MM
Mercy M
Active since Oct 2019
5
Reviews
0
Industries
Reviews
5 reviews5 months ago
Completely Unacceptable Service from iStore Sandton
I paid in full and was left completely in the dark — again. This is not the first time this has happened with iStore Sandton. No responses, no updates, no callbacks. I’ve followed up with Thabi, Mandla, and the Sandton managers, and still cannot get a simple confirmation of my payment or any clarity on my order. This level of service is shocking and unprofessional. The experience is consistently frustrating and extremely disappointing.
0 replies
6 months ago
FNB Non-Resident Department Blocking My Funds Without Justification
I am extremely disappointed with the shocking service from FNB’s Non-Resident Department. I submitted my proof of source of funds on 8 October, exactly as requested. Ten days later, on 18 October, FNB suddenly decided to block my funds without any valid reason or prior notice. This is completely unacceptable. How can a bank hold a customer’s money hostage after documents have already been provided and acknowledged? There has been no follow-up, no confirmation, and no accountability from FNB’s side. This has caused unnecessary stress and inconvenience, and it’s clear that the Non-Resident department’s processes are disorganized and inefficient. I expect immediate action to unblock my funds and a proper explanation for this reckless behavior. The lack of acknowledgement and recurring requests for the same information are shocking and very disappointing.
106 replies
16 months ago
Ayla Springborn was patient, kind, and incredibly helpful
Ayla Springborn was patient, kind, and incredibly helpful. She made everything easy to understand. A 5-star experience – thank you, Ayla!"
53 replies
26 months ago
Blocked funds
Once again, I find myself addressing the issue of my blocked funds by FNB. The lack of response after submitting the requested documentation is highly frustrating. If my account was deemed unsuitable, why was I initially approved for its use? The funds in question are originating from the USA, not a South African company, and I have diligently provided all necessary proof. I urgently request the release of my funds. My attempts to contact the helpline at 0873392667 have proven futile, with no one answering despite investing over 6 hours in calls. A visit to the Nicol Way FNB branch resulted in a three-hour wait on the phone. Such service is unacceptable. These are my funds, and it feels unjust to face obstacles for choosing your bank. My frustration has reached a point where it is unfair for your staff to claim they have no solution. I have sent the required documents and implore you to expedite the release of my funds, as I have impending university fees for my daughter to settle.
224 replies
80 months ago
Extremely fed up!!!!!
I am shocked and extremely disappointed with the way FedEx has treated my shipment which is said to be in clearance since the 26th of September. I have been calling without any proper update, all they say is, it will 24 - 48hrs to clear. Excuse me, it's been over 144 hrs. On top of this, they do not respond to emails, they do not even have the courtesy to call back with an update. This kind of service is totally unprofessional and quite frustrating. I will never recommend or use FedEx ever again!!!!!
105 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)