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Active since Dec 2019
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3 reviews11 months ago
Stay away - technically ***********
Service from Roland personally was great before they received full payment. Based on my first hand experience, I am fully convinced that all the reviews done and photos taken for this 'company' were done a day or two after the work was complete. We paid R60 000 for our driveway and R12 000 for a small patch of paving at our front door at our property in Sunningdale and it's been a nightmare dealing with these characters. Issues since the installation all within less than a year of use include: 1) Subsidence in several places due to incorrect preparation or no laying of subbase (standard procedure for paving driveways I would have thought) after very light use (no heavy vehicles) - happened within a month or so - they have had to come back twice! Company will probably claim this is them being amazing. Left a ridiculous mess on the driveway when trying to rectify subsidence the 2nd time. Used red sand to mix with concrete for the grouting so we have a nice brown patch. As far as I'm concerned, any sign of subsidence within 1 month is a sign of failure to do a paving job properly. The excuse of 'we didn't think cars would be using it' is probably out of the question you would think. 2) 'Grout' cracking all over the place - allowing water and **** seeds to get between the pavers which is highly detrimental to the robustness of any paving system. This is also something they attempted to fix, but it continues to break and crack and go down our storm water drains. 3) Ants pushing sand up between pavers (removing sand beneath pavers!) 4) Mini kerb borders cracking badly. It is clear to me and hopefully all readers that this crowd does not know how to install a driveway that lasts or adds any value (quite the opposite). Roland the owner conveniently does not remember anything that has been spoken about on site, but very thorough when he needs to remind the customer about what has transpired while conveniently ignoring obvious points made. He is also skilled at turning decisions that you were essentially forced to make on site against you, despite empowering one to make decisions on site with his handyman. You will be gaslighted as a customer if you question anything. Additionally, nothing would ever have been done if I hadn't called on several occasions to follow up. My advice is to stay away from these characters and don't waste your money. I recommend going with a paver that is NHBRC registered.
0 replies
59 months ago
Call centre harassment - ridiculous number of phone calls
Harassment all day today every hour from clienteles call centre from different numbers starting 066 01290__. When answered they pretend to begin chatting and then hang the phone up after 4 seconds. I score you and your entourage a splendid 0/5. Thanks for making South Africa great!
106 replies
78 months ago
Just poor
I couldn't agree more with the recent reviews on Hello Peter for Coricraft and can confidently give 1 star. Incompetence from store staff including the manager. Never call you back, throw any problem over the fence to the next department, and can never give you an indication when the ordered items will arrive - ridiculous. I must have tried calling at least 20 times over the last 3 weeks to get feedback. Perhaps this is the new standard? I ordered a couch in store at the Ballito branch and was told 6 weeks maximum for turn around from factory. I received a call 3 weeks into manufacture that the couch would be done earlier than expected (within 4 weeks). Great, but never happened. It's now 7 weeks and the store has no idea when it will arrive. I found the salesman Bruce at Ballito store to be incompetent and unprofessional from feedback through to attitude on the phone when I eventually got hold of the store! Have had Coricraft in the past and was a fan of the brand, but no longer. Keep your customer in the know - how difficult can it be, especially when you have their deposit! At this stage I have no confidence that I will even receive the correct item ordered! Good luck
0 replies
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