SH
Stephen H
Active since Sep 2019
8
Reviews
0
Industries
Reviews
8 reviews22 months ago
At what reputational cost do you withhold legitimate claims, Discovery Health?
Disappointingly, yet unsurprisingly I find myself chasing Discovery Health for yet another unpaid claim. Bizarrely, his time they did not pay the very hospital where I had a procedure that was pre-authorised by Discovery! Again, I will ensure this is eventually paid by Discovery to the healthcare provider, as I know they intentionally make it extremely difficult to claim in the hope that we consumers will give up. But at what reputational cost do you do this, Discovery?
159 replies
27 months ago
Liberty happy to TAKE your money - but wait until you need to claim....
I have been a Liberty client for over 25 years and my parents have been contributing to Liberty for a lot longer than that. For the first time, I have had to deal with Liberty for a claim, as I am the beneficiary of my late mother. What a disappointing experience! Liberty are most happy to TAKE your money, but when it comes to them PAYING fully legitimate claims, all sorts of delaying tactics are deployed.
174 replies
28 months ago
Absa Estates Division - simply not up to the task
My dealings with Absa regarding my late parents' estate have been most frustrating. There is so much confusion within the division, and to make matters worse, they simply do not respond - despite repeated follow-ups. Surely consumers should expect a competent team who are able and equipped to deal with complex estate matters, especially considering the people who are at the mercy of the bank are grieving the loss of loved ones.
129 replies
28 months ago
Absa Estates Division - simply not up to the task
My dealings with Absa regarding my late parents' estate have been most frustrating. There is so much confusion within the division, and to make matters worse, they simply do not respond - despite repeated follow-ups. Surely consumers should expect a competent team who are able and equipped to deal with complex estate matters, especially considering the people who are at the mercy of the bank are grieving the loss of loved ones.
0 replies
39 months ago
Dell Computers - unable / unwilling to honour service contract
Please engage with Dell Computers with caution with respect to technical problems and service. I purchased a Dell Vostro 5620 i7, supposedly a high-spec laptop, just a few weeks ago and it is already faulty beyond use. We all know how reliant we are on our computers for work and how devastating it can be when they crash. It was for this reason that I specifically purchased the 3-Year Pro Support, which promises next-day on-site service. The problem is Dell service technicians do NOT come the next day, nor do they even have the parts in stock! Trying to communicate with Dell (or with Compuclinic, from whom I bought the unit) to get this resolved has been unsuccessful, hence having to resort to social media. Surely this is a blatant breach of contract and the Consumer Protection Act?
0 replies
50 months ago
Discovery Health has a system to ensure customers find it extremely difficult to claim
Discovery Health has a well engineered system to ensure customers experience the utmost difficultly and frustration when attempting to claim. Make no mistake - this is not incompetence - Discovery is an extremely innovative and smart organization. Try signing up to a new product and watch how quickly and efficiently they will take your money. But in order to delay, or ultimately prevent paying claims, they use extremely clever tactics such as the sending of automated messages from "no -reply" email addresses with no contact details included. A claimant will soon find themselves buried under all sorts of procedures, terminology and complicated admin, all designed at confusing and intimidating customers in such a way that they find the system so difficult to navigate and eventually give up. This is the MO of many other insurance companies. I see Discovery Health have Trust Index Rating of 2.8 out of 10 which is telling.
106 replies
80 months ago
Great customer service at Vision Optometrists in Cresta
Really good experience with Vision Optometrists in Cresta. Great to see the passion of the optometrist I dealt with, Herman, who took the time to explain the smallest of details. Its the second pair of specs they've make up for me and I will be going back there form my third pair!
0 replies
80 months ago
Bikers Warehouse caused serious damage to motorbike they where unable to repair
I had the most unpleasant experience servicing my motorbike at Bikers Warehouse. After taking more than two weeks, they informed me that they could not fix the problem and that I should collect the bike. I took it to another person (not even a mechanic) to look at who fixed the problem, which turned out to be a small issue, in under 10 minutes. However the person showed me that Bikers Warehouse had in a "spay and pray" approach stripped a bunch of wiring, shorted it out, and in the process blown the ECU (an expensive and difficult to replace item). In trying to resolve this have left numerous messages for Mike Puzey the owner, who refuses to return my call.
0 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
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2 Star
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1 Star
7 (87.5%)