MP
Masego P
Active since Sep 2019
3
Reviews
0
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Reviews
3 reviews1 month ago
Poor process and poor communication
I have submitted my exit claim and my application is still standing on verification stage. Ive called several times and even send an email of my identification. But no response and no update on my application. They dont comply with their turn around time and the financial advisor assigned to my case doesnt even follow up. Im so frustrated as i cant get any way forward with my claim
0 replies
7 months ago
Bad service
The service is bad. No human connection. Turn around time pathetic and they master chat avoidance. They will send you from pillar to post even close call without resolving your query
0 replies
80 months ago
Customer service
Fnb protea Glen is a show stopper for me. Today they have done it. I went in with a query to reset card pin, reverse debit order and leave. I waited 20min to be assisted.. (not a problem)11:15. To get assistance from Tebogo *team leader* and Thato.. they advised to call Fnb connect to feline my profile from an old phone and link it to the new one to get otp.. knowing my problem I told them that I forgot my pin as that's what's needed to verify. They still advised to call. I called and I was advised back to the agent to do a finger what what.. after that I had to still ask to change pin. It was now 12:20 I had to wait because they pulled Thato from his lunch break to assist me and now he left.. so someone else had to help me. I vented of the horrible service I received and the misinformation from within. After being sent from pillar to post I was advised that I had to go back to make the call it's now 12:30. Still expressing how angry I am I spoke to the branch manager and said 'Nxa' my time was wasted for a 5 minute solution. The wonderful branch manager john.. said I won't say 'Nxa' to him.. I asked if he will teach me how to express myself and the wonderful guy called security on me.. I walked out before the security came. After 20 minutes I went back to use the phone... he called the security and said I will not use his branch I must go somewhere else and the security escorted me out. As he said i must not use his branch. I drove to dobsonville branch and it was a 7 minutes job to reverse my debit and I was out. In our conversation I did not swear at that guy. I sweared on my way out. With that experience I will say I respect white dominated banks and leadership as they know what customer service is. They respect their jobs. I would like to thank john for using his position to diasatisfy an angry customer and thank him for giving me a reason to close the account. He is pathetic and has a big head. He must not forget that it's not his mother's bank he is there *on that position* to serve delighted and with honour. I used small 'john' intensionally. He is nothing but a black person using his position to feel great. How pathetic... I would like to that FNB forgiving him this position as he has somewhat power to chase people out, what would he be without it mare..
105 replies
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1 Star
3 (100%)