PV
Piet V
Active since Oct 2019
5
Reviews
0
Industries
Reviews
5 reviews44 months ago
Poor and unacceptable service.
I ordered and paid for 6 Roller Blinds on the 5th of July 22 from Builders online, received notification of delivery to be on 5th of Aug. 22 after a few phone-calls the blinds were delivered 10 days after delivery scheduled date. On opening and installing found one of the 6 blinds with damaged pipe. After a few hours at Builders Woodlands (great help from them) to arrange for a replacement from Builders online orders, On the 26th of Aug was asked to leave damaged roller blind at the Woodlands store. After 3 calls and promises to get back to me another 9 days later I am still waiting. This is really unacceptable more than 2 months after payment I have 5 blinds out of 6 installed.
0 replies
57 months ago
No response from Vadacom on my query.
Vodacom's reply: 13 Aug 2021, 07:44 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing scams. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team My comments follow Regarding Vodacom's reply above thanking me for making them aware of my complaint, and the empty meaningless “kindly be advised that a consultant will make contact with me in due course to assist with my query”. Meaningless as I have not been contacted by any consultant since Vodacom's reply: on the 13 Aug 2021, 07:44. Today’s date 17 Aug 2021 and thanks for making me feel like a criminal in front of Staff and other customers declining my application for poor payment of R1.17 and I stress again that I was not aware off and especially of duplicate banking details. Maybe they bargained on that the problem will just disappear based on the fact that they responded to Hellopeter "a Vodacom consultant will contact me". I want nothing more to do with Vodacom all I want from them now is please port my sim number to FNB Regards Pieter Venter
106 replies
57 months ago
Unreasonable Decline of Vodacom contract.
About a year ago I checked my Credit Score to find out for the first time that I owed Vodacom an amount less than R2. for a contract that was cancelled. I never received any notice of the less than R2 owed to Vodacom. I then visited a Vodacom shop to find out how I can pay the money I owed. They tried to help me sort out the problem and because I did not have a contract for that sim number with them anymore, they could not help me. I tried different Vodacom customer care numbers with the same result. I Applied for a new contract on Monday the 2nd August 2021 with Vodacom Woodlands. OG assisted me, forms with all documents completed. I had a pay as you go with FNB with +- 50 min. left on the sim which I lost when the sim no. was transferred from FNB to Vodacom, that was not an issue as the new contract was for 200min and 3Gig day and 3Gig night. which I was sure I would have shortly. OG said he would phone me on Tuesday to come in to finalize the contract. Nobody phoned me on Tuesday. On Wednesday I went to Vodacom shop to find out from OG what is the status of my application. Only to find out he was day off. So, a lady assisted me and said the contract should be finalized within a few hours. No positive news Thursday or Friday. Saturday, I phoned Them and asked to speak to the lady that was busy assisting me and was told she is on leave and will only be back the next Monday the 16th August. I asked if OG was available, he was with a customer and he will phone me back as soon as he is available. He never phoned me. And then it was long weekend. On Tuesday I went in to the shop very frustrated and said I want to cancel my application. OG offered to finalize the contract for me I must give him one hour. One hour later I get back and he tells me it is done it will take a few hours to activate the number. I said if I do not have clearance by end of business, I am sure to cancel. And 17:50 Tuesday I get a call from OG my application has been declined. Then I get this report. Ref. No. 28681571 dealer ID: 5053 Result: Declined. Comments: Poor payment Profile Duplicate banking details used. The application is assessed for hybrid sim deals only. Applicant is not paying by direct debit. Please fax relevant documentation to 0115469077 The applicant has been pended by VSPC. Please upload or fax the relevant documentation Including latest 3-month Bank Statement to 011 5469077 Date: 10 October 2021. A bank statement with more than R200 000 is what they saw. Poor payment profile? for less than R2 apparently not paid that I am not aware of and never informed off. It is a very strange comment that I used duplicate banking details as I had a Debit order with Absa for that account, and I have been with ABSA for many years. I was shocked to find out that my credit score was affected through non-payment, and that is why when I found out about the short payment, I tried to pay it but because of the reasons mentioned above I could not. I am sure I had R2 to pay if I knew it was due at the time and informed thereof. And to my knowledge I have never skipped any payments in my 70 years. And it took 9 days and my 50 min. airtime to come to this conclusion, Application Declined Regards Piet Venter
106 replies
76 months ago
Unfair claim rejection by Dialdirect
I have been with the above mentioned Insurance company since July 2017 and never had a claim up to now. We had 185 mm of rain for November up to 12 December with gusty winds on various occasions. Up to the 9th December 2019 there were no indication of any damage to the ceiling in the bedroom. On awakening the morning of the 9th December I noticed the ceiling was wet and damaged. and as it was still raining I climbed into the ceiling and placed a bucket in position where the water was seeping through to prevent further damage to the bedroom carpet ass well. The next day I inspected the roof to find that a single roof tile has shifted and was the cause of the leak. With the heavy rains we also had strong winds, and I suspect the roof tile was moved out of position during the night of the 8th and the morning of the 9th of December 2019. After continuous rains and strong winds and only noticing the wet ceiling on the morning of the 9th December is indicative that the roof tile must have been moved out of position around the 8th December. I emptied my rain meter on the 26th November and I measured 2 weeks later on the 12th December 100 mm of rain. Surely had the roof tile been out of place any number of days before the 9th the rain would have caused damage to the ceiling then and it was periodically pouring down the previous 2 weeks. Other areas of damage that Paul the Contractor for ZZZ Maintenance and construction appointed by ONECALL claims Solution who did the inspection pointed out was due to inadequate maintenance and I accepted and have already attended to those, but the shifted roof tile was sudden and unforeseen. The contractor Paul claims that the roof tile could not have been moved by the wind as generally a few tiles would have been out of position. But in this case I can confirm that both roof tile on either side of the one that moved were held in position by previously done maintenance with Membrane and Fiber tech. And from their Conclusion and description and quote for fixing damages as a result of inadequate maintenance they will sand off damaged area of Knotty Pine Ceiling Varnish the complete Ceiling and paint one wall for R4573.96. and what makes me wander about their findings is I do not have one knotty pine Ceiling anywhere in my house. If required I can supply photos of the bucket in the ceiling and a photo of the roof with one roof tile out of position. Persons I dealt with Jamie Naicker Internal Dispute Specialist, Ryan Kisten Claims processing Manager and Jeffrey Smith. I can say Jamie did not even want listen to my side of the story.
61 replies
79 months ago
Neil from Four Water Pool Solutions PTY LTD, not honoring the one Year warranty
I bought a Pent Air Kreepy Crawly Pond Pump & filter from Builders WH Woodlands on the 20th January 2019. This unit is still under warranty. Unit was leaking and was checked by Four Water Pool Solutions and the rotor found to be broken. What I now do not understand is that the specific part (Rotor) of the Pump and Filter is not covered by the warranty and I now need to pay for Vat Labor and the broken Rotor. I did not find any indication anywhere that the Rotor which makes out a part of the whole unit is not covered at all! I phoned twice this morning to query the payment was told they will get back to me. Not getting response phoned back a few hours later asked for my call to be transferred to a manager, again they will return my call asap. I waited for the return call that never happened. I phoned and asked to speak to a manager and was put through to Neil who did not want to (after requesting) give me his surname. I asked for the warranty that excludes the Rotor to be e-mailed to me, and received nothing. I will now have to pay for the fixing of the Rotor as my Koi Dam is now down for 2 weeks and in a state that I am starting to loose valuable Koi's.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (100%)