ER
Erna R
Active since Aug 2019
8
Reviews
0
Industries
Reviews
8 reviews2 months ago
I am a new client , got a cheaper quote from Naked with a lower excess … contacted the agent TWICE and still NO reply !!! After he told me that he is always there as a human with quick feedback
I am a new client , got a cheaper quote from Naked with a lower excess … contacted the agent TWICE and still NO reply !!! After he told me that he is always there as a human with quick feedback . Well the service thus far has been SHOCKING!!!
53 replies
21 months ago
Dash Woolworths online shopping
With Dash … buyer puts hot rotisserie chicken in the same bag as the chocolates 🤪🤪needless to say I could not present the chocolates to my guests . Furthermore , there were also missing grocery items with NO notification that it is unavailable ( apples in this case) thus I paid for items and did not receive it 🤬🤬🤬stay away from Woolworths online grocery shopping . Sixty 60 by FAR superior . Would love to have feedback . This was only my second time using them but never again !!!
0 replies
27 months ago
Stay away from Discovery Bank
Opening a new account at Discovery bank. App**** online and then the system complained about the lease agreement that I submitted. Decided to phone call centre .... listened to the music for about 15 minutes before a so-called banker answered. She was not very interested in assisting (in actual fact she sounded half asleep - it was 07h50pm) She then told me that she was going to put me on hold(after I verified myself) Listened to same music and was then cut off . Thinking good customer service would be to phone me back.... but no , why would we do that????? Phoned back again and as I am writing this , I have been listening to the same music for now 20 minutes!!!! Your banking call centre is shocking (don't even know why I thought it would be good!!!) PLEASE listen to the recordings and convince me otherwise!!! Will be taking my business elsewhere. And PLEASE DO NOT think an apology will fix the frustration - seems like everyone thinks that they can get away with whatever bad service with the words " Apologies for the inconvenience caused"
58 replies
28 months ago
Excellent Service Dotsure
Oh my word …. BEST BEST BEST service ever from Bernadine Bence at dotsure . At last a client liasson employee that knows her product inside out . Was an absolute joy dealing with Bernadine.
128 replies
29 months ago
No support service from MetroFibre
Router and thus WiFi not working … been waiting for 40 minutes now to be assisted . Still NOTHING😡😡 and then they have the audacity to tell me my call is important to them after THREE of their agents cut the call short and just put the phone down on me .
387 replies
40 months ago
Excellent Keringa-pet wings
Danielle Smuts helped a neurotic first time mom of a fur baby ( me😳) with the utmost patience and kindness when I relocated to Germany . My queries were always answered within minutes and Tod was handled with great care. Excellent service from Danielle and Keringa-Petwings. Faaaaaaar exceeded my expectations. Highly recommended
132 replies
62 months ago
Old Mutual Customer Service the WORST
I have now spent 1 HOUR and 40 minutes on the phone to follow up on a withdrawel claim, for which I have received a reference number 13 working days ago, stating that the process will take 10 working days. Their 0860506070 customer care agents take MINIMUM 45 minutes to answer a call (tried that option 3 times before I revert to do it online as they suggest to save us PRECIOUS family time. It is a JOKE Old Mutual !!! After the mandatory 10 working days (I waited 12 days) I phoned to follow up (the nearly two hours I just spent on the phone today!!!) ONLY to find out that the claim has been entered incorrectly by their incompetent staff - thus now MY problem. PLease don't do RA claims via WhatsApp - THEN DO NOT ADVERTISE IT!!!! I eventually phoned their HEAD OFFICE in Cape Town only to be put BACK to their call centre !!! I really do not know what to do anymore!!!!! STAY AWAY from OLD MUTUAL!!!
53 replies
81 months ago
SolarA awnings - do NOT use them ever !!!
On 3 June I paid SolarA a deposit of R26000 for awnings... they are the preferred suppliers in my complex and I had no other choice than to use them ..promised delivery time 4-6 weeks . It is now 25 August ... still no awnings , they don’t return calls , eventually the owner Mike ‘s PA is trying to assist ... he does not return emails , phone calls , she is always telling me in two weeks time , in two weeks time , in two weeks time . I asked for my money back - no response . STAY AWAY from this business - their service and communication is non existent!!! I want my money back !!!
105 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (75%)