JT
Jade T
Active since Sep 2019
28
Reviews
0
Industries
Reviews
28 reviews1 month ago
Vodcom Fibre only great when there are no changes or problems
The reason for 2 stars instead of 1: There is one consultant from Vodacom Fibre division I would like to commend for her looking into our matter and trying to assist us in obtaining resolution from the required department. Thank you agent for trying and sorry that your departments support you about as well as they support the clients. Quite a letdown. The problem: After the 3rd time of reporting an issue of suboptimal speeds (far below the 120/120mb speed) for the past 2 to 3 months and in the evenings about 10 mb. The agent we last spoke to provided detailed steps of what we need to do to assist in analysing the problem and providing a solution to the problem. We were advised to ensure all devices bar one cell phone be connected to the Router and do a speed test. Screen capture the speed test and send this to 0821940@vodacom.co.za and cc vodacombill and two other representatives at Vodacom (Zaid and Matthysen. surnames and email addresses omitted in line with their rights). We were to include the service request reference numbers. This was done. We were advised an average of 48 hours turnaround time. The first submission via email with all the required details and screen capture was sent on 09/03/2026 - it is now the 16th. The best speed report was 81.18 upload and 67.15 download and the lowest day time was 48.17 download and 61.61 upload. Far from the uncapped 120/120 (again with only 1 device connected). These readings were provided again on 10/03/2026 and 12/03/2026. We are trying to run a business here and we really do need the service level (honoured turnaround time as speeds in line with what we pay for) to be better than what we currently and historically have been receiving from Vodacom. From the last email with the speed results provided it is now 4 days. From the first submission 7 days. Today is the 16th of March 2026. We struggled to get connected when we moved to a new area and now, we are struggling with this issue. Moral of the storey, it would seem, with Vodacom all is well as long as there are no changes or problems. If only life was like that, your service is rated more highly on how you handle changes and problems.
106 replies
7 months ago
Motor Engine Cover not worth it from cover to receipt of payout.
Dotsure - Motor Engine Warranty Division, to be exact. I have been singing Dosure's praises until now and only specific to the Motor Engine Warranty division. I feel totally sold to, I take some of the blame for not understanding what I had purchased and the very limited extent of the cover. My only claim and I want to cancel. From a ridiculously low cover amount to really slow turnaround time on payment. I am so disappointed and want to cancel, only the Motor Engine Warranty cover that is. The rest of Dotsure, please help this motor engine warranty division they are pulling down your good name. Our regular Dotsure cover from vehcile to household to our mag/rims and tyres from easily contactable to claim handling you are stars. Just such a pity about this one blemish in your team. Here is a question for your motor warranty cover team, why not speak to the professionals why do you insist on only dealing with your client who for the most part don't have a clue. We have to wait to get reports from RMI approved agent, try explaining to you what is wrong before we even know, and then get the documents, etc. to you. The particular RMI approved agent where one of our car's is standing, still waiting for the payment, told us you are the worst to deal with and they admitted that they recommend people away from you. You might want to fix this as you are losing clients and not just me.
106 replies
8 months ago
If you like good service - Give Vodacom a skip
Every time we have relocated Vodacom has messed up the disconnection and reconnection. Our latest relocation has been messed up in spectacular style regarding our Fibre. One hand does not know what the other hand is doing. Escalation after escalation resulted in 0 response, no feedback, and a general lacklustre attitude that their mess-ups are not just affecting a family but a business as well. We are more than over it and now will be terminating our services - which I suspect will go unnoticed and with little pain felt by Vodacom. They seem to be quite ok with their terrible service. I wonder if they will pass or payout the credit they acknowledge is due to me due to the down time due to their error? In total I have been without connection for 2 weeks.
2 replies
12 months ago
Sibonelo Ndaba was the agent I spoke to
Sibonelo Ndaba was the agent I spoke to. I am very satisfied all my questions were answered and knowledgeable
58 replies
39 months ago
Avoid this Estate Agent, he doesn't care about your complaint or being in breach of contract
Agent, Kobus Smit (Jnr), is the worst agent to deal with. He has been caught out with each of his bent truths and empty promises. He cannot even honour several clauses of the rental contract that he wrote out, and signed, as representative of Debbie Dewing Properties. His excuse is that he is too busy. Too busy to do his job properly and in line with the law. Also, don't expect rental invoices or statements. He is also too busy for that. It is a Tenant's right to be provided with this, and should be provided without having to ask or beg for it. He is in breach of contract on SEVERAL clauses and not concerned about it at all. It is right and normal for everything to be reduced to writing but expenting him to reply on emails in a timeous fashion, if any reply at all, is too much to expect of him, even though he promises he will. If you see this Agent advertising, its best you look elsewhere unless you like frustration and have legal representation. He is very nonchalant about other complaints about him on this and other public reporting platforms and social media. So this review is for you, the reader, the public. I have no expenctation that this post will sway the Agent to make right on his breaches.
0 replies
52 months ago
I am a happy customer because of you
Thank you Brian Beilings for your quick and efficient service. I had been struggling for a while to obtain accurate and timely feedback on my enquiry and request. Thank you for taking up the reigns and resolving the matter in perfect fashion. You have made me a happy customer
53 replies
53 months ago
From royal to soil. Pay the refund on incorrect debit order
My reviews on King Price were glowing in the past which is why I am so disappointed to write this less than rave review on misinformation and a lie which had a rather negative impact on me. I referred a family to King Price Insurance, for good reason as till recently their service and pricing have been the best. The cherry on top is the promised up to R500 thank you they provide. In about the middle of November I was advised that I would not have a premium go off at the end of November thanks to my referral. On the 28th of November resigned my self as a King Price Client effective 1 December. I was again advise on the 28th of November there would be no premium so no debit order. I was so angry when on the 30th my account was debited. I emailed King Price 3 times with no response I called and was first told that no order ran. I told the agent to check my email with the proof of debit order successfully debited from my account. I was put on hold and a few minutes later advised that the refund had been paid back into my account and would reflect the same day in my account. This was on Friday the 3rd of December, today is the 6th of December the refund still does not reflect as paid into my bank account. I was budgeting and counting on King Price keeping their word. Just shows you even with great service in one aspect doesn't guarantee great service and "royal treatment' in other departments. Guess what King Price you sure did not make my day or week royal. I will not be refering any more people to you because of this.
53 replies
61 months ago
MTN still can't handle a simple allocation of payment
This is my second complaint lodged on Hello Peter regarding MTN's pathetic handling of a payment allocation. I made payment on my accountn via EFT on 01/04/2021 as I stopped the debit order on the old bank account as I had requested MTN to debit my new bank account. I was advise that the debit order may still run of the old bank account. To ensure I meet my obligation the EFT payment was made. I phoned the MTN contract call centre after having my lone suspended. I was advised that MTN could not find my EFT payment which was referenced as I was told by an MTN agent, with my cell phone number linked to the contract. The next day I drew the proof of payment called the call centre to obtain an agent's direct email address to send the proof of payment, which I did, I received confirmation of receiot and a reference number REQ000002316324. A few days later I received an sms from MTN stating that "someone accidentally paid into the account and thenpayment was being reversed back..." this reversal could not take place as it was an EFT payment and my old bank account was not credited. I sent an email to MTN stating it was not an error and that I require confirmation of the allocation. I still have had no response to this request. After midnight on 24/04/2021 I received an sms stating payment had not been received and the line would be suspended. It also stated a value higher than the monthly payment amount was due. Both of the points of the sms are incorrect. This disruption of service could cost dearly on new customer contracts on our side which is unacceptable. How hard can it be to allocate a payment? I am very disgruntled and at the end of my contract you can count on a lost client and I will be sure to tell many of the shocking handling of this and other complaints I and my family members have had with MTN which have been poorly handled overall. I will infact already start looking to take 2 of my other MTN numbers over to another network thanks to this. Sort this out ASAP. I am tired of MTN messing me around.
0 replies
61 months ago
Stull no feedback on payment allocation
After making an EFT payment on the first from the banks beneficiary list, and clearly marking the reference as advised to do so, the payment was not allocated. I call to find out why my account was suspended, still no payment could be found d after spending almost an hour explaining it was an EFT payment not debit order. I sent the proof of payment 4 times now. Still no one has come back to me and no one can confirm if it has been allocated.
0 replies
62 months ago
May you just take my money?
Since when is Netstar allowed to just debit my account especially considering the contract is closed and the account was up to date at the time of cancelling the contract? Also I revoke debit order rights years ago even while I was a client.
0 replies
Review Distribution
5 Star
6 (21.428571428571427%)
4 Star
2 (7.142857142857143%)
3 Star
2 (7.142857142857143%)
2 Star
5 (17.857142857142858%)
1 Star
13 (46.42857142857143%)