WH
Werner H
Active since Nov 2019
4
Reviews
0
Industries
Reviews
4 reviews18 months ago
Inadequate online delivery service
The most inadequate online delivery service. The product was ordered with a delivery estimate of 2-3 days. The product is prepared for shipment after receiving an email notification almost one week later. On the subsequent day of delivery, the driver was informed that the address they had supp**** to him (from LM data base)was incorrect via telephone. Following previous incidents of drivers/couriers delivering to the incorrect location, I verified that I had entered the correct delivery address. Due to the fact that neither party has provided a comprehensive delivery address. I was only informed that the products would be delivered later in the day. Nevertheless, the merchandise was never delivered. compel me to acquire identical products from a competitor. Duplicating values and paying a premium. I requested that the after-sales service agent reverse the transaction and issue a full refund. In the event that Leroy Merling to appoint an alternative courier company, without informing me of their decision. The newly appointed courier company was only to informed me that it would occur on the following Monday. Either ******** or adhering to organizational policies. The feedback and potential resolution to contact me were never provided. Rather, opt for in-store purchases and avoid online purchases from Leroy Merlin.
53 replies
53 months ago
Bad service
I have received the worst service from Henrico Thorpe. He never returns your call or emails. I have ordered the ref: paid on 25 October 2021. There the quote stated Lead time: +/- 7 TO 8 working days delivery. It is 1(one) month later, 26 November 2021, and I still have not received my order. One delay after the other. No feedback. No commitment, no alternative solution, nothing. I expected at least a courtesy reply to my emails or phone calls from the responsible person and not the opposite, the customer following up continuously. Irrespective of the number of sales, all should have some satisfaction. Well, mine, on the shallow end of the scale.
0 replies
67 months ago
Poor bandwidth
Inconsistencies with internet downloads. Struggling to get the speed you pay for.
0 replies
78 months ago
Bitter experience.
Bought an airgun scope in June 2019. Only to find that the illumination does not work. Faulty scope verified by Eugene. Promising a replacement scope with the shipment in August. But mid August no shipment from MTC. Excuses after excuses. Every month a new delivery date that never happens. 6 months later and I still have no replacement scope, with again the same excuse 2 more weeks. Worst warrenty and customer service. Brilliant product but local after sales is not worth the money and time spend chasing warranty.
0 replies
Review Distribution
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1 Star
4 (100%)