GS
Giuliana S
Active since Nov 2019
9
Reviews
0
Industries
Reviews
9 reviews36 months ago
Awesome Service!
Phenomenal service! I normally distrust IT guys, but Steven is honest and reliable. He really wants to help a person and has no hidden agendas. After one visit this guy is becoming my go-to IT guy. Don't want any other person touching my computer or laptop. He really deserves all the 5-star ratings he gets!
0 replies
39 months ago
Incompetent Staff
Pathetic customer service! You guys sent me the wrong invoice and never downgraded my line speed as I requested!!!!! Pathetic customer service!!!!!!!!
60 replies
40 months ago
That's What Online Shopping is Supposed to be Like!
Today was the first time I tried Woolies Dash. I must say, the experience was wonderful! I absolutely love the fact that I can change my delivery option between Dash and Standard delivery (options that other retailers don't give you, mind you). I also knew at all times what was happening to my order, who picking, when it was packed and when the driver was on his way. (Again, other retailers keep you in the dark about these things). The driver was such a gentleman! He handed my groceries with the utmost care, and even warned me if a bag was heavy. Such a sweetheart. Woolies, whatever you are doing, keep doing it and don't ever turn into a thug factory like Pick n Pay (I used PnP's delivery service for months, until a horrible incident recently, this is why I switched to Woolies). I'll happily pay extra if it means I'll receive excellent service like this.
0 replies
40 months ago
Driver Assulted My Husband
Just a month or two ago I left a positive review, stating that I was happy with Pick n Pay's online shopping. After today, I will never buy from your company again! I placed an order (spending R1800). The website informed me that my goods would be delivered today between 14:00 and 18:00. My order arrived some time between 16:30 and 17:00. I was never informed when my order was on its way. The driver pulled up and hooted, disturbing my neighbors and threatened to drive off. When my husband asked him why he hooted and did not message me, the driver rudely said he was waiting a long time for me. That was a blatant lie. I saw the delivery drive past my place of residence, hooting before they even stopped! When my husband questioned him why he didn't message or phone to let me know they are outside, the driver got aggravated and physically assaulted my husband. They then proceeded to THROW my groceries on the floor! THROW!!! Like I'm some ****ng dog and didn't just spend a lot of money on FOOD!!!! They broke the bag of rice, eggs , my jar of mayonnaise and damaged all my groceries. They threatened that they will come back for my husband and that he must remember their faces. They physically assaulted him and threatened more violence and left me feeling very scared. The driver even tried to cover his actions by phoning his manager and lying, saying that my husband was rude to him. They were the aggressors. and they left me feeling violated and scared. I will never use your services again and I will be pressing charges.
192 replies
41 months ago
Pathetic Customer Service
I am really not happy with the level of service that I have been receiving from your accounts and debtors department. This is totally disheartening having to deal with individuals who lack empathy and understanding and the total incompetence of having to research the situation before contacting me. As I work remotely, payment dates vary anywhere from the 15th of the month to the 25th of each month, and over the course of the last few months I have been paid after the 15th which resulted in insufficient funds being available for the debit order, which runs on the 15th of every month, where I then proceeded to make payments via EFT. Your agents are insistent (rather rudely, as I don't fall for bully and scare tactics) that payment is due on the 1st of every month, which I understand, however my debit order has always run on the 15th of that month, for that month, so this logic makes no sense to me!!!! I have since adjusted my debit order date to the 26th of the month to compensate for debit order reversals and to ensure that payment is made for the month, and now I AM BEING THREATENED WITH SUSPENSION of my service! The point is that I am not behind on payment as November's payment will be received when the debit order runs per the mandate, which I have done on the customer portal on your website, on the 26th of November. There are 3 agents that I've dealt with, that really should not be dealing with customers, especially when it comes to the sensitive matter of account payment, as this is where empathy plays the biggest role! The 3 gents that I have dealt with, and am not happy with, are Kaashiefa in your accounts department (who is very unfriendly and unapproachable), and Melani Ellis and Jennifer Mabola in your debtors department. I am HIGHLY disappointed that VOX has traumatised me with having to deal with individuals such as these and am seriously wanting to cancel this service as it shows that customer service is non-existent in a department that deals with irate customers!
0 replies
41 months ago
Online Shopping Is Good
I've been using PIck n Pay's online shopping and next day delivery for a while now and I am very satisfied with the online shopping experience. They can do something about the prices though...as some products are pricier when compared to Checkers, but overall it's been a good experience.
132 replies
45 months ago
Questionable practices.
I wish I could give them zero stars! I was truly disappointed when I informed them well ahead of time that I'd be vacating my flat. They told me that the deposit will take 12 weeks to pay back! On top of that, I had to give two months' notice and still pay for the month that I'm not living in the flat! Quite frankly these practices are illegal and I'll never make use of these people again. Completely untrustworthy.
132 replies
58 months ago
Pathetic Management and OLD FOOD
I wish I could make this zero stars. Let me tell you what happened, then you can make up your mind. On 22 July 2021 at around 15:00 we went to Blue Route Mall and decided to have lunch at Mugg and Bean. The waitron receiving us was very friendly and welcoming and gave us stellar service. The food arrived and I rather enjoyed my meal. I had a smoked salmon bagel. My partner had a burger with avo, bacon and feta. The sauce was rancid. We asked to speak to the manager, and our waiter promptly set forward to fulfil the request. He would arrive moments later, phone in hand, very politely letting us know that the manager is not in the store at the moment. She's on smoke break. Quite some time later, the manager did arrive. Her name is Candice. To which my partner asked her, "Why am I waiting for you so long?" on which she replied, she was in the toilet. This was a blatant lie, as we had already learned from the waiter that she was on smoke break. She approached us firstly with a hostile and unfriendly demeanour. My partner politely asked her to taste the sauce, as he was not sure if is was a taste that was supposed to be in the burger. She bluntly stated she did not eat pork as she is allergic. When my partner informed her that the sauce was rancid, she would vehemently insist she saw the cook make the sauce herself this morning. I tasted the sauce myself. It was rancid! Upon taking the remaining half of my partners burger, she turned around and reprimanded the waitron right in front of us. "Why did you tell the customers I'm on smoke break!" was clearly audible. The waitron would return later to our table, his sunny smile no more. I don't know what happened in that back office, but he continued to give us friendly service. We paid and left. Not two hours later I got sick and vomited! Around 18:00 my partner got sick as well. We still had take-away cake, strawberry cheesecake and chocolate cake, that we could not enjoy as it was OLD!!!!!! How dare Mug and Bean serve old food to customers! I'm highly disgusted in your product and managerial service! Clearly your management needs training and your kitchens need a clean out! You don't deserve the support of your customers!!!!
0 replies
78 months ago
SCAM!!!!!!
SCAM! WATCH OUT FOR 4 SEASONS RECRUITMENT IN JHB. They advertise on Best Jobs and prey on jobseekers. Congratulations we are pleased that the job you applied for was successful as we have access your CV,I'm pleased to formally extend an offer for the Health Safety Officer job Report back to your agency on MONDAY 7:00 am with valid police clearance certificate and ITC report or bring R550 for our lawyer to assist you & the amount will be receipted by admin before the induction resumes@155 ilpa house commissioner&Von Welleigh strt office 708,REF:SHAKIRA GOOD DAY:WE HAVE DONE YOUR BACKGROUND CHECK&YOU HAVE SUCCESSFULLY PASSED IT.YOU ARE REQUIRED TO PAY FOR YOUR ACCESS CARD/MEDICAL ,COVER &UNIFORM ON TUESDAY 12/11/2019 7:30 AM FOR PERMANENT JOB@155 ILPA HOUSE BUILDING OFFICE 311 PLEASE COME WITH R685,BANK STATE MENT ,PROOF OF RESIDENT,2 ID COPY/TAX NUMBER/BIRTH CERTIFICIARY STARTING DATE WILL BE NEXT WEEKBEST REGARDS BELINDA CONFIRM YOUR APPOINTMENT BY (YES/NO) NO ACCESS NO JOB
0 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
1 (11.11111111111111%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (66.66666666666667%)