Active since Oct 2019
I paid my account on the 3rd of October, and they closed my line saying its a missed payment, I have been calling them sending proof of payment to all the people I have been talking too but nothing has been done and they do not communicate back
Got a quote from pineapple, and I did not finalize the quote next thing pineapple made a debit in my account, I tried reaching out but no one is talking to me, the last person I spoke to told me they have escalated the matter, but I am not getting any response
I am not happy at all with A.C.E group customer service, they are just horrible when serving their customers, on black Friday I ordered pots, my pots where delivered and when I unbox my order find out that a lid was smeshed in the box, I took pictures and send to them, they calledback and say it's the delivery mistake they will send a new lid, two weeks passed no new lid was sent to me, I send a follow up email to ask why am I not receiving the new lid, I was told I need to send pictures of the pots again for them to process my query. I was disappointed as I was told my lid is on the way, and I had to be the one asking what heppening in order for them to tell me they need pictures again, so I decided to take the pots back, they took their pots on the 22 of December 2021. I was told my money will be refunded in 4 working days. Today it's the 19 of January 2022 and my money hasn't come through, and no one is responding to my emails anymore.
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