PS
Phillip S
Active since Apr 2019
9
Reviews
0
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Reviews
9 reviews34 months ago
Took long to get back to me
Took long to get back to me. Then part that was in-stock became not available.
60 replies
34 months ago
Bikeshop Rivonia gets results
After my poor service review on Bikeshop Rivonia I had a call from the sales guy whom did my sale on the 2015 BMW R1200R LC, and he told me that they have found a bracket for me and it will fit my model. he then asked me to bring the bike in when I have the time or if I would prefer him courier the bracket as well as my Natis docs to their Boksburg branch to safe me costs and time. I said thank you Jason it would help me so much to collect it from the Boksburg branch but I do not want them to fit it as my bike has now a file at Boksburg East Rand BMW and they will fit it as the harness plugs into the CAM-BUS computer and if there is a problem then BMW technicians will be able to override it before it damages other components. Jason then phoned me on the Friday which was a public holiday and said the package has been couriered. I went today and picked up the bracket and documents. Jason once again I do thank you and I hope next time a client has the same problem as I experienced with Bikeshop Rivonia, that he will have it sorted before he takes delivery and not 46 days later and after he had to write a bad review on hellopeter. I am a business owner myself and all my clients are treated equally and like kings.
0 replies
35 months ago
I could kick my own ass.....
I have been a very satisfied client of BMW East Rand for the past 4 years. During this time I bought different size and models from head of the sales team Jacques Swart. This person listens to your needs for a bike and advise accordingly and not once I have been disappointed with my purchase. All my 5 bikes was second hand models with low kilometer readings and in no time at all you got to meat the whole after sales team, all approachable friendly men and women that will go the extra mile to assist a new or excising client. I really feel bad for what I did at the last minute of buying a 2012 R1200R from Jacques in May 2023, he really have been looking after me for the last 4 years and not once disappointed me, I only went for this 2015 R1200R LC at Bike shop Rivonia because of influence of a very close family member and secondly because this bike was a full house model and the color just made the sale. I can with all honesty recommend BMW East Rand to any motorcyclist whom is in the market to buy a new or used bike to visit this dealer before you sign for a deal anywhere else. This team of dedicated professional men and women will get you sorted in no time at all and with the complete backup of the workshops team, should anything go wrong with your new beemer. I could just kick my own ass for not allowing Jacques to source me the same model of bike. I do apologize Jacques. But, they are now my servicing dealer for this 2015 R1200R LC that I bought from Bike shop Rivonia. Your DP can be very proud of his competent team at the motorcycle division. You guys rock. Regards Eddie Simmonds
0 replies
35 months ago
DISATISFIED CUSTOMER / STANDARD EQUIPTMENT MISSING ON BIKE
On the 15th May 2023 I bought a 2015 BMW R1200R LC with 32 000km on the clock, beautiful well kept motorcycle as per the photos that was send to me for the amount of R114 988.00 cash. I bought a BMW MOTORRAD NAVIGATOR VI second hand for the amount of R9000.00 from my cousin as this year model bike was fitted with the bracket to operate this unit as standard equipment. 3 Days later I drove to the shop to take delivery of this bike. I was initially very happy with my purchase but then notice that the Navigator bracket was missing. The 4 hold down bolts were in place but no bracket. I asked the sales guy whom was very helpful explaining all the features of this model. This is my 6th BMW motorcycle but first of this model range that I bought. All other BMW motorcycles were bought from Auto Alpine BMW dealer in Boksburg my home town. He said he was not sure this model came fitted with the bracket as standard equipment. I then took delivery of this bike and drove back home. Next day I visited my Boksburg BMW dealer and they confirmed with me that on this chassis no it came fitted with the Navigator bracket as standard equipment. I obtained proof of this and send it to the selling dealer. They said again they would get back to me. Weeks passed no reply. I contacted the sales guy again and asked him what did management say as I now owned a Navigator VI Original BMW Accessories at a cost of R9000.00 that is in its box and I cannot use it. They got back to me and said they will look for a second hand bracket from one of the other bike shops owned by them. Another week passed no reply what soever. The cost of this bracket is R5500.00 and SA has no stock and it must be ordered from Germany estimated time 2 weeks. I then got tired of this selling dealers poor performance in obtaining a second hand one and made the suggestion that I would pay 50% and they pay 50% to order a new bracket from BMW Germany and I would pay for the installation of this bracket as it comes with a wiring harness. Another 2 weeks passed no reply. Today 13 June 2023 I phoned the sales guy and he said management is not prepared to pay 50% of the cost to buy a new bracket. I feel me being the buyer and yes it is a second hand bike but it was fitted with a bracket from factory and on delivery of this bike it was missing. I was prepared to accommodate the selling dealer and pay for 50% of the price to buy this bracket new to be able to fit my Navigator VI Original BMW Accessories and enjoy its functions. I feel the selling dealer should have known this model of BMW bike comes fitted with that bracket as standard equipment from factory, if they had told me this bike was fitted with this bracket but because of A, B or C it is not there anymore, then I would have insisted on a reduced selling price as this bike is now not with all its standard equipment. On top of this missing standard equipment BMW dealer East rand informed me that this bike was involved in a front end accident but it was repaired by BMW to factory spec. So I am not worried about the accident it was involved in. I insist that the selling dealer Bike shop Rivonia take my offer of paying 50% of the cost to order new bracket from Germany. They will pay R2750.00 and I will pay R4710.00 witch will include the fitment from Boksburg BMW dealer. It is almost impossible to find this bracket for this model second hand and why should me being the buyer be the one in a disposition after I paid them full retail price???
0 replies
43 months ago
TRUWORTHS DECLINE HISENSE E60 cell phone warranty after 4 days
I have been a well respective customer of Truworths for over 25 years with a credit of close to R18 000.00. I have purchased in this time period more than 14 cell phones from this Truworths. My last cell phone purchase was last week Thursday 13 October 2022 at the East Rand Mall TRUWORTHS where I have bought all my cell phones in the past. Consultant by the name Jupton assisted me in buying this Hisense E60 cell phone.Total cost of this Hisense E60 cell phone was R2699.00 Got home and charged this Hisense E60 cell phone until it showed fully charged. When I picked up the phone the unit was extremely hot. Didn't think much of it and used the phone. Saturday I charged it again and once more it was extremely hot to the touch. I then saw the cell phone casing has began to pull skew I presume from the heat generated from charging the phone. I phoned the call center number in the booklet ( 0860 447 3673 ) and explained to the person at the call center what has happened and I was advised to return the Hisense E60 phone to the selling outlet and they should replace it with a new Hisense E60 unit under warranty. As I have my own business and work long hours I could only return this phone today. Mr Malvic and a Martie both employees of TRUWORTHS East Rand Mall listened to my dissatisfaction of this Hisense E60 cell phone and I handed the slightly bend phone to Mr Malvic. He went to speak with someone at the back and came back and said they cannot replace this phone with a new unit as they will have to send it to Hisence as it is a mechanical failure. I told him I have spoken with Hisense over the weekend and was advised to return this unit under warranty and obtain a new unit. I have attached my invoice, customer pickup document and copies of the warranty booklet where it states any malfunction with this unit within 7 days can be returned and a new unit can be given. It is now day 4 and this phone has not been misused or abused or dropped or damaged in any way that could result in this Hisense E60 cell phone overheating when it gets charged. I believe this is a serious malfunction of the hardware(Battery). I am very dissapointed with the way I have been treated and with this Hisense E60 cell phone and I insist that this phone be replaced immediately with a new Hisense E60.
133 replies
72 months ago
Outsourance false advertising
I am the owner of 4 vehicles. I am insured for the past 12 years. No claims submitted. For the last 4 years I have some of my vehicles insured with Momentum and one with Bryte. I have one commercial vehicle, two BMW motorcycles and one Toyota Hilux DC. My aim was to get all four vehicles under one insurance. Every night I view the add of Outsurance on DSTV and everyone is so happy with them and every one is saving money on there insurance after they changed over to Outsurance. So 2 days back I decided to give it a go. I called Outsurance and explained what I wanted. It took approximately 40 minutes to get a quote on all four vehicles. Only one vehicle was cheaper to insure with them, the Toyota Hilux DC. I excepted the quote and had to take the vehicle for fitment of a Tracker unit. This was done today. I phoned in again to find out how to submit this certificate. I spoke to a lady by the name of Thembi. She was very helpfull. Then I told her that Outsurance must pay me the R500 as they could NOT give me a better deal on the other three vehicles regarding insurance as per there add on DSTV. She laughed and said no I do not qualify as I am an existing client. I explained to her that two days back I was not an existing client of Outsurance when I did the application. Her reply was that because they could give me a better deal on the Toyota Hilux DC, I did not qualify. She said if they could not give me a better deal on all four the vehicles then I would qualify. I said to her that this was NOT so advertised on there add. Now I am worse off than two days back. Now I have not two but three insurance companies for my four vehilces. If I have known this from the start I would have stayed with Momentum. I am very unhappy with Outsurance. They CANNOT give you a better deal on all your needs and on top of that they now have stories regarding the R500 pay out. In fact, I have not claimed from any of my current insurance in the past 4 years, so according to there add on DSTV they SHOULD pay me out R1500!!!!! I would not advise any person to change over to Outsurance. I have handed my profile over to a company to find me better deal on all four my vehicles with one insurance company.
105 replies
81 months ago
Non pay out
When you take out a life policy and you go through all the medical tests and you get accepted then they will tell you that in the case when you pass on the policy will pay out with in 48 hours??? Dont be fooled by all these falls promises. My life partner passed on 17 May due to injuries sustained after being involved in a motorcycle accident. All documents needed by Momentum life insurrance was mailed to me. I submitted all and the process started. It is now 3 months later......no end in sight for pay out. The one excuse after the other. Im so sick of momentum.. The loved ones staying behind should have at least something to look forward to after paying for so long towards a future. I feel so sorry for people less fortunate than me that would have to go through this .
105 replies
85 months ago
Incompotence of Totalsports
Been n client for over 22 years. Went in to East RandMall Totalsport to ask for a new card as the old ones account numbers on the back of the card has faided and cannot be red. This exercise has been going on for 2 weeks. I just want my card replaced. Their head office or customer service would place you on hold for 8 minutes and then they would get back to you just to inform you that they have not received the scanned id book and proof of residents. I have still not been issued a card. Totally dissapointed in the lack of compotence of customer service.
56 replies
86 months ago
Poor service from BMW dealer
I bought a almost new2018 bmw 300gs motorcycle with530km on. The second week of driving it I saw it was leaking engine coolant. Kilometer reading 1621km. I phoned the selling dealer and was told to bring in the bike. I returned the bike 28 March the afternoon. I was told that the workshop is fully booked and that they will only start working on the bike on Monday 1 April. On 2 April late the afternoon we called as no one has called me to explain what was happening with the bike. Apparently the waterpump has failed and this caused the engine to overheat and pushed out the engine coolant. Bmw has no spare part for this model as it is new. I was told that it would take 7 days to import this part. I do understand that mechanical parts do fail. 1. What I do not except is the non communication from dealer to me. 2. I would expect dealer to offer me a loan bike as I told them that my purpose for this purchase is to use it to work and back and I travel 167km every day. Now I am without R74900.00 as I paid cash for this bike and no bike to use. 3. I am so dissapointed in the dealer. If this is the way bmw handels there customers then this will be my first and last bmw I buy Regards P. E. Simmonds
0 replies
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5 Star
1 (11.11111111111111%)
4 Star
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3 Star
2 (22.22222222222222%)
2 Star
1 (11.11111111111111%)
1 Star
5 (55.55555555555556%)