TB
Tumi B
Active since Dec 2019
5
Reviews
0
Industries
Reviews
5 reviews2 months ago
Confirmed Valentine’s booking cancelled due to hotel’s internal process failure
I am lodging this complaint due to the unacceptable handling of my Valentine’s Day reservation at Lacuna Bistro, Maslow Hotel. Two weeks ago, I made a booking for six people via the hotel’s official website for Saturday, 14 February. At no stage during the booking process was it indicated that Valentine’s Day would be a ticketed event requiring separate payment through Quicket. On 9 February, I received a call from a staff member who stated that she had only just seen my booking because she had been on leave. She informed me about the Valentine’s event and asked me to book through Quicket, but specifically reassured me that my table would remain while I completed the “formalities.” When I went onto Quicket, the event was already sold out. On that same day, my booking was cancelled. When I contacted the hotel to query this, I was told that I should have phoned instead of booking through the website because online bookings take five days to reflect on their system. This explanation is unacceptable. I used the hotel’s official booking channel, and any delays or internal process issues are the hotel’s responsibility—not the customer’s. If Valentine’s Day was a ticketed event, the website should have blocked standard reservations for that date, or clearly communicated the ticket requirement at the time of booking. Instead, my reservation was accepted, left unattended due to staff availability, and only addressed once the event was already sold out. I was then penalised for a situation entirely outside of my control. This reflects a serious breakdown in systems, communication, and customer care. It is unreasonable for a confirmed reservation to be cancelled less than a week before Valentine’s Day due to internal administrative failures. I expect a formal explanation of: 1. Why the website allowed standard bookings for a ticketed event. 2. Why my booking was not actioned in time. 3. What steps will be taken to rectify this situation. At present, I am left without a Valentine’s booking for six people because of the hotel’s internal errors - this is totally unacceptable
0 replies
5 months ago
I was assisted by Shenice Petersen what a warm agent she was, so patient and kind in addressing and attending to my request
I was assisted by Shenice Petersen what a warm agent she was, so patient and kind in addressing and attending to my request. She has a pure heart of ensuring that a road assistant comes to help me promptly - within 15min of ending my call with her, already had someone call me to come assist with my car. That is superb service. She even called me afterwards to check if I was alright - talk about reaching out to express care. Loved her ❤️
53 replies
31 months ago
Awful ETR by Inspired Management
I reside at one of the residences managed by this company, Inspired Management (Pty) Ltd. A storm broke out during month of May which caused a leak in the roof. The efficiency of Inspired Management to respond to assist is appalling. It has been 4mnths since I have laid a request for my roof to be fixed and till today nothing has been done. It takes forever to get a response from them. The appointed Insurance Claims Administrator at the company literally took responded in August to provide Agreement of Loss for signature and since then has gone MIA - doesn't respond to follow up email whatsoever. If you reside at complex managed by this company and you have a complaint / claim to lodge - do expect this awful turnaround times.
0 replies
74 months ago
Due follow up done by Galencia
Following my negative review on the Property Developer, the latter contacted me to review the snags. Happy to say that all the remaining snags had been attended to.
0 replies
77 months ago
Galencia Property Developments - Unhappy Resident
It is honestly getting tiring and making one slowly regret buying property at this Estate (as beautiful as it is). There is constantly either water or electricity issues occurring at the Estate - I have not even completed a year of living at this Estate but these have occurred so many times, it is frustrating. The water outages could even at most go for about a week, imagine those who do not have families near, how are they meant to cope? The power failures are not even linked with Eskom power cuts (for once we cant even blame the Power Utility Station) - Power outages will only occur at the Estate (for full day) yet neighboring Estates on same streets have power - it's absurd. Do they think of the costs of constantly throwing food that has gone bad due to such disruptions never mind the appliances which need constant power for them to function well e.g. fridges - they will end up getting damaged There Body Corporate takes long to communicate neither does the Galencia as the Developers step in to resolve the matter Furthermore, there are still some snags in my apartment which need to be attended to - maintenance guys only came once to fix a few but never came again to resolve the other snags. It is really upsetting
0 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
1 (20%)
2 Star
0 (0%)
1 Star
3 (60%)