SM
Sumen M
Active since Nov 2019
3
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3 reviews78 months ago
Non Disclosure
Bad paintwork Sumen M | 18 Nov 2019, 14:02 1. I purchased a golf clubsport Gti on the 15th of February 2019 from your dealership. 2. I asked for a written letter from your used car Sales Manager ( Francois Branders ) regarding the paint work done on the car. Signed By Francois. 3. In the letter it said only the front bumper was resprayed a week ( 22nd February 2019) later i took the car for an inspection To AA Durban. Found out that the bonnet and front panels where also resprayed as the pictures show the bad paint work done on a limited edition Golf Gti. This as depreciated the value of the car. 4. Non-disclosure at that time. 5. MFC ( Christopher Coetzee - Service Resolution Specialist) arranged a conference call between myself and Francois Branders in March 2019. We can to an agreement that Vw will sort out the bad paintwork done on the car. The bonnet and Front two panels was resprayed to blend in with the front bumper being replayed very poorly. 6. In good faith I believed that the paintwork will be sorted out as your’ll are part of the Unitrans group. 7. I have taken off from work. Taken the car to Vw Weiss (Cindy Chetty) in Durban at least 5 times. Taken the car too the Panelbeater’s that Cindy asked me to go too. Which was time consuming. 8. Yesterday I contacted the panel shop in Durban and was told that Vw Glen are only prepared to pay for the front bumper to be resprayed. The agreement on the conference call with MFC and Mr Francois was to sort out the bad paintwork done by you’ll. As the bonnet, two front panels was resprayed to blend in with the bumper being sprayed. 9. Also when the front two panels was removed the water bottle was damaged it actually shows the poor workmen-ship the panel shop you’ll used. 10. The bad paintwork done at you’ll panel shop in johannesburg has depreciated the value of my car. 11. I also reported this issue within the 7 days of purchased with reports and pictures taken at a AA Durban. I have been given the run around for the last 7months also believing you’ll with keep too your word. As I believed that Vw Glen with have keep the word as per the conference call with MFC and sorted the bad paintworkMy car still hasn’t been sorted out. I with like a honest solution to this issue has it has gone on for months. What are you’ll doing to sort out the bad paintwork done by your panel shop. I with like too say this has been a nightmare of an experienced buying a car from johannesburg. After sales has been terrible from your sales team. After this experience I realized that Vw Glen will do anything just too get a sale even lie too customers. Kind regards Sumen
0 replies
78 months ago
Bad paintwork
1. I purchased a golf clubsport Gti on the 15th of February 2019 from your dealership. 2. I asked for a written letter from your used car Sales Manager ( Francois Branders ) regarding the paint work done on the car. Signed By Francois. 3. In the letter it said only the front bumper was resprayed a week ( 22nd February 2019) later i took the car for an inspection To AA Durban. Found out that the bonnet and front panels where also resprayed as the pictures show the bad paint work done on a limited edition Golf Gti. This as depreciated the value of the car. 4. Non-disclosure at that time. 5. MFC ( Christopher Coetzee - Service Resolution Specialist) arranged a conference call between myself and Francois Branders in March 2019. We can to an agreement that Vw will sort out the bad paintwork done on the car. The bonnet and Front two panels was resprayed to blend in with the front bumper being replayed very poorly. 6. In good faith I believed that the paintwork will be sorted out as your’ll are part of the Unitrans group. 7. I have taken off from work. Taken the car to Vw Weiss (Cindy Chetty) in Durban at least 5 times. Taken the car too the Panelbeater’s that Cindy asked me to go too. Which was time consuming. 8. Yesterday I contacted the panel shop in Durban and was told that Vw Glen are only prepared to pay for the front bumper to be resprayed. The agreement on the conference call with MFC and Mr Francois was to sort out the bad paintwork done by you’ll. As the bonnet, two front panels was resprayed to blend in with the bumper being sprayed. 9. Also when the front two panels was removed the water bottle was damaged it actually shows the poor workmen-ship the panel shop you’ll used. 10. The bad paintwork done at you’ll panel shop in johannesburg has depreciated the value of my car. 11. I also reported this issue within the 7 days of purchased with reports and pictures taken at a AA Durban. I have been given the run around for the last 7months also believing you’ll with keep too your word. As I believed that Vw Glen with have keep the word as per the conference call with MFC and sorted the bad paintworkMy car still hasn’t been sorted out. I with like a honest solution to this issue has it has gone on for months. What are you’ll doing to sort out the bad paintwork done by your panel shop. I with like too say this has been a nightmare of an experienced buying a car from johannesburg. After sales has been terrible from your sales team. After this experience I realized that Vw Glen will do anything just too get a sale even lie too customers. Kind regards Sumen
0 replies
78 months ago
Bad paintwork
1. I purchased a golf clubsport Gti on the 15th of February 2019 from the Vw Glen Johannesburg. 2. I asked for a written letter from the used car Sales Manager ( Francois Branders ) regarding the paint work done on the car. Signed By Francois. 3. In the letter it said only the front bumper was resprayed a week later i took the car for an inspection To AA Dekra Durban. Found out that the bonnet and front panels where also resprayed as the pictures show the bad paint work done on a limited edition Golf Gti. This as depreciated the value of the car. 4. Non-disclosure at that time. Reported the matter within 7 days. 5. MFC ( Christopher Coetzee - Service Resolution Specialist) arranged a conference call between myself and Francois Branders in March 2019. We can to an agreement that Vw will sort out the bad paintwork done on the car. The bonnet and Front two panels was resprayed to blend in with the front bumper being resprayed very poorly. 6. In good faith I believed that the paintwork will be sorted out as your’ll are part of the Unitrans group. 7. I have taken off from work. Taken the car to Vw Weiss (Cindy Chetty) in Durban at least 5 times. Taken the car too the Panelbeater’s that Cindy asked me to go too. Which was time consuming. 8. Yesterday I contacted the panel shop in Durban and was told that Vw Glen are only prepared to pay for the front bumper to be resprayed. The agreement on the conference call with MFC and Mr Francois was to sort out the bad paintwork done by you’ll. As the bonnet, two front panels was resprayed to blend in with the bumper being sprayed. 9. Also when the front two panels was removed the water bottle was damaged it actually shows the poor workmen-ship the panel shop you’ll used. 10. The bad paintwork done at you’ll panel shop in johannesburg has depreciated the value of my car. 11. I also reported this issue within the 7 days of purchased with reports and pictures taken at a AA Durban. I have been given the run around for the last 7months also believing you’ll with keep too your word. As I believed that Vw Glen with have keep the word as per the conference call with MFC and sorted the bad paintworkMy car still hasn’t been sorted out. I with like a honest solution to this issue has it has gone on for months. What are you’ll doing to sort out the bad paintwork done by your panel shop. I with like too say this has been a nightmare of an experienced buying a car from johannesburg. After sales has been terrible from your sales team. After this experience I realized that Vw Glen will do anything just too get a sale even lie too customers. Kind regards Sumen
0 replies
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3 (100%)