MM
Maria M
Active since Oct 2019
3
Reviews
0
Industries
Reviews
3 reviews53 months ago
Tombstone remain uninstalled, paid for in full
Appalling service when it comes to tombstones. Contrary to CPA, they are very quick to take all the cash but tortoises when it comes to delivery. Promises & more contradictory promises with nothing to show / deliver! No contract but some flimsy marketing material handed over when one insists on something tangible! Maybe a question of clever blacks👎🏾👎🏾 Is this because your market is mainly geared towards Blacks of African origin??? How do you expect us to support black excellence when they are so unprofessional and disappoint all the way👎🏾👎🏾👎🏾👎🏾
0 replies
70 months ago
Discovery Insure- Ganyane Metsing in Adrian Gore’s office
During November 2019, Glassfit replaced my car’s windshield with an “after market” part after authorization by Discovery Insure. Suffice to say that it was the worst job and service so far; the windshield didn’t fit my car, they used black glue to connect the windshield and the metal parts, and the wipers and the interior was damaged compromising the car’safety features. If my was a horrendous job. My complaints fell on Discovery Insure and Glassfit’s deaf ears. I escalated my complaints to Mr A Gore’s office. Ms. Ganyane Metsing picked up my email and within a matter of hours, she had contacted me to understand what had transpired and what remedies I was looking for. She advised that I book my car in with my dealership Volvo Bedfordview for repairs and she will arrange for the payment for those repairs, and a substitute car to allow me movement will also be arranged for Discovery Insure’s account. She stayed true to her word. Regrettably, I took my car into the dealership three days before Coronavirus level 5 lockdown. Payment for the parts was delayed from Insure side therefore the dealership could not buy the required parts. I had to go and collect my car before I was repaired. Once the country was downgraded to level 3 lockdown, I reconnected with Ganyane who started the ball rolling again. I got a new quotation, she arranged for payment of what was quoted into my account, and my car was booked into the dealership again. To cut the long story short, my car has been repaired to my satisfaction. Besides the good service from her, what impressed me the most with Ganyane was, she was not shy to apologise when she had dropped the ball, it takes someone with an EQ to apologise especially in big conglomerate. KUDOS TO MS GANYANE METSING, you went far and beyond to get me out of my nightmare I was in with Glassfit and Discovery Insure operations staff. That is why you are in Adrian’s office. Ke ya leboga Sesi, a Modimo a go šegofatše ka mehla! Ramatsimela Mphahlele
53 replies
74 months ago
Vodacom contract extended without my approval
I renewed my contract with Vodacom in April 2016, mainly so I can be acquire a new handset. I have paid my last installment for the handset at the end of March 2020 On the 22 April 2020, I spoke to Lerato via telephone at Vodacom customer care to downgrade me from Red package 180 minutes airtime and 2 gig of data, reason being that the minutes allocation was too much for my needs; a waste of money from my side. And also that my current contract is expiring and I have no intention of getting a new handset soon as mine is still in good condition. I requested advise on which lower package to downgrade to, of which Lerato advised the 150 minutes airtime and 4 gigs data. She corrected my “downgrade” vocabulary and replaced it with migration. She further mentioned about a penalty fee of R500 which will be debited from my account at end of March 2020, to which I agreed. To my astonishment, this conversation was interpreted as me entering into a new contract with Vodacom which I did not ask for. On 24032020, I called to inquire about further downgrading my package as I now have unlimited data access at home and will no longer be needing 4 gig data as per my discussion with Lerato on the 22022020. I only need data for when I am up and about to allow me access to my messages and applications when I’m not home. Lungelwa advised on a R199 package and was surprised that Katekani could not assist me. I could not be in the phone any longer as I had a meeting to go to. She promised to call me back at 1130 after my meeting , but this promise was never fulfilled. Today, when calling Vodacom customer care centre, I was informed that my contract was renewed and will expire on the 21022021. This is news to me as I don’t recall ever requesting that my contract be renewed, I only requested a downgrade, which was interpreted as renewal of my contract. Nomthandaso and Anette were both adamant that I have renewed my contract, and as result, the contract cannot be cancelled Without any resolution in sight, I asked for my number to be converted to a pay-as—you- go, this in view that I no longer owe for my handset. This was also denied I requested that I speak to the team leader or manager, and this was further denied by Anette stating that none of them were on duty yet because of COVID-19. When pushed, she reluctantly promised that either Kabelo, Phindi, Maria and someone else will call me back when they are in the office after 10:00, again nothing has materialised. After mulling over this dilemma, I can now recall that the same thing happened during 2015 when the very Lerato extended my contract without my permission. Kabelo failed to resolve my matter; and after a tantrum in the store, I was assisted by a lady of Coloured descent; and I believe she is still employed by Vodacom as per Annette. Please assist
0 replies
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5 Star
1 (33.333333333333336%)
4 Star
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3 Star
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2 Star
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1 Star
2 (66.66666666666667%)