Active since Sep 2019
Had an excellent experience yesterday at Fnb Bracken City, helped by Thabang.
Since I first complained about the service I received from Cell C, I received a call from Mellissa who promised to call me back on the same day. I've been waiting since Feiday 03 June 2022 for her to call me back. I requested they cancel my month to month contract which cell c converted to a fixed term contract without my consent. I'm waiting for the original recording whereby we agreed that the contract was a month to month contract, still no response. I don't advise anybody to deal with this company.
I entered into a month to month contract with Cell C and requested them to cancel the contract. They told me they converted the contract to a 24 month contract and could not cancel it. After numerous calls to their customer service department I got no assistance. I received a call from their collections team 02 June 2022 11h10, spoke to Nomsa and I requested the email address of her CEO, she said she doesn't know what the email address is and hung up on me. I don't know how to proceed with this company, I have 2 other contract with them, which will definitely be canceled when possible.
Asked Innocent to install a jojo tank. He looked at the premises and requested a deposit. I paid him 6500 to continue work. He did not have the correct tools to drill holes in the gutter, he asked for an extension cord and did not have a ladder. Whilst I was inside the house he cut a hole in the new tank and told me it standard practice. I explained to him there is an inlet opening and that he should have bought the correct sized pipe. Now I've out my deposit and my I have a broken jojo tank in my jar. Pathetic service, I don't think he knows what he's doing.
The quality of communication from the one deal a day is pathetic, I've been waiting for my item since the 6 September 2019, I still don't have a tracking number, all I got was an email acknowledging my complaint. I will certainly never make use of them again.
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