Active since Nov 2019
I took my TV to Bradlows for repairs on the 31 December 2025. I was promised that the TV will be repaired in 21 working days. I do not receive feedback from them, I called again on the 12th and I was not assisted. I was told that the TV is still at the store and has not been attended too. I asked that they log a complaint as I am not happy, they gave me a complain reference, and was told that the reference will be dealt with in 21 working days! 21 days to resolve a matter?? I am so upset! They have my TV and they are not willing to assist. I asked to speak to a manager with the impression that they will assist, I was told the manager is in a meeting and the manager would call me back. It has been a week and I have not received any cal from the manager. I regret making the purchase at BRADLOWS. DO NOT PURCHASE AT BRADLOWS!!!
The WORST service!!! The stuff in the food department has an ATTITUDE, does not assist customers in any way and tells customers to come back at a certain time and when customers come back they are nowhere to be seen. They serve food from the day before. When you complain, the staff shouts and laughs at you. I asked for the manager (Vanessa) who had the same attitude as her staff. Who did not even assist, instead offered me the number to the “owner” of the store, for me to complain. I am never setting my foot there!
The staff lack customer service s****s, they don’t know how to speak to customers and are extremely rude. Yesterday I went to there hoping to get a much better service than the one I’ve witnessed them give to other customers , and I’m not afraid to say their attitude is HORRIBLE. My spouse and I were removed from their chairs and tables while eating, simply because they were closing. The lady did not ask politely, she basically gave us instructions to leave because they are closing. It is very sad because when you try speak to the manager, there is no solution as she condones the doings of the staff.