through adding the card, and accepting T&Cs, I am presented with an option to text my cell number for verification, when this option is chosen, I never receive an OTP to verify the card. This happens with both physical and virtual cards. I then called Capitec and they insisted I had to add my card to Google Pay through their app. I was reluctant at first due to security reasons. I then tried to add the card on Google Pay through their app but received an error, “Couldn’t finish card setup for pay contactless”. Since then, it has been very difficult to get this issue escalated. I have completed the following troubleshooting steps in between lengthy phone calls with Capitec customer care. 1. I have tried to install my Capitec cards on Samsung Wallet and Google Wallet. Neither of these receives a verification code for Capitec. No verification codes arrive on SMS, WhatsApp, Capitec in-app messages. 2. I have tried to add my card through Capitec app to Google Pay, the same error persists. “Couldn’t finish card setup for pay contactless”. 3. I have reverted to my old phone, Samsun Galaxy S10+ where this was last working on my Samsung Wallet, and gone through the above with no success. 4. I have tried this on yet another phone and still had the same result. I do not receive a verification code on Samsung Wallet, Google Wallet, and still not able to add my Capitec cards to Google Pay through the Capitec app. 5. I have visited the Okavango Capitec Branch. I sat with them for an hour. Even the consultants could not add their own cards to these Wallets. They said they would assist me with a workaround but I have not heard back from them. 6. Various times Capitec have said that they have unlinked my card and I should give it 24 hours before trying to add the card again. 7. Capitec Customer Care call agents refuse to escalate the issue. They say they have no one to escalate this to. I cannot get through to a technical person to assist me with this issue. I have tried the same process with 3 different phones, and installed the latest updates and the latest apps, I cannot add my Capitec cards (physical nor virtual) to Samsung Wallet or Google Wallet as no OTPs are received either by SMS, WhatsApp or in-app notifications. I am not able to add these cards to Google Pay inside the Capitec App. Here's the kicker, I was able to add my Discovery cards (physical and virtual to all of these apps (except Capitec app) on all the devices easily! I love Capitec, but they have bitterly disappointed me and caused me untold frustration, and wasted a lot of my time and money on phone calls. As of yet I am still refused an escalation point at Capitec Customer Care!
53 replies
14 months ago
Bitterly Disappointed
I moved over to a new Samsung Galaxy S21 Ultra in January. Since then, I have been unable to add my Capitec cards to Samsung Wallet. After going through adding the card, accepting T&Cs, I am presented with an option to text my cell number for verification, when this option is chosen, I never receive an OTP to verify the card. This happens with both physical and virtual cards. I then called Capitec and they instated I add my card to Google Pay through their app. I was reluctant at first due to security reasons. I then tried to add the card on Google Pay through their app but received an error, “Couldn’t finish card setup for pay contactless”. Since then, it has been very difficult to get this issue escalated. I have completed the following troubleshooting steps in between lengthy phone calls with Capitec customer care. 1. I have tried to install my Capitec cards on Samsung Wallet and Google Wallet. Neither of these receives a verification code for Capitec. No verification codes arrive on SMS, WhatsApp, Capitec in-app messages. 2. I have tried to add my card through Capitec app to Google Pay, the same error persists. “Couldn’t finish card setup for pay contactless”. 3. I have reverted to my old phone, Samsun Galaxy S10+ where this was last working on my Samsung Wallet, and gone through the above with no success. 4. I have tried this on yet another phone and still had the same result. I do not receive a verification code on Samsung Wallet, Google wallet, and still not able to add my Capitec cards to Google Pay through the Capitec app. 5. I have visited the Okavango Capitec Branch. I sat with them for an hour. Even the consultants could not add their own cards to these Wallets. They said they would assist me with a workaround but I have not heard back from them. 6. Various times Capitec have said that they have unlinked my card and I should give it 24 hours before trying to add the card again. 7. Capitec Customer Care call agents refuse to escalate the issue. They say they have no one to escalate this to. I cannot get through to a technical person to assist me with this issue. I have tried the same process with 3 different phones, and installed the latest updates and the latest apps, I cannot add my Capitec cards (physical nor virtual) to Samsung Wallet or Google Wallet as no OTPs are received either by SMS, WhatsApp or in-app notifications. I am not able to add these cards to Google Pay inside the Capitec App. Here's the kicker, I was able to add my Discovery cards (physical and virtual to all of these apps (except Capitec app) on all the devices easily! I love Capitec, but they have bitterly disappointed me and cause me untold frustration, and wasted a lot of my time and money on phone calls. As of yet I am still refused an escalation point at the Capitec Customer Care!
0 replies
14 months ago
Bitterly Disappointed
I moved over to a new Samsung Galaxy S21 Ultra in January. Since then, I have been unable to add my Capitec cards to Samsung Wallet. After going through adding the card, accepting T&Cs, I am presented with an option to text my cell number for verification, when this option is chosen, I never receive an OTP to verify the card. This happens with both physical and virtual cards. I then called Capitec and they instated I add my card to Google Pay through their app. I was reluctant at first due to security reasons. I then tried to add the card on Google Pay through their app but received an error, “Couldn’t finish card setup for pay contactless”. Since then, it has been very difficult to get this issue escalated. I have completed the following troubleshooting steps in between lengthy phone calls with Capitec customer care. 1. I have tried to install my Capitec cards on Samsung Wallet and Google Wallet. Neither of these receives a verification code for Capitec. No verification codes arrive on SMS, WhatsApp, Capitec in-app messages. 2. I have tried to add my card through Capitec app to Google Pay, the same error persists. “Couldn’t finish card setup for pay contactless”. 3. I have reverted to my old phone, Samsun Galaxy S10+ where this was last working on my Samsung Wallet, and gone through the above with no success. 4. I have tried this on yet another phone and still had the same result. I do not receive a verification code on Samsung Wallet, Google wallet, and still not able to add my Capitec cards to Google Pay through the Capitec app. 5. I have visited the Okavango Capitec Branch. I sat with them for an hour. Even the consultants could not add their own cards to these Wallets. They said they would assist me with a workaround but I have not heard back from them. 6. Various times Capitec have said that they have unlinked my card and I should give it 24 hours before trying to add the card again. 7. Capitec Customer Care call agents refuse to escalate the issue. They say they have no one to escalate this to. I cannot get through to a technical person to assist me with this issue. I have tried the same process with 3 different phones, installed the latest updates and the latest apps, I cannot add my Capitec cards (physical nor virtual) to Samsung Wallet or Google Wallet as no OTPs are received either by SMS, WhatsApp or in-app notifications. I am not able to add these cards to Google Pay inside the Capitec App. Here's the kicker, I was able to add my Discovery cards (physical and virtual to all of these apps (except Capitec app) on all the devices easily! I love Capitec, but they have bitterly disappointed me and cause me untold frustration, and wasted a lot of my time and money on phone calls. As of yet I am still refused an escalation point at the Capitec Customer Care!
0 replies
14 months ago
Very Warm Welcome
I recently had the pleasure of visiting Amethyst Body Art for a surface piercing adjustment, and I cannot speak highly enough of the exceptional experience I had. From the moment I stepped inside, I was greeted by the warm and welcoming atmosphere that Breda and Dominique have cultivated in their studio. It’s clear that they are passionate about their craft, and their professionalism shines through! Breda made the process of adjusting my surface piercing incredibly smooth and comfortable. He was so gentle when making adjustments to my piercing that I didn’t even feel it, which speaks volumes about his expertise. You can tell that Breda is not only a talented professional, but also someone who genuinely cares about the comfort and well-being of his clients. That level of attention to detail really sets Amethyst Body Art apart from other places I’ve visited. Dominique was friendly and helpful from the moment I called, answering all my questions and making sure I felt comfortable before even stepping into the studio. She was just as welcoming in person, ensuring I had a great experience throughout the process. Given the exceptional service, the professionalism, and the overall welcoming environment, I am excited to say that Amethyst Body Art will be my new home for piercings. I trust them completely, and I know that whenever I decide to get another piercing, I’ll be in the best hands. If you’re looking for a place that combines skill, warmth, and genuine care, I highly recommend Amethyst Body Art. Thank you, Breda and Dominique, for making my experience so memorable!
0 replies
16 months ago
Now this is what I call service!
I recently had the pleasure of shopping with Rock Solid Music, and I can confidently say that their customer service is truly exceptional. From the moment I placed my order, I was impressed by how smooth and efficient the entire process was. The product arrived the very next day, which was a fantastic surprise. While the speed of delivery alone was impressive, what really set Rock Solid Music apart was the outstanding level of communication. Marius, the customer service representative, personally reached out to keep me informed at every step of the process. He updated me when the product was dispatched, when it was out for delivery, and ensured everything was moving along seamlessly. What truly stood out to me was Marius’s attention to detail and his commitment to ensuring everything was perfect. It’s rare to experience such personalized and thorough service, and it really made a difference. He didn’t just confirm the delivery; he also made sure I was completely satisfied with my purchase and that everything met my expectations. His dedication to providing a flawless experience was clear, and I really appreciated his efforts. Rock Solid Music is a prime example of what excellent customer service should look like. It’s clear they truly care about their customers, and I’ll definitely be returning for future purchases. If you’re looking for a company that goes the extra mile, I highly recommend Rock Solid Music!
0 replies
21 months ago
Online Order: Money taken without stock availability
I used the online store to purchase with an option to collect as I was in a hurry. I purchased the items and was not informed of any shortage of stock or number of items. I was under the impression that these was enough stock as other merchants website would not let you purchase more items than what they have in stock. I am not happy because I wan not given any information on the stock availability at a specific store before purchasing, I assumed because there was stock as I was not informed otherwise. You took my money, as this was the MOST IMPORTANT thing for you to do, knowing that there may or may not be enough stock to fulfill my order. You just wanted my money in hand and to sort everything else out later, with no consideration for my inconvenience or sense of urgency. If I was informed that there was no or short stock at a specific store then I could have ordered from another store as I was on a tight budget and needed the items urgently. Now I need to wait for my refund and go to another store anyway. This was a huge inconvenience and one child went without earphones on the day because Game did not disclose stock availability and any refund on online purchases take days to be refunded. Bitterly disappointing!
275 replies
24 months ago
Horrific Service !!!
Ordered on the app, and they delivered products past their best-before date. I have logged the complaint and was informed that they could not swap my item out. Siya the call centre manager promised to call me back but I have not been assisted. So Pick n Pay ASAP have delivered me faulty goods and have not bothered to refund or replace them.
53 replies
30 months ago
Only one place I think of first, FirstShop!
I have been using FirstShop for many years now and they have been an absolute pleasure to work with. They have exceeded all my expectations. Let’s talk prices. FirstShop is particularly competitive, even against an already competitive market. I know directors who continuously refer to FristShop’s website before accepting quotations. As for myself, I have yet to find better prices elsewhere, or it’s probably a ****. Let’s talk delivery. Less than R50 at the time of writing for a delivery! I’ll just leave that to speak for itself. No matter where I am in South Africa, I get my package within 2 days max, even when I lived in Potchefstroom. Let’s talk Customer Services. Again, exceeding expectations. They keep you continuously updated. I have never had to follow up. FirstShop is truly one of the Champions in South Africa. As an IT professional, when I shop, there is only one place I think of first, FirstShop.
131 replies
Review Distribution
5 Star
13 (59.09090909090909%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.545454545454546%)
1 Star
8 (36.36363636363637%)