JP
Jennifer P
Active since Dec 2019
3
Reviews
0
Industries
Reviews
3 reviews45 months ago
Treated with indignity
I've just had the worst time ever at this restaurant, Malagueta. I was with my husband when the ugly incident happened. I asked for the bill, and when the bill came I noticed that they charged me for boiled water in a cup with lemon. I normally ask for a cup of boiled water with lemon as I do at many other restaurants, and I do not get charged. I enquired and the manager says that they have to charge for everything. So, if they charge for everything, I asked him why did they not charge me for tap water. He then said that they actually should have charged me for tap water. I have never heard of such, even at other restaurants, I've never been charged for tap water, finger water nor cup of boiling water. So, even going to their restroom and using their soap to wash our hands, they should've charged us. What kind of madness is this? He (manager) did not want to be told that he is not making sense, this is odd as this should be part of their service as it used to occur before, and that the bad treatment may be a root of a bigger discrimination. We (my husband & I) told him that it's okay, we will pay as we were just asking for clarity purposes. He then rudely said that he is going to close the account for us, but he wants us to leave all at once. We felt treated like dirt...the very bad attitude of the manager was appalling. It saddens one that we have supported this restaurant since they started operating. Many of our family birthday parties have been held there. I wonder if this manager is a part owner or he is just a manager. Because owners care more about their businesses...Regardless, customers ought to be treated with the utmost care and respect if all they are doing is to enjoy a meal. We were truly treated with indignity; heartbreaking it is! The one who feels it knows it.
0 replies
48 months ago
Very Bad Customer Service
I will not set foot there again. Customer service is zero with no acknowledgement when they do wrong. I bought two books for my postgraduate studies at Book Express not too long ago. The lady (Indian lady) who helped on that day gave me one book correct and the other was incorrect. The receipt had the correct titles on it. I checked and she reassured me that they were correct before leaving the store. When I rechecked at home, I noticed that one book does not correspond with the assigned prescribed book. Upon realising, I called the store yesterday (10/05/2022) to alert her that she gave me a wrong book but the receipt has the correct name. Mind you me, the book is still new. She tells me that she cannot exchange it and that there is nothing she could do. She further says that she does not think that she could make such a mistake. As a matter of fact, she does make mistakes, when I called her, she asked me if I was the lady who called her earlier about having bought a wrong book from her? It was my first time calling about the purchased wrong book. So, that means she yet gain sold a wrong book to another person. Then she has the audacity to say that there is no mistake on her side--she cannot help me at all. I have the receipt as proof and the wrong book has their barcode, but she refused to help me. This means that I wasted R565.00 on a book that is not part of my studies. Knowledge is knowledge, but who has money to be wasting on wrong books??? Her unmindfulness is costly. I've learnt a lesson. No more will I go to Book Express. Done, finito! I'm highly saddened and furious by the whole experience.
0 replies
78 months ago
Poor Service/Highly Rude
It is my first time experiencing a restaurant manager that is highly rude on the phone to a customer. My husband ordered grilled chicken at The Apple Bite Roadhouse without any spices for me as my doctor says I must not eat spices...upon receiving my order, the chicken is rubbed with spices all over. I then call the manager to convey my dissatisfaction about spices on my chicken--I told them if they could not grill without spices, they should have told my husband...while on the phone, I thought that he was going to apologise, but he kept on making excuses after excuses...I could not believe it. I was hoping that he would say sorry but he instead hung up on me. I called back to ask why he hung up on me--he said that he is too busy...I could not believe it...I will never set my foot there again. They've just lost 11 customers as my family, including extended family members buy from them. Well done rude nanager for caring about your business...it shows that you do not give a damn about customers nor your business. Very poor service!!! Your attitude highly stinks!!!
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Review Distribution
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4 Star
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2 Star
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1 Star
3 (100%)