ZD
Zah D
Active since Nov 2019
43
Reviews
0
Industries
Reviews
43 reviews2 months ago
******** Suspension of Paid Account by 1-Grid – Violation of Consumer Protection Act
I wish to formally raise a complaint against 1-grid. My account was suspended despite the fact that I made my upfront annual payment on 19 December 2025. My account is fully paid and up to date. There was no prior notice, no written communication, and no opportunity given to remedy any alleged breach before my email services were disconnected. This conduct is ******** and contrary to the: 1. Section 14(2)(b)(i) of the Consumer Protection Act 68 of 2008 – A supplier may cancel or suspend a fixed-term agreement only on 20 business days’ written notice if the consumer is in breach and fails to remedy the breach. In my case: I am not in breach. No written notice was issued. No opportunity to remedy was given. 2. Section 54(1)(a) and (b) of the Consumer Protection Act – Consumers have the right to timely performance and completion of services and to services performed in a manner and quality that persons are generally entitled to expect. Disconnecting fully paid email services without notice is neither timely nor reasonable. 3. Section 48(1)(a)(i) of the Consumer Protection Act – A supplier must not engage in conduct that is unfair, unreasonable or unjust. Suspending a paid service without communication is unfair and unreasonable. Additionally, when I called customer support, I waited more than 10 minutes for assistance. I spoke to a consultant named Themerel. When I requested to speak to a manager, she placed me on hold and never returned to the call. This further demonstrates poor service and lack of accountability. 1-Grid cannot act as if consumers have no rights. The law is clear: services cannot be arbitrarily suspended without lawful grounds and proper notice. I demand: Immediate reinstatement of my email services. Written reasons for the suspension. Confirmation that proper procedures will be followed in future. Compensation or credit for service downtime. Failure to resolve this matter may leave me with no option but to escalate the complaint to the National Consumer Commission.
221 replies
2 months ago
Scheme Number: S023742 never process the claim
FORMAL COMPLAINT IN TERMS OF THE FAIS ACT AGAINST: SAFRICAN INSURANCE COMPANY 1. INTRODUCTION AND JURISDICTION 1.1 I hereby lodge a formal complaint with the Office of the FAIS Ombud against Safrican Insurance Company (“Safrican”) for ********, unfair, and unreasonable claims handling in relation to a funeral insurance policy. 1.2 This complaint arises from Safrican’s failure to process and pay a valid funeral insurance claim, its failure to provide written reasons for non-payment, and its reliance on undocumented and undisclosed administrative requirements. 1.3 The complaint falls squarely within the jurisdiction of the FAIS Ombud as it concerns the rendering of financial services, claims administration, non-compliance with statutory conduct standards, and unfair treatment of a policyholder and beneficiary. 2. PARTICULARS OF THE DECEASED AND THE CLAIM 2.1 Deceased: Skhumbuzo Bright Dlamini Identity Number: 000112 5326 080 Date of Death: 14 January 2026 2.2 Policy Type: Funeral Insurance Claim Number: WF.03039160 Policy Benefit: R20,000 2.3 I am the uncle and informant of the deceased and a lawful representative with a direct, material, and legitimate interest in the proper settlement of this claim. 3. BACKGROUND AND COURSE OF DEALING 3.1 Ikhaya Funeral Home has maintained a long-standing funeral insurance scheme relationship with Safrican under Scheme Number S023742. 3.2 Multiple claims have historically been lodged and paid under this scheme, with the most recent successful claim paid on 22 March 2024. 3.3 This established a clear and reasonable legitimate expectation that Safrican would continue to administer the scheme lawfully, transparently, and in accordance with applicable insurance legislation and conduct standards. 4. CLAIM LODGEMENT AND SAFRICAN’S CONDUCT 4.1 Following the death of the deceased on 14 January 2026, the funeral claim was lodged at Safrican’s Durban office on 20 January 2026. 4.2 Safrican representatives advised that the claim would be finalised and paid within 48 hours, thereby creating a reasonable and lawful expectation of prompt settlement. 4.3 Proof of premium payments covering June 2025 to January 2026 was submitted in full on 22 January 2026. 4.4 Despite full compliance, Safrican has to date: - Failed to pay the claim; - Failed to issue any written rejection; - Failed to provide written reasons for delay or non-payment; - Failed to cite any policy clause re**** upon. 4.5 A verbal delay or silence, without lawful written reasons, constitutes unfair and ******** claims handling. 5. ALLEGED “MONTHLY SCHEDULE” REQUIREMENT – ******** RELIANCE 5.1 Safrican informally alleged that the claim could not be processed due to outstanding “monthly schedules”. 5.2 At no stage was Ikhaya Funeral Home informed—verbally or in writing—that submission of monthly schedules constituted: - A condition precedent to cover; or - A condition precedent to the payment of claims. 5.3 Historically, schedules were submitted only when members were added or removed and never as a recurring monthly obligation. 5.4 Safrican failed to: - Point to any policy clause imposing such a requirement; - Provide proof that such a requirement was communicated in advance. 5.5 In terms of South African insurance law and the Policyholder Protection Rules: - The onus rests on the insurer to prove that a repudiation or delay is lawful, reasonable, and procedurally fair. - Any ambiguity in policy wording or administrative requirements must be interpreted in favour of the policyholder. 5.6 Safrican is therefore legally barred from relying on an undisclosed and undocumented administrative requirement to defeat a valid claim. 6. ADMINISTRATIVE FAILURES AND COMMUNICATION BREAKDOWN 6.1 Safrican failed to notify the scheme of staff departures and internal administrative changes, despite those staff members being primary points of contact. 6.2 Email correspondence from April 2024 confirms internal administrative confusion on Safrican’s part, which Safrican undertook to rectify. 6.3 After April 2024, Safrican issued no compliance notices, no warnings, and no policy updates to the scheme. 6.4 Any internal administrative failure remains the responsibility of Safrican and cannot lawfully be shifted onto beneficiaries or claimants. 7. PREJUDICE AND CONSEQUENTIAL LOSS 7.1 Due solely to Safrican’s ******** delay and failure to pay, funeral arrangements could not be postponed. 7.2 I was compelled to obtain a loan of R20,000, incurring interest of R4,000. 7.3 The total financial prejudice suffered amounts to R24,000, which was foreseeable, avoidable, and directly caused by Safrican’s conduct. 8. STATUTORY AND CONSTITUTIONAL BREACHES 8.1 Safrican’s conduct constitutes breaches of: - The FAIS Act (failure to render financial services honestly, fairly, with due skill, care, and diligence); - The Insurance Act 18 of 2017; - The Policyholder Protection Rules (claims handling obligations); - FSCA Conduct Standards; - Treating Customers Fairly (TCF) principles; - Section 33 of the Constitution (right to just administrative action). 8.2 Safrican’s failure to provide written reasons renders its conduct procedurally unfair and ********. 9. RELIEF SOUGHT I respectfully request that the FAIS Ombud: 9.1 Direct Safrican Insurance Company to: - Pay the funeral policy benefit of R20,000; - Pay consequential loss in the amount of R4,000; - Pay interest at the prescribed rate from the date of claim lodgement to date of final payment. 9.2 Alternatively, direct Safrican to issue a lawful written rejection citing: - The exact policy clause re**** upon; and - Proof that such clause and requirement were communicated in advance. 9.3 Grant any further relief the Ombud deems just, equitable, and appropriate.
943 replies
7 months ago
Title: 1-Grid is Exploiting Customers with Useless and Unprofessional Service
Complaint: I am exposing 1- Grid because I am completely dissatisfied with the level of service I have been receiving from 1-Grid. In my experience, this company is not focused on customer satisfaction or delivering reliable services. Instead, 1-Grid appears to be solely focused on extracting money from its clients, while continuously failing to provide the very service that people are paying for. On 29 September 2025, I raised a complaint regarding my email services. The issue was that emails I sent were not being saved in my “Sent Items” folder. This is not a minor inconvenience—it is a serious problem that affects the reliability of my communication and record-keeping. Because 1-Grid is responsible for handling my domain server, they are the only party that can resolve this issue. Despite bringing it to their attention, they have failed to provide me with any effective assistance. Instead, they have allowed the problem to continue, leaving me with a service that does not function as promised. What makes this situation worse is the fact that I pay 1-Grid every month for these services. I am a paying customer who has every right to expect a professional and functioning system. Yet, I am receiving a service that is far below even free alternatives. For example, Gmail is 100% professional, reliable, and free of charge, and it has never given me such problems. It is unacceptable that a company that charges its customers every month cannot even match the quality and reliability of a free email service provider. To add insult to injury, 1-Grid has developed a habit of increasing its monthly premiums whenever it chooses, without any proper justification or regard for the financial burden placed on customers. This shows that the company is only concerned about profit and not about service delivery. Such conduct is exploitative and unfair, particularly when the service provided is consistently substandard. Another deeply troubling aspect of my experience with 1-Grid is how they respond when customers hold them accountable. When customers expose their failures publicly, 1-Grid does not take responsibility or attempt to fix the problems. Instead, they pressure customers to remove negative comments about the company. This practice is not only unprofessional but also shows a disturbing lack of accountability. Rather than addressing the concerns of their clients, they are more worried about protecting their image. I personally told them that if they ignored me and did not fix my issue, I would expose them, and that is exactly why I am here making this complaint. In conclusion, 1-Grid has proven to be unreliable, unprofessional, and exploitative. I am paying for a service that they are not delivering. Their conduct demonstrates a complete disregard for their customers, and their focus seems to be on collecting money and silencing criticism rather than providing real solutions. I strongly caution other consumers against trusting this company, and I urge 1-Grid to be held accountable for misleading, neglecting, and mistreating its paying customers.
159 replies
9 months ago
HelloPeter Complaint: Telkom Fibre Application Ignored Despite Follow-Ups
On 20 July 2025, I requested Telkom Fibre to contact me for a new fibre application. On 22 July, a consultant named Kagiso called and took all my details after I explained the type of fibre package I needed. He promised to process the order, and I followed up with him via email multiple times to ensure the process was completed before the end of July, as I had already cancelled my previous service provider. Last week, Kagiso requested a copy of my ID, which I promptly emailed to him. I assumed the application was progressing. However, on Friday, 1 August 2025, I contacted Telkom and spoke to Nomathemba Sithole, who surprisingly told me that my application had not been processed because the back office needed my ID copy — the same one I had already sent to Kagiso. Nomathemba then asked me to send the ID copy again, which I did immediately. As of Monday, 4 August, I received no feedback, so I called 10213 again and spoke to Zinhle Nyakeni around 15:00, who told me that Nomathemba had still not submitted my documents to the back office. Zinhle claimed she would ask both Nomathemba and Kagiso to send the ID copy on my behalf. When I requested to speak to a supervisor or manager, Zinhle refused, saying the manager would call me back. I asked for her email so I could send the ID for the third time, but she refused again, stating her email "doesn't work." I am beyond disappointed. I app**** on 22 July, followed up diligently, provided every required document multiple times, and yet nothing has been done. I have been left without fibre internet, despite having cancelled my previous provider specifically to switch to Telkom. This is unacceptable service from a company of Telkom’s size. Why offer services you are not prepared to deliver? Why employ people who don’t want to work? I am deeply frustrated and expect this matter to be escalated urgently and resolved immediately.
0 replies
9 months ago
Extremely Poor Support from 1Grid – Ongoing Technical Issues and No Response
I am extremely frustrated with 1Grid. Every time I experience a technical issue, there is no proper response or resolution from their support team. Today, I reported an email issue more than 4 hours ago, and I still haven’t received any help. All I got was an automated response via Gmail acknowledging receipt—no follow-up, no update, no solution. This is not the first time I’ve faced such negligence. Last month, I had a different problem which the staff completely ignored until the next day, when I was finally contacted by the manager, Shawaal Van Wyk, who resolved the issue quickly. But why must I wait for managerial intervention every time before something gets done? For a company that charges expensive monthly fees for email services, this level of support is completely unacceptable. I am tired and fed up with 1Grid’s poor customer service and lack of accountability. Please escalate this urgently and fix my email problem now.
56 replies
10 months ago
🚨 Exposing 1Grid for Suspicious VAT Price Hike and Account Suspension Despite Payment
I want to publicly expose the ********* and potentially *****ulent behaviour of 1Grid, a South African web hosting and domain company, for suspending my account despite receiving my payment and proof on 5 June 2025 and for what appears to be a dishonest attempt to overcharge clients under the false pretense of a VAT increase. 🧾 What Happened: In March 2025, the South African government announced a possible VAT increase. Shortly after, 1Grid emailed me, claiming that my monthly hosting fee would go up due to this VAT change. However, the government withdrew the VAT increase — it never happened. I informed 1Grid of this, clearly stating that there is no legal justification for their price hike. But they ignored the facts and continued insisting that I must pay the increased amount, now saying the hike was due because “the last increase was in 2022.” Worse, they demanded I pay the new amount within 3 days, right before month-end — knowing full well that many businesses cannot change billing plans so suddenly. This raised serious questions for me: Is 1Grid really paying this VAT to SARS or are they pocketing the extra money under false pretences? 🔒 Account Suspended After Payment Despite refusing their unjustified increase, I still made a payment for May and sent them proof on 5 June 2025. Instead of resolving the matter, 1Grid went ahead and suspended my account, cutting off my email and services. When I called, it took 1 hour and 20 minutes to get through. The support agent was unable to help and said I needed to speak to the manager, “Shawell”, who was “in a meeting.” That was at 3PM. It’s now 18:20PM, and no one has bothered to call me back. My account is still suspended. ❗ This is NOT a billing dispute. This is exploitation. 1Grid: • Tried to use a cancelled VAT increase as an excuse to raise prices • Suspended services despite receiving payment • Gave only 3 days’ notice of pricing changes • Has extremely poor customer service with no accountability • May be misrepresenting VAT to overcharge customers 🧨 I will be taking the following actions: ✅ Report this conduct to SARS for a possible VAT ***** investigation ✅ Report 1Grid to the Consumer Goods and Services Ombud and National Consumer Commission ✅ Expose this behaviour on HelloPeter, social media, and public forums ✅ Demand answers on where the “VAT” money is really going If you’re a 1Grid customer and this sounds fami**** — speak out. We cannot let companies abuse their customers with ************, **** price hikes, and disrespect. I’ve had enough. Zizamele Cedrick Dlamini 📅 11 June 2025 18:28pm
0 replies
11 months ago
Vodacom Fibre Is Misleading Customers – I Was Promised Free Router and Delivery but Was Charged
Vodacom is becoming a **** in plain sight. On 23 March 2025, I app**** for Vodacom Fibre after leaving Metrofibre. My fibre was only activated on 11 April 2025, and during the application, the salesperson explained all packages in detail. I chose a package based on what I could afford, and I was clearly told that the router and router delivery were free. Luckily, my phone records all calls, so I have proof of this conversation. On 5 May 2025, I received an invoice that includes charges for the router and delivery – the very items I was told would be free. When I called Vodacom to dispute it, they told me nothing could be done. A so-called team leader later called and promised to send me written confirmation about Vodacom’s position, but as of 8 May 2025, I have received nothing. I’ve also seen several TikTok videos of other people complaining about similar issues with Vodacom – being charged more than advertised, or promised one thing and invoiced for another. This confirms it’s not just my experience – Vodacom is misleading consumers, and the government seems to be letting it happen. I will not pay for services I was told were free, and I will report Vodacom to ICASA and the Consumer Tribunal. Enough is enough – consumers must speak out against this type of exploitation. Vodacom is ****ming people. Be careful.
58 replies
11 months ago
Misleading Charges and Broken Promises from Vodacom Fibre
On 23 March 2025, I app**** for Vodacom Fibre after leaving Metrofibre. Although there were delays, my fibre service was finally activated on 11 April 2025. During the application, the consultant clearly explained the different packages, and I selected the one that suited my budget. I also have a call recording of this conversation. On 5 May 2025, I received a statement claiming I owed Vodacom a certain amount. When I reviewed the invoice, I was shocked to see I was charged for services I was told would be free. I immediately called Vodacom to dispute it, but the response was that nothing could be done. I made it clear that I would not pay for services I never agreed to. Later, someone from Vodacom who claimed to be a team leader called me. He confirmed they wouldn't reverse the charges but promised to send me an official email or letter within an hour. Today is 8 May 2025, and I have still not received any communication. Why are companies like Vodacom allowed to mislead and overcharge customers? This is unacceptable and feels like theft. If this is not resolved, I will take further steps, including reporting Vodacom Fibre to ICASA and the Consumer Tribunal, and switching to a more reliable provider. Consumers must stand together against this kind of behaviour.
116 replies
12 months ago
Over 30 Years with Vodacom – Now Treated Like This? What a Disgrace!
After more than 30 years of using my Vodacom cellphone number, I am beyond disappointed. On 30 March 2025, I app**** for fibre with Vodacom after cancelling my Metrofibre account due to their incompetence. Sadly, Vodacom has proven to be just as bad—if not worse. To this day, my Vodacom fibre account is still not active. I’ve been calling Vodacom Fibre every single day, and every time I get a different story, empty promises, and no resolution. No one is willing to take real responsibility or assist in fixing the issue. All I get are lies and delays. Because Vodacom has my address locked in their system, I am now stuck and unable to apply with another fibre provider. Two different providers told me that I first need to cancel with Vodacom before they can help—because you can’t install two fibre lines at one address. Meanwhile, I’ve been forced to buy expensive data every day since 30 March because Vodacom sales agents claimed the installation would take only 72 hours. What a lie. We are still spending money daily on data with no end in sight, all because of the ongoing failure and useless service from Vodacom Fibre. I’m preparing to escalate this to ICASA and the National Consumer Commission, and I will be submitting all call recordings and WhatsApp messages to expose this level of incompetence. If anyone else knows of other authorities or platforms where I can report this matter, please help. Vodacom, this is not how you treat loyal, long-standing customers.
116 replies
13 months ago
Extremely Poor Service and Broken Promises from Vodacom Fibre
I don’t know what is going on with Vodacom Fibre, but I am extremely disappointed and frustrated with their service. On Sunday, 30 March 2025, I app**** for Vodacom Fibre after cancelling my previous service with Metrofibre. I was assisted by Solami, who told me that my account would be activated after receiving the router. On Wednesday, I received the router and also got a call from Vodacom Fibre requesting proof of cancellation from my previous provider. I sent the proof on Thursday and called Solami again to confirm. I also spoke to Nelisiwe Makiwane, who assured me that the proof was being escalated and my account would be activated within 72 hours. On Friday, I followed up again and was told to wait until Saturday (today), 5 April 2025. When I called, Zinhle again asked for the proof of cancellation – which I resent. Then I got an email from 0821904@vodacom requesting the same proof – I sent it again. Still, nothing happened. I called again and spoke to Farley, who promised the account would be updated and activated. Still nothing. Later, after 4pm, I called and spoke to Anathi, who put me on hold and then cut the call without calling back. I called again after 5pm and spoke to Luzuko for over 30 minutes. He repeated the same story and asked me yet again for the proof, which I sent again. When I asked to speak to a manager or supervisor, he put me on hold, came back after a while and completely ignored my request. Instead, he asked for a serial number from the wall-mounted device and then said the "back office" was closed – so they couldn’t activate my account today. I reminded him I wanted to speak to a supervisor, but he said none were available. This entire experience feels like déjà vu – I left my previous service provider because of the same unprofessional, *********** behaviour. And now it seems Vodacom Fibre is just the same. Supervisors or team leaders seem to be deliberately avoiding customers and refuse to handle urgent issues. This is unacceptable. As customers, we deserve transparency and accountability. Service providers need to step up, or they’ll lose us to those who actually value customers. Vodacom Fibre, do better.
106 replies
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5 Star
2 (4.651162790697675%)
4 Star
0 (0%)
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0 (0%)
2 Star
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1 Star
41 (95.34883720930233%)