ES
Elisha S
Active since Nov 2019
4
Reviews
0
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Reviews
4 reviews43 months ago
Purdy carpet cleaners - complete lack of integrity
Purdy carpet cleaners damaged my coricraft couches and then refused to take responsibility when requested to do so. After they cleaned my couches huge water mark stains were left on my couches which I then brought to their attention. They followed up a few weeks later and applied a chemical to the couches, however over a period of a few months, these stains got darker and darker. After about a year, the material started to tear. I tried to resolve this amicably with the owner Michael, but no responsibility has been taken from his side. I would not recommend Purdy Carper Cleaners to anyone. Yes, some time has past since this was raised but there are circumstances; 1) the deterioration happened over a period of time 2) Covid waves prevented me from attending to this 3) After restrictions were lifted (in June), I had a personal loss. This all prevented me from raising this sooner. Even if Michael decided not to take responsibility, I think it is in the way he dealt with it that has caused me to write this review. He got defensive and started citing process instead of being led by his conscious and integrity. These type of people are not worth doing business with.
0 replies
53 months ago
Cell C cannot deliver on promises
My complaint from last week is still not resolved. I got a call to say the audit reflected on the 2nd of November that a refund was due to me and would be processed in 7 working days. Still nothing received.
212 replies
54 months ago
Cell C steals money from clients
I am left with no choice but to write a review about the incompetent service that I have received from cell C. They basically owe me a refund for excessive premiums that they have been charging me from August and I have still not received it. I have written over 5 emails and possibly had over 10 telephone conversation and yet while they acknowledge that the refund is due, I still have not yet received it. I reference case 1111603000........... all the notes are on the system. On the 16th of August I had a telephone conversation with an agent who confirmed that my contract was downgraded from R700 to about ~R300. I noticed the premium not changing at the end of August and September and I escalated a case with Nomandla Mmgabi. On the 8th of October Neo Mampholo contacted me to confirm that he had listened to the conversation in August and that they had approved a refund for August and September. He said I would receive this refund within 7 working days. I still have not received this refund. At the end of October, the premium has still not changed and I am now due for 3 months worth of refund. I escalated a case with Nalalia on the 16th of November again and again with Katlego on the 17th of November, as it does not seem like cell c are getting this right. When I spoke to Katlego he said that it was only reflecting 2 months worth of refund due to me, so Natalia's comments didn't help either. I am running out of ideas on how to get this resolved. Please escalate this to the highest levels at cell c.
53 replies
78 months ago
Fed up of "Standard" private banking from Standard Bank
It is unfortunate that after more than 20 years I have decided to close my account with standard bank and move to a bank who actually knows how to do private banking. Lets face it, Standard Banks size, systems, processes and people are just not geared to offer a private banking experience. I have struggled with this for almost 10 years... just accepting STANDARD service for my private banking fees. On 3 separate occasions this year, when I required help, I was told to go into a branch. Yet Standard Bank closed most of its branches around me. If they have to push people to the branch to be helped, but then close the branches, how do they justify the fees that they charge and what is the thinking? They also charge ad-hoc fees and when you add it up, Banks like Investec are actually cheaper because they have an "all in" fee. I strongly recommend that people consider Investec if they qualify. Try self help... the IVR and online platforms are painstakingly inefficient. It took me almost 4 hours today, just to convert my rewards into vouchers, so I can finally close my account. From issues with the website itself, to a ucount call centre agent who couldn't assist, to the fact that you cannot pay the balance with another banks card... (I'm pretty sure this is a regulatory issue which should be investigated - interbank rules) Shame, my private banker Natasha has tried her best to assist within these constraints, but they also don't have much power. Her boss Muriel just became unresponsive as I guess there was nothing she could do. If someone actually cares for the details of my experience, they will get someone senior to contact me. Honestly though, I just feel that perhaps don't tackle a market you cannot serve.
105 replies
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