KN
Kelvin N
Active since Dec 2019
4
Reviews
0
Industries
Reviews
4 reviews34 months ago
Manager to show compassion rather than being rude
Poor customer service from the branch manager.i was embarrassed by the manager who rejected in having my car suspension checked just because I purchased the tyres from a different franchise and recent repairs was done by a mechanic that was happy to provide a service at lower cost..this manager erected a security chain to prevent my vehicle from being checked if offered to pay the fee for suspension check but rudely told to go back where I came from
53 replies
39 months ago
Poor customer service and mis.sold
I purchased a mattress set from the Phoenix branch in 2020 .was told at the time of the sale that the bed comes with a 10 year warranty.i recently had a problem with the mattress to whee the base collapsed so I claim for replacement of the mattress only to be told that the bed had one year guarantee and in order to claim back from the 9 years warranty .I have to pay a further R699 to be provided the 9 year warranty.which I feel is poor customer service and mis.sold at the time .I have called and spoke to the store person only to be told that they always tell customers that the bed has one year guarantee and not ten years warranty .I feel that this service is appalling and I should be replaced with a new mattress with no payment required
0 replies
63 months ago
Poor workmanship and customer service
Poor workmanship when making a hot meal. I requested from the deli department a mince parata. The meal is normally made over 30 minutes however after 20mins of shopping at the store. I followed up with department only to find the meal was not made. I waa not happy and was prepared to cancel the request. To when the employee mentioned that he will start to make it only to find 15 mins later the meat was made but was still roar and uncooked. On the same day i purchased a 2 litre of full cream milk where the expiry date was 15th of February 2021. It was approximately 12 days to go. On the 3rd of February the milk was spoilt. I complained to the spar customer care to be advised that i will only be given the same milk again. I was expecting more incentive for my honesty as i never publish on social network
0 replies
77 months ago
Best customer experience
I had a problem with internet fraud. The bank consultant in Phoenix branch was so helpful and caring that they gave best customer service that satisfy my worries and brought me to a solution to my queries
61 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)