AL
Anna L
Active since Aug 2019
5
Reviews
0
Industries
Reviews
5 reviews7 months ago
Bad Experience.
I am coming from Boxer in Noord rank. These two cleaning ladies are all over the ile. We cannot pass. And the sad thing is that they are old. We are trying to be respectful and them on the other side they have no respect for clients. The nerve to tell me its wet. What about what i want to buy.They need proper training. Boxer is serving clients. I went to the office to report them to the store manager he just told me he will address them. Why did he not get out of the office to see what i was explaining to him. Please train your staff properly. I left without even buying what i needed to buy. Teach those old women cleaners a thing or two about customer service. Or they must be retrained how to clean the shop.
0 replies
17 months ago
Great Service
Awesome service. I placed an order yesterday late. Made my payment and as promised that my order will be ready today. Indeed before noon my order was ready for collection. Thank you for you fast exceptional service. Keep it up.
0 replies
42 months ago
Awesome service
Good day I want to take this moment to thank Reece Naidoo from legal and compliance department for attending to my refund query, he resolved my query within a period of 10 days, he was patient with me, updated me all the time as promised. Thank you, Reece, job well done...
132 replies
43 months ago
Deceased Members Refund
I am an employee for DSV, and have been a member for Safrican since 2014, my membership number is 4870001519, so they deduct directly from my salary. Honestly all was going well, until this year. In June I lost my grandmother, early July I submitted a claim and I had no issues at all with safrican they paid me, end of July when I got my payslip, safrican had deducted fee of R84 for my late grandmother, I then sent an email on the on the 28-07-2022 asking how does it work with removal of the deceased, they responded on the 29-07-2022 and told me that system automatically removes the deceased. In August I lost my father whom was also part of the member I was paying for an amount of R33, end of August the same thing happened safrican deducted for both deceased members. I followed up with them asking why was there a deductions for the deceased members if I was told that their system automatically removes deceased members, they sent me an updated certificate, End of September when I got my payslip safrican had deducted again for both the deceased members. A week ago I followed up with them they said the were waiting for HR, yesterday I followed up, they responded saying my HR should be the one to refund me. Why should I fight with my HR if they are the ones who took the full premiums if they are the same ones whom advised me that their system removes deceased members automatically?
398 replies
81 months ago
Bad Service
Somewhere in the month of May this year someone made two fraudulent purchases with my Game card. I then called customer care and was advised that i needed to send them an affidavit with my certified id copy, game card with my three signatures. I was told that the investigation would take 21 working days. I then submitted those documents, after a month i did not receive any feedback from them, i then called to make follow up and the matter was not resolved. Last week i called the customer care again, i was then advised that the matter was resolved that i should go to the store with my id and request for a new card. I went to the store before making my payment i asked for a balance, the balance was still not rectified. The thing that upsets me here is that i have to be the one making follow ups with them and they are the ones that allowed someone to use my card how, i dont know because Game requires an id when one is purchasing and they capture the id numbers. And lastly i am not happy that they gave me a credit of R12000 and they allowed someone to purchase over that credit. All i want is this account to fixed so that i can pay them what is due. They are taking long to resolve this matter.
210 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (60%)