PS
Phillip S
Active since Apr 2019
7
Reviews
0
Industries
Reviews
7 reviews35 months ago
Took long to get back to me
Took long to get back to me. Then part that was in-stock became not available.
1 reply
36 months ago
I could kick my own ass.....
I have been a very satisfied client of BMW East Rand for the past 4 years. During this time I bought different size and models from head of the sales team Jacques Swart. This person listens to your needs for a bike and advise accordingly and not once I have been disappointed with my purchase. All my 5 bikes was second hand models with low kilometer readings and in no time at all you got to meat the whole after sales team, all approachable friendly men and women that will go the extra mile to assist a new or excising client. I really feel bad for what I did at the last minute of buying a 2012 R1200R from Jacques in May 2023, he really have been looking after me for the last 4 years and not once disappointed me, I only went for this 2015 R1200R LC at Bike shop Rivonia because of influence of a very close family member and secondly because this bike was a full house model and the color just made the sale. I can with all honesty recommend BMW East Rand to any motorcyclist whom is in the market to buy a new or used bike to visit this dealer before you sign for a deal anywhere else. This team of dedicated professional men and women will get you sorted in no time at all and with the complete backup of the workshops team, should anything go wrong with your new beemer. I could just kick my own ass for not allowing Jacques to source me the same model of bike. I do apologize Jacques. But, they are now my servicing dealer for this 2015 R1200R LC that I bought from Bike shop Rivonia. Your DP can be very proud of his competent team at the motorcycle division. You guys rock. Regards Eddie Simmonds
0 replies
44 months ago
TRUWORTHS DECLINE HISENSE E60 cell phone warranty after 4 days
I have been a well respective customer of Truworths for over 25 years with a credit of close to R18 000.00. I have purchased in this time period more than 14 cell phones from this Truworths. My last cell phone purchase was last week Thursday 13 October 2022 at the East Rand Mall TRUWORTHS where I have bought all my cell phones in the past. Consultant by the name Jupton assisted me in buying this Hisense E60 cell phone.Total cost of this Hisense E60 cell phone was R2699.00 Got home and charged this Hisense E60 cell phone until it showed fully charged. When I picked up the phone the unit was extremely hot. Didn't think much of it and used the phone. Saturday I charged it again and once more it was extremely hot to the touch. I then saw the cell phone casing has began to pull skew I presume from the heat generated from charging the phone. I phoned the call center number in the booklet ( 0860 447 3673 ) and explained to the person at the call center what has happened and I was advised to return the Hisense E60 phone to the selling outlet and they should replace it with a new Hisense E60 unit under warranty. As I have my own business and work long hours I could only return this phone today. Mr Malvic and a Martie both employees of TRUWORTHS East Rand Mall listened to my dissatisfaction of this Hisense E60 cell phone and I handed the slightly bend phone to Mr Malvic. He went to speak with someone at the back and came back and said they cannot replace this phone with a new unit as they will have to send it to Hisence as it is a mechanical failure. I told him I have spoken with Hisense over the weekend and was advised to return this unit under warranty and obtain a new unit. I have attached my invoice, customer pickup document and copies of the warranty booklet where it states any malfunction with this unit within 7 days can be returned and a new unit can be given. It is now day 4 and this phone has not been misused or abused or dropped or damaged in any way that could result in this Hisense E60 cell phone overheating when it gets charged. I believe this is a serious malfunction of the hardware(Battery). I am very dissapointed with the way I have been treated and with this Hisense E60 cell phone and I insist that this phone be replaced immediately with a new Hisense E60.
1 reply
73 months ago
Outsourance false advertising
I am the owner of 4 vehicles. I am insured for the past 12 years. No claims submitted. For the last 4 years I have some of my vehicles insured with Momentum and one with Bryte. I have one commercial vehicle, two BMW motorcycles and one Toyota Hilux DC. My aim was to get all four vehicles under one insurance. Every night I view the add of Outsurance on DSTV and everyone is so happy with them and every one is saving money on there insurance after they changed over to Outsurance. So 2 days back I decided to give it a go. I called Outsurance and explained what I wanted. It took approximately 40 minutes to get a quote on all four vehicles. Only one vehicle was cheaper to insure with them, the Toyota Hilux DC. I excepted the quote and had to take the vehicle for fitment of a Tracker unit. This was done today. I phoned in again to find out how to submit this certificate. I spoke to a lady by the name of Thembi. She was very helpfull. Then I told her that Outsurance must pay me the R500 as they could NOT give me a better deal on the other three vehicles regarding insurance as per there add on DSTV. She laughed and said no I do not qualify as I am an existing client. I explained to her that two days back I was not an existing client of Outsurance when I did the application. Her reply was that because they could give me a better deal on the Toyota Hilux DC, I did not qualify. She said if they could not give me a better deal on all four the vehicles then I would qualify. I said to her that this was NOT so advertised on there add. Now I am worse off than two days back. Now I have not two but three insurance companies for my four vehilces. If I have known this from the start I would have stayed with Momentum. I am very unhappy with Outsurance. They CANNOT give you a better deal on all your needs and on top of that they now have stories regarding the R500 pay out. In fact, I have not claimed from any of my current insurance in the past 4 years, so according to there add on DSTV they SHOULD pay me out R1500!!!!! I would not advise any person to change over to Outsurance. I have handed my profile over to a company to find me better deal on all four my vehicles with one insurance company.
1 reply
83 months ago
Non pay out
When you take out a life policy and you go through all the medical tests and you get accepted then they will tell you that in the case when you pass on the policy will pay out with in 48 hours??? Dont be fooled by all these falls promises. My life partner passed on 17 May due to injuries sustained after being involved in a motorcycle accident. All documents needed by Momentum life insurrance was mailed to me. I submitted all and the process started. It is now 3 months later......no end in sight for pay out. The one excuse after the other. Im so sick of momentum.. The loved ones staying behind should have at least something to look forward to after paying for so long towards a future. I feel so sorry for people less fortunate than me that would have to go through this .
1 reply
87 months ago
Incompotence of Totalsports
Been n client for over 22 years. Went in to East RandMall Totalsport to ask for a new card as the old ones account numbers on the back of the card has faided and cannot be red. This exercise has been going on for 2 weeks. I just want my card replaced. Their head office or customer service would place you on hold for 8 minutes and then they would get back to you just to inform you that they have not received the scanned id book and proof of residents. I have still not been issued a card. Totally dissapointed in the lack of compotence of customer service.
1 reply
87 months ago
Poor service from BMW dealer
I bought a almost new2018 bmw 300gs motorcycle with530km on. The second week of driving it I saw it was leaking engine coolant. Kilometer reading 1621km. I phoned the selling dealer and was told to bring in the bike. I returned the bike 28 March the afternoon. I was told that the workshop is fully booked and that they will only start working on the bike on Monday 1 April. On 2 April late the afternoon we called as no one has called me to explain what was happening with the bike. Apparently the waterpump has failed and this caused the engine to overheat and pushed out the engine coolant. Bmw has no spare part for this model as it is new. I was told that it would take 7 days to import this part. I do understand that mechanical parts do fail. 1. What I do not except is the non communication from dealer to me. 2. I would expect dealer to offer me a loan bike as I told them that my purpose for this purchase is to use it to work and back and I travel 167km every day. Now I am without R74900.00 as I paid cash for this bike and no bike to use. 3. I am so dissapointed in the dealer. If this is the way bmw handels there customers then this will be my first and last bmw I buy Regards P. E. Simmonds
0 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
1 (14.285714285714286%)
2 Star
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1 Star
5 (71.42857142857143%)