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Vernon V

Active since Oct 2019

5

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0

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5 reviews

BMW East Rand (Boksburg)

6 months ago

Broken Vehicle, Broken Process – BMW East Rand After-Sales Failure

I am extremely dissatisfied with my overall procurement and after-sales experience relating to a car sourced through BMW East Rand. The vehicle suffered a complete engine failure barely one week after delivery, leaving me stranded. Despite this, I was left without a courtesy vehicle for more than a month, which I only received after repeatedly pushing and fighting for assistance — a level of service that is completely unacceptable. This matter has now dragged on for over four months, with no meaningful progress. Communication has been poor, inconsistent, and reactive, and it seems that key staff being on leave is used as an excuse to stall action. Even when I proactively propose a suitable like-for-like replacement vehicle, the dealership appears to ignore the solution, leaving me financially and practically stranded. I am still paying monthly instalments for a car that is broken, including ongoing insurance costs, and yet the dealership shows no urgency or accountability. This deliberate delay, coupled with a lack of transparency, is unacceptable for a brand of this size and reputation.

0 replies

32 months ago

Exceptional shopping experience that has left a lasting impression!

I recently purchased a pair of sneakers from ShelfLife, and I can't contain my excitement about the fantastic experience I had with this online retailer. From start to finish, ShelfLife delivered not only a pair of stylish kicks but also an exceptional shopping experience that has left a lasting impression. ShelfLife has not only gained a repeat customer in me but also an enthusiastic advocate. If you're in the market for sneakers and want a reliable, customer-focused experience, look no further than ShelfLife. Their commitment to quality, diverse selection, and top-notch service make them a standout in the world of online sneaker shopping. I can't wait to make my next purchase!

0 replies

37 months ago

Misleading Policies

The policy I was sold was riddled with vague terms and hidden clauses. It felt like the insurance company was deliberately trying to mislead me to extract as much money as possible without offering adequate coverage. The fine print is intentionally confusing, making it nearly impossible to understand what is and isn't covered. The people out there, please note that if you pay your premium on and after the 15th, you are only covered for the remainder of that month. This policy works from the 1st to month end, and not from the date you make your payment to the next, leaving you not covered from the next month 1st - 15th until you make your next payment. In conclusion, I strongly advise against choosing this car insurance company. The terrible customer service, and misleading policies. There are much better options out there with reputable insurance companies that prioritize their customers and offer transparent and fair coverage. Save yourself the headache and avoid this insurance provider.

1 reply

52 months ago

Excellent assistance from Angie Funani

I had a very excellent assistance from Angie Funani. I must say I'm impressed with her patience and friendly personality. I was about to cancel my policy that I hardly took 1 day ago because of somebody that didn't explain all the benefits and options I had. Angie even gave me a much better deal in the end. Happy to join dotsure, and hope for a healthy relationship.

1 reply

BetterSure Financial Consultants

83 months ago

Keenan Petersen

Quick response on issues, and very friendly staff that assist you.

1 reply

Review Distribution

5 Star

2 (40%)

4 Star

1 (20%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

2 (40%)

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