DS
Divan S
Active since Aug 2019
4
Reviews
0
Industries
Reviews
4 reviews14 months ago
Excellent service
I appreciate your excellent service. Dwane came on site fixing a dent in my car within hours of my request for a quote. Other so-called reputable outlets, quoted me four times the amount which included paintwork. Dwane fixed the dent in fifteen minutes, and it turned out that no paintwork was required. Additionally, he polished a tiny scuff spot that I thought would require a lot of costly work based on the other sources. DentfixPro appears to be honest and truly efficient. They are highly recommended by me.
0 replies
15 months ago
Friendly, efficient and honest service
Friendly, efficient and honest service. Provided the best offer to purchase my vehicle
53 replies
48 months ago
Good service from Len du Preez
We received prompt and very good service today from Len du Preez. He arrived on time, was friendly and prompt with the installation
74 replies
81 months ago
Unacceptable!
We applied for you 10Mb Unthrottled, Uncapped Fibre at the beginning of August for my parents. The installation was done by Metro Fibre on 17 August. Since they moved into their new house only by the 24th August, we requested that the service will only be activated by then. The installers from Metro Fibre were really great, professional and helpful. Sunday 25 August: Connecting the router and setting up the WiFi name and password was without ease. Initially the internet worked but only for a few minutes and then dropped. It became very volatile from then, being on and then dropping again. I phoned the Axxess support line. The lady guided me through to a page fibre.internet.co.za. There I was to enter our Axxess service account name and activate the service at Metro Fibre. After this was done there was suddenly no internet at all. I was guided to check all the router settings. I connected to the fibre box directly and checked the settings again as guided by the technical support over the phone. Eventually the lady determined that the wrong IP was automatically assigned for us. According to her, the fault lies with Axxess. Since it was weekend and late, she requested that I log the fault the next day. Monday 26 August, Midday: The following day I had to take time of work to go to my parents’ house during office hours. I phoned Axxess again in hopes that we can resolve this problem. I spoke to a gentleman and he did not seem to have any record of the fault that I called in the day before. He let me go through all the steps the lady guided me through the day before which obviously did not have any effect since there are no internet connection. By some means he did reset our connection. He let me do an IP release and IP renew procedure on the computer. After that, the internet started working. Again, he guided me through to a page fibre.internet.co.za. There I was to enter our Axxess service account name and activate the service at Metro Fibre. After this was done there was suddenly no internet at all. He told me to wait for an hour after which he will call me back and check if the internet has come one again. He never phoned. In the mean time I had to return to work. Monday 26 August, Evening: That evening I phoned Axxess again. This time talked to a lady and she did not seem to have any recored of the fault report earlier that day or the day before. Again, she guided me through all the steps as per the gentleman earlier that day. Upon doing an IP config, she determined that the wrong IP was automatically assigned for us! She said that she would personally log the fault and they will be in contact. Without giving me a reference number for the fault, the call ended. Tuesday 27 August, afternoon: My parents still have no internet. No on has called as promised to assist in sorting out the problem. I logged onto Axxess’s website. It shows that the internet is active. It also shows that it has been active since 01 August 2019. I found that strange since the service was only supposed to be activated on 24 August. We were promised two month free internet as part of their fibre deal which was part of the reason for us to choose Axxess above other service providers. It seems that the first free month will already be deducted by the end of August even though there is still no internet available to use. So I guess I will have to phone the gain later this afternoon, and will probably be guided through the same steps as the days before and will probably have no success again! Me personally has been and is still an Axxess ADSL client for a long time and never experienced problems from them before. This service lately is very disappointing. When the time comes for me to personally change to Fibre, I will seriously ponder about rather using a different service provider.
105 replies
Review Distribution
5 Star
2 (50%)
4 Star
1 (25%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (25%)