BMW East Rand (Boksburg)
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
BMW East Rand (Boksburg)
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Vernon V
1 reviews | Active since Oct 2019
3 Feb 2026, 11:44
Broken Vehicle, Broken Process – BMW East Rand After-Sales Failure
I am extremely dissatisfied with my overall procurement and after-sales experience relating to a car sourced through BMW East Rand. The vehicle suffered a complete engine failure barely one week after delivery, leaving me stranded. Despite this, I was left without a courtesy vehicle for more than a month, which I only received after repeatedly pushing and fighting for assistance — a level of service that is completely unacceptable. This matter has now dragged on for over four months, with no meaningful progress. Communication has been poor, inconsistent, and reactive, and it seems that key staff being on leave is used as an excuse to stall action. Even when I proactively propose a suitable like-for-like replacement vehicle, the dealership appears to ignore the solution, leaving me financially and practically stranded. I am still paying monthly instalments for a car that is broken, including ongoing insurance costs, and yet the dealership shows no urgency or accountability. This deliberate delay, coupled with a lack of transparency, is unacceptable for a brand of this size and reputation.
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Vernon V
1 reviews | Active since Oct 2019
3 Feb 2026, 11:44
Broken Vehicle, Broken Process – BMW East Rand After-Sales Failure
I am extremely dissatisfied with my overall procurement and after-sales experience relating to a car sourced through BMW East Rand. The vehicle suffered a complete engine failure barely one week after delivery, leaving me stranded. Despite this, I was left without a courtesy vehicle for more than a month, which I only received after repeatedly pushing and fighting for assistance — a level of service that is completely unacceptable. This matter has now dragged on for over four months, with no meaningful progress. Communication has been poor, inconsistent, and reactive, and it seems that key staff being on leave is used as an excuse to stall action. Even when I proactively propose a suitable like-for-like replacement vehicle, the dealership appears to ignore the solution, leaving me financially and practically stranded. I am still paying monthly instalments for a car that is broken, including ongoing insurance costs, and yet the dealership shows no urgency or accountability. This deliberate delay, coupled with a lack of transparency, is unacceptable for a brand of this size and reputation.
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tyrell N
1 reviews | Active since Jul 2019
6 Jan 2026, 12:49
BMW Boksburg review
The service received from the service advisor, Desiree Shabalala, was utterly dismal and unprofessional, and the situation was further worsened by the equally unacceptable conduct of her manager. From the outset to final handover, the entire experience was characterised by poor communication, lack of accountability, and a complete absence of basic customer manners. I was not kept informed of my vehicle’s progress at any stage, despite repeated attempts to obtain updates. Follow-up calls were ineffective and meaningless, and even minor issues were handled with incompetence and indifference. Communication with staff was dismissive, poorly managed, and lacked the courtesy expected from a premium automotive brand. What is most concerning — and the reason this matter warrants escalation — is that BMW allows individuals displaying such a level of unprofessionalism and disregard for customers to represent the brand and engage directly with clients. This reflects a serious failure in dealership management, staff oversight, and adherence to BMW’s customer experience standards. For a brand that prides itself on excellence, this experience is both embarrassing and unacceptable. BMW Boksburg has demonstrated a fundamental breakdown in customer service, communication, and professionalism. I strongly urge BMW South Africa to investigate this matter, review dealership management practices, and take corrective action to prevent further reputational damage to the BMW brand.
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tyrell N
1 reviews | Active since Jul 2019
6 Jan 2026, 12:49
BMW Boksburg review
The service received from the service advisor, Desiree Shabalala, was utterly dismal and unprofessional, and the situation was further worsened by the equally unacceptable conduct of her manager. From the outset to final handover, the entire experience was characterised by poor communication, lack of accountability, and a complete absence of basic customer manners. I was not kept informed of my vehicle’s progress at any stage, despite repeated attempts to obtain updates. Follow-up calls were ineffective and meaningless, and even minor issues were handled with incompetence and indifference. Communication with staff was dismissive, poorly managed, and lacked the courtesy expected from a premium automotive brand. What is most concerning — and the reason this matter warrants escalation — is that BMW allows individuals displaying such a level of unprofessionalism and disregard for customers to represent the brand and engage directly with clients. This reflects a serious failure in dealership management, staff oversight, and adherence to BMW’s customer experience standards. For a brand that prides itself on excellence, this experience is both embarrassing and unacceptable. BMW Boksburg has demonstrated a fundamental breakdown in customer service, communication, and professionalism. I strongly urge BMW South Africa to investigate this matter, review dealership management practices, and take corrective action to prevent further reputational damage to the BMW brand.
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Gavin B
1 reviews | Active since Nov 2025
12 Nov 2025, 12:26
Bmw boksburg macanic ****
I bought a harley at one of there sales macanics that gave me a good deal but when it came to the pappers as he promised then the stories start to up then his kid is sick then he say he wil call back then it's he is at work so pls guys don't do business with ppl that work there and if bmw is alowing his ppl to **** other ppl then all you guys shouldn't go there his name is Dax Zeno Deftereos
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Gavin B
1 reviews | Active since Nov 2025
12 Nov 2025, 12:26
Bmw boksburg macanic ****
I bought a harley at one of there sales macanics that gave me a good deal but when it came to the pappers as he promised then the stories start to up then his kid is sick then he say he wil call back then it's he is at work so pls guys don't do business with ppl that work there and if bmw is alowing his ppl to **** other ppl then all you guys shouldn't go there his name is Dax Zeno Deftereos
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