BE
BMW East Rand (Boksburg)
Unclaimed Business
BE
BMW East Rand (Boksburg)
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About BMW East Rand (Boksburg)
BMW East Rand (Boksburg) has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked BMW East Rand (Boksburg) across 8 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceVV
Vernon V
1 reviews | Active since Jan 2020
3 Feb 2026, 09:44
Broken Vehicle, Broken Process – BMW East Rand After-Sales Failure
I am extremely dissatisfied with my overall procurement and after-sales experience relating to a car sourced through BMW East Rand. The vehicle suffered a complete engine failure barely one week after delivery, leaving me stranded. Despite this, I was left without a courtesy vehicle for more than a month, which I only received after repeatedly pushing and fighting for assistance — a level of service that is completely unacceptable. This matter has now dragged on for over four months, with no meaningful progress. Communication has been poor, inconsistent, and reactive, and it seems that key staff being on leave is used as an excuse to stall action. Even when I proactively propose a suitable like-for-like replacement vehicle, the dealership appears to ignore the solution, leaving me financially and practically stranded. I am still paying monthly instalments for a car that is broken, including ongoing insurance costs, and yet the dealership shows no urgency or accountability. This deliberate delay, coupled with a lack of transparency, is unacceptable for a brand of this size and reputation.
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Vernon V
1 reviews | Active since Jan 2020
3 Feb 2026, 09:44
Broken Vehicle, Broken Process – BMW East Rand After-Sales Failure
I am extremely dissatisfied with my overall procurement and after-sales experience relating to a car sourced through BMW East Rand. The vehicle suffered a complete engine failure barely one week after delivery, leaving me stranded. Despite this, I was left without a courtesy vehicle for more than a month, which I only received after repeatedly pushing and fighting for assistance — a level of service that is completely unacceptable. This matter has now dragged on for over four months, with no meaningful progress. Communication has been poor, inconsistent, and reactive, and it seems that key staff being on leave is used as an excuse to stall action. Even when I proactively propose a suitable like-for-like replacement vehicle, the dealership appears to ignore the solution, leaving me financially and practically stranded. I am still paying monthly instalments for a car that is broken, including ongoing insurance costs, and yet the dealership shows no urgency or accountability. This deliberate delay, coupled with a lack of transparency, is unacceptable for a brand of this size and reputation.
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tyrell N
1 reviews | Active since Jan 2020
6 Jan 2026, 10:49
BMW Boksburg review
The service received from the service advisor, Desiree Shabalala, was utterly dismal and unprofessional, and the situation was further worsened by the equally unacceptable conduct of her manager. From the outset to final handover, the entire experience was characterised by poor communication, lack of accountability, and a complete absence of basic customer manners. I was not kept informed of my vehicle’s progress at any stage, despite repeated attempts to obtain updates. Follow-up calls were ineffective and meaningless, and even minor issues were handled with incompetence and indifference. Communication with staff was dismissive, poorly managed, and lacked the courtesy expected from a premium automotive brand. What is most concerning — and the reason this matter warrants escalation — is that BMW allows individuals displaying such a level of unprofessionalism and disregard for customers to represent the brand and engage directly with clients. This reflects a serious failure in dealership management, staff oversight, and adherence to BMW’s customer experience standards. For a brand that prides itself on excellence, this experience is both embarrassing and unacceptable. BMW Boksburg has demonstrated a fundamental breakdown in customer service, communication, and professionalism. I strongly urge BMW South Africa to investigate this matter, review dealership management practices, and take corrective action to prevent further reputational damage to the BMW brand.
Helpful (0)
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tyrell N
1 reviews | Active since Jan 2020
6 Jan 2026, 10:49
BMW Boksburg review
The service received from the service advisor, Desiree Shabalala, was utterly dismal and unprofessional, and the situation was further worsened by the equally unacceptable conduct of her manager. From the outset to final handover, the entire experience was characterised by poor communication, lack of accountability, and a complete absence of basic customer manners. I was not kept informed of my vehicle’s progress at any stage, despite repeated attempts to obtain updates. Follow-up calls were ineffective and meaningless, and even minor issues were handled with incompetence and indifference. Communication with staff was dismissive, poorly managed, and lacked the courtesy expected from a premium automotive brand. What is most concerning — and the reason this matter warrants escalation — is that BMW allows individuals displaying such a level of unprofessionalism and disregard for customers to represent the brand and engage directly with clients. This reflects a serious failure in dealership management, staff oversight, and adherence to BMW’s customer experience standards. For a brand that prides itself on excellence, this experience is both embarrassing and unacceptable. BMW Boksburg has demonstrated a fundamental breakdown in customer service, communication, and professionalism. I strongly urge BMW South Africa to investigate this matter, review dealership management practices, and take corrective action to prevent further reputational damage to the BMW brand.
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Replies (0)GB
Gavin B
1 reviews | Active since Jan 2020
12 Nov 2025, 10:26
Bmw boksburg macanic ****
I bought a harley at one of there sales macanics that gave me a good deal but when it came to the pappers as he promised then the stories start to up then his kid is sick then he say he wil call back then it's he is at work so pls guys don't do business with ppl that work there and if bmw is alowing his ppl to **** other ppl then all you guys shouldn't go there his name is Dax Zeno Deftereos
Helpful (0)
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Gavin B
1 reviews | Active since Jan 2020
12 Nov 2025, 10:26
Bmw boksburg macanic ****
I bought a harley at one of there sales macanics that gave me a good deal but when it came to the pappers as he promised then the stories start to up then his kid is sick then he say he wil call back then it's he is at work so pls guys don't do business with ppl that work there and if bmw is alowing his ppl to **** other ppl then all you guys shouldn't go there his name is Dax Zeno Deftereos
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Anonymous
1 reviews | Active since Jan 2020
30 Jun 2023, 07:57
Dissatisfied and disappointed
My Bmw 1 series was taken on may month end and was told the vehicle needs injector rail and the injector rail was ordered by Bmw and said the turn around time will be 8 to 10 working days after two weeks of the vehicle being there I was then told that Bmw is saying the vehicle the injectors also and the vehicle was parked there since 2023 may 29, the Bmw is now saying I must pay for storage fees after we had to wait for the parts from them to be delivered. I honestly don’t understand why I have to pay for storage I am not liable for that since the car was there to be fixed but delayed because we had to wait for the parts. I am so disappointed how am I liable for that when the communication was not even directed to me while the vehicle was there.
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Anonymous
1 reviews | Active since Jan 2020
30 Jun 2023, 07:57
Dissatisfied and disappointed
My Bmw 1 series was taken on may month end and was told the vehicle needs injector rail and the injector rail was ordered by Bmw and said the turn around time will be 8 to 10 working days after two weeks of the vehicle being there I was then told that Bmw is saying the vehicle the injectors also and the vehicle was parked there since 2023 may 29, the Bmw is now saying I must pay for storage fees after we had to wait for the parts from them to be delivered. I honestly don’t understand why I have to pay for storage I am not liable for that since the car was there to be fixed but delayed because we had to wait for the parts. I am so disappointed how am I liable for that when the communication was not even directed to me while the vehicle was there.
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Thandiwe M
1 reviews | Active since Jan 2020
3 Nov 2020, 08:37
BMW Drivetrain Issue
Good day Last year I paid about R5k to BMW Dalpark to repair the drivetrain issue which was due to rats damaging some wires (I had visited an area where there were rats). Yesterday I had the same drivetrain notification coming up while driving and my car started loosing power. I then called the call centre and was advised to go to the next dealership. I went to BMW Dalpark and they booked my car at BMW Boksburg for a diagnosis. The agents called me and said the issue is due to a damaged wire around the engine due to rats. This was fixed last year and I do not have rats where I stay. The quote is abouf R11000 which I must pay from my pocket. My issue is why I am having the same problem which was fixed last year and I haven't been to where I was where there were rats last year? I am really not happy with this and cannot afford to pay this. Hence I have asked for the dealer to stop and not fix it. I am really considering taking the car back to BMW and changing the brand. Please assist.
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Thandiwe M
1 reviews | Active since Jan 2020
3 Nov 2020, 08:37
BMW Drivetrain Issue
Good day Last year I paid about R5k to BMW Dalpark to repair the drivetrain issue which was due to rats damaging some wires (I had visited an area where there were rats). Yesterday I had the same drivetrain notification coming up while driving and my car started loosing power. I then called the call centre and was advised to go to the next dealership. I went to BMW Dalpark and they booked my car at BMW Boksburg for a diagnosis. The agents called me and said the issue is due to a damaged wire around the engine due to rats. This was fixed last year and I do not have rats where I stay. The quote is abouf R11000 which I must pay from my pocket. My issue is why I am having the same problem which was fixed last year and I haven't been to where I was where there were rats last year? I am really not happy with this and cannot afford to pay this. Hence I have asked for the dealer to stop and not fix it. I am really considering taking the car back to BMW and changing the brand. Please assist.
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Replies (0)PS
Phillip S
1 reviews | Active since Jan 2020
4 Apr 2019, 08:00
Poor service from BMW dealer
I bought a almost new2018 bmw 300gs motorcycle with530km on. The second week of driving it I saw it was leaking engine coolant. Kilometer reading 1621km. I phoned the selling dealer and was told to bring in the bike. I returned the bike 28 March the afternoon. I was told that the workshop is fully booked and that they will only start working on the bike on Monday 1 April. On 2 April late the afternoon we called as no one has called me to explain what was happening with the bike. Apparently the waterpump has failed and this caused the engine to overheat and pushed out the engine coolant. Bmw has no spare part for this model as it is new. I was told that it would take 7 days to import this part. I do understand that mechanical parts do fail. 1. What I do not except is the non communication from dealer to me. 2. I would expect dealer to offer me a loan bike as I told them that my purpose for this purchase is to use it to work and back and I travel 167km every day. Now I am without R74900.00 as I paid cash for this bike and no bike to use. 3. I am so dissapointed in the dealer. If this is the way bmw handels there customers then this will be my first and last bmw I buy Regards P. E. Simmonds
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Phillip S
1 reviews | Active since Jan 2020
4 Apr 2019, 08:00
Poor service from BMW dealer
I bought a almost new2018 bmw 300gs motorcycle with530km on. The second week of driving it I saw it was leaking engine coolant. Kilometer reading 1621km. I phoned the selling dealer and was told to bring in the bike. I returned the bike 28 March the afternoon. I was told that the workshop is fully booked and that they will only start working on the bike on Monday 1 April. On 2 April late the afternoon we called as no one has called me to explain what was happening with the bike. Apparently the waterpump has failed and this caused the engine to overheat and pushed out the engine coolant. Bmw has no spare part for this model as it is new. I was told that it would take 7 days to import this part. I do understand that mechanical parts do fail. 1. What I do not except is the non communication from dealer to me. 2. I would expect dealer to offer me a loan bike as I told them that my purpose for this purchase is to use it to work and back and I travel 167km every day. Now I am without R74900.00 as I paid cash for this bike and no bike to use. 3. I am so dissapointed in the dealer. If this is the way bmw handels there customers then this will be my first and last bmw I buy Regards P. E. Simmonds
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