GD
Grizelda N
Active since Nov 2019
5
Reviews
0
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Reviews
5 reviews20 months ago
The Ultimate Online Shopping Heaven for Pet Owners!
I have been ordering from Pet Heaven for a while now, and I am consistently impressed by their service! Orders are processed extremely fast and delivered to me within 2-3 days—even though I live in a small outlying area. Their prices are competitive, and while there is a small delivery fee, it’s more than worth it for the exceptional service they provide. Pet Heaven puts many other larger shopping apps to shame. Highly recommended for all pet owners!
0 replies
40 months ago
Fantastic Service!
I bought bedding from @Home online as I live very far from the closest store. One of the pillow cases came apart at the seam within 3 days. Dealing with @home and solving this was a nightmare. @home passed thison to their Supplier. Once @home handed it over this issue to their supplier Sheraton. I finally got the products returned and exchanged with little to no effort or headache. The Sheraton representative I was dealing with was friendly and followed up and advised on any updates continously until the courier had delivered. Considering that although they are the manufacturer the actual purchase was made through @Home! Sheratons exchange service was 100% in a higher class to @Home. Thank you to Lavelle @Sheraton Textiles.
0 replies
42 months ago
No aftersales service and false advertising on products
I live in a small town which doesn't have an @home within 200km of it. I bought 600tc Egyptian cotton bedding online which is advertised to have a 6month guarantee/warranty as per their website. The one pillow case tore at the seam within 3 days of using it. I have had cheaper bedding with no guarantee or warranty that have lasted longer. I immediately logged a online ticket only to be told they have no current returns system for online sales I must return the product in store myself. This set cost over R2200. I explained there is no store close to me their only solution is to return the full set and I must then purchase it again. I was also told I have a month from purchase date to return this. It took a week and 3 requests to get an unsatisfactory answer from them. With the week I have had it and the over week it took to respond I have just 2 weeks left to find a returns solution. How is this a 6month guarantee/warranty if I have a month from purchase date? False advertising from this store. This was clearly a factory quality issue as it's at the seam. I would expect a replacement pillow case to be sent and this one collected. As that's what I understand a guarantee and warranty to be.(their website has guarantee and warranty on this item) after sales service is appalling and outdated. We will now just be keeping this reject item to avoid the inconvenience and cost of driving to a store as we don't want to wait more than a month to have this returned and a new set delivered. But I will because of this never purchase anything from any @home store again. I can purchase on many other sites with no issues or inconvenience like this. Plenty of other stores offer online purchase support and returns. @home shouldn't offer services they cannot support.
3 replies
74 months ago
1Grid blocking my domains and emails for no reason
last night around 12pm my 11 domains passwords were changed and websites taken down by 1grid My monthly charges were not outstanding and this is now the 2nd month in a row they have done this. Last month I was told by 1grid tech my internet service provider blocked my websites and thats why I cannot acces my cpnel and emails and websites were down. I find this ridiculous if so would it not be for them to unblock and solve and not 1grid that did a few things on their side and it was back up. I logged a ticket twice last nignt and chose the hosting department but their system keeps sending it to billing dep. I have received my ticket closed from their billing dep this morning saying all is active and no issues. But my sites and emails are still down. I used my gmail to send a new ticket as I cannot access any of my business emails and have had no response that was hours ago. We cannot be down like this with no explanation every month and then get some generic response when they fix what they broke. I originally joined web africa years ago and was passed over to what is now 1grid. I feel that if a business is so lucky to just be handed a huge client base its their responsibility to treat these client as web africa did. If there were some issue with my account why do I not get any notifications from 1grid? I only know this was happening because around midnight my emails started alerting me that passwords have been changed. Now I would have thought I had been hacked if this hadnt previously happened as close as last month with 1grid. And I was not given any specific reason besides them passing blame to my internet provider (which I might add my internet provider was needed to be contacted in order to resolve the problem)
11 replies
80 months ago
After sales customer service is shocking, dishonest & shady
I bought Ricky Litchfield capsules for dogs. I paid R220 for it in the description below the item it clearly states it is 90 capsules. I received the 60 capsules & not the 90 I ordered or paid for after 2 weeks wait. Not seeing it was the wrong quantity I opened it and after first use saw it was the wrong quantity. I politely emailed and asked for a credit to be done as the 60 capsules is only R179 & I paid R220. I have had 4 different people send me reply emails to say it needs to be returned a credit cannot be done for the difference. Once I continued to insist on the credit as it is unethical business practice to keep money overcharged for an item. They gone as far as to say their supplier says that if no quantity is in the header it is automatically 60 although in the item description it says it is 90 capsules. And R220 is more or less the same price for the 90 capsules while the 60 is only R179. You would think that it would be cheaper to credit the difference than send a courier to an outlying town to collect the wrong quantity & make a cusomer wait another 2 weeks for product that should be delivered in a max of 7 days! Their after sales customer service is shocking, dishonest & shady to say the least! I cannot believe they are still in business. They could be making millions by "accidentally" send the wrong quantity item & refusing to credit the difference. After refusing to accept their explanation my emails just go ignored & unanswered. I will be reporting this to the consumer council.
1 reply
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2 (40%)
4 Star
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2 Star
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1 Star
3 (60%)