PL
Peter L
Active since Mar 2009
12
Reviews
0
Industries
Reviews
12 reviews36 months ago
TERRIBLE SERVICE
Customer service has gone to hell. I reported a problem about a new lot of missing transactions from a major bank (which has been happening periodically for years) weeks ago. They promised to get back to me which has never happened and emails from me asking what is going on are simply ignored. I've been a customer of theirs for many years and before the takeover service was brilliant.
0 replies
46 months ago
Beware - Huge Fraud
Fake company that steals your money. Once item is bought they don't deliver and don't answer phone calls or emails. Makes one wonder about the whole FICA process if banks allow this to happen.
0 replies
64 months ago
Disgusting customer service.
Pathetic and couldn't care less. I claim a reward I'm entitled to but still have not received it. I log incidents and they are just cleared without attending to the problem.
122 replies
78 months ago
Price lock customer again ripped off
Once again I'm overcharged even though I'm on price lock premium. This company is trying to rip us off every month. It took them weeks to fix it two months ago and now I'm again overcharged. They are earning interest on my money yet they don't pay it back.
105 replies
79 months ago
DSTV OVERCHARGING
DSTV charged me R500 more than my usual subscription this month even though I'm in a price lock plan with them. I phoned them almost two weeks ago and again earlier this week and was told I would be credited, BUT NOTHING HAS HAPPENED. I'm sick and tired of being ripped off by them and the complete lack of customer service they offer.
105 replies
99 months ago
No service
They don't even deserve the 1 star above but I couldn't choose 0. I asked them to move my line 7 weeks ago and I'm still waiting. Complete incompetence and no ability to look ahead. MOVE YOUR LANDLINES AWAY FROM TELKOM
53 replies
100 months ago
Duplicate transactions for 3 years
22Seven is a wonderful product offered by Old Mutual but there is an ongoing problem of duplicate transactions being logged on Nedbank accounts that they appear uninterested or unable to rectify. This of course messes up all reporting on an otherwise great service. I wish management would get it fixed.
210 replies
102 months ago
Query on Benefits
The Bestmed IT system has to be the worst system out there and when queries are logged your requests are ignored by customer service or useless information is provided that is impossible to make sense of. Follow up queries are marked as completed without any communication to us. PATHETIC !!!!!!!!!!!!!!!
210 replies
110 months ago
Billing Issues
<p>Despite being double charged for DSTV in January and calling them a month ago to sort it out which I was promised would be done I have just received my new account and they still owe me a months refund. ABSOLUTELY PATHETIC SERVICE AND THEY FEEL NOTHING FOR THEIRT CUSTOMERS. Time to move away. Disgusted with them !!!!!!!!!!!!!!!!!!!!!!!!!!!</p>
224 replies
123 months ago
NO RESPONSE TO LOGGED ENQUIRIES
I have logged numerous enquiries with Sanral eToll section about the images that I'm never able to view on the system when I pass through a gantry and these have all been ignored. In fact the STATUS is changed to CLOSED or CANCELLED without ever resolving the problem. The latest refs I have are 1435360, 1436494 and 1443903. The service from SANRAL is pathetic and I've been trying to get this fixed for years but they are completely inept.
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (8.333333333333334%)
2 Star
3 (25%)
1 Star
8 (66.66666666666667%)