BC
Brandon C
Active since Dec 2019
3
Reviews
0
Industries
Reviews
3 reviews16 months ago
Bosch Tokai - Kohler Motors - Unprofessional customer service
I am shocked and extremely disappointed at the terrible experience I have had with Bosch Tokai (Kohler Motors). I am not one to type a negative review, but this has been unbelievable. Unprofessional service resulted in me leaving as an unsatisfied customer. Overpriced / unrealistic quotes, terrible communication and feedback, and a massive cost to my personal time and money. My car was given back to me numerous times unfixed. I unfortunately will never bring my car back with the current mindset and lack of professionalism experienced.
0 replies
41 months ago
MTN South Africa - Poor Customer Service
Terrible customer service. I was issued a new phone that did not work, I then had to purchase another phone while MTN had my inital purchase for weeks - only to confirm that the phone is indeed faulty. I am left with 2 phones now and told to sort it out myself. Countless hours and petrol spent trying to resolve this. Their level of incompetence and willingness to adapt to ensure customer service is incredibly bad. The specific branch was MTN Morningside, but my dealing had been escalated with no change. The term 'unfortunately' was used countless times in my conversations with there floor manager - directly indicating the level of support that they were willing to offer. All I wanted was a new phone - and I was handed a process of frustration and loss. I experienced a deal driven mindset from their staff, where once a contract is signed your on your own. I will be canceling my contract at a fee too.
0 replies
77 months ago
Kohler - Bosch Car service center. Poor service and professionalism.
I have been extremely shocked at the terrible experience I have had with Bosch Tokai. I am not one to type a negative review, but this has been unbelievable. Firstly, I spent R14K on my previous service, expecting the Bosch team to analyze all that was needed to be replaced and redone - I got my car back and have only now noticed that the team had not stamped my service book, and were reluctant to stamp my book because I did not ask them for this specific type of service. From my perspective this is something that a mechanic needs to assess and advise someone from the general public, not the other way around. Bosch management were not willing to assist, making it sound like this is my fault - I had to escalate this to the owner (who assisted) . To clarify, this is your scope of works. Secondly, the Administration department has been terrible with communication. With me as the customer having to phone in to check on the status of my vehicle or request a quote or clarify instructions to the mechanics. The person who listened to my faults and problems did not explain the issues at hand properly to his factory team. Which caused confusion and actually resulted in me speaking directly to the head mechanic to clarify (after my car had been brought rechecked in, as a result of the team giving my car back to me with with a lot of outstanding items). My hooter was actually said that to be sorted (as it did not raise a problem on the diagnostic test), but it did not work in reality. Eg: Hooter doesn’t work - you analyze, you fix (on approval). Job cards were given to the admin section, from mechanic, but again Bosch tokai did not phone me to ask for approval of work. Bosch actually gave me the car back, without it being fixed. Knowingly. I must say that it has been a very time consuming and draining process for me and my girlfriend having to fetch and drop off cars - with the team arriving late to fetch the car after the second time. MY CAR WAS TAKEN BACK AT LEAST 4 TIMES AS A RESULT OF POOR WORKMANSHIP (They had my car for over two weeks). Again I say, with Kohler motors confirming that the car is fixed and stressing my payment... only to find my car breaking down within 4km of the service centre. I have already paid for this service, and actually had to request for a refund on a line item for my hooter that was paid but not done (I am still awaiting this refund of just under R1000) - Which was paid. This team have not delivered, and do not provide feedback when I have stressed this as an urgent issue (I need my car to drive to work everyday, which from Muizenberg to Paarl). I was without a car from from Monday 25 November to 9 December, resulting in a massive expense to now get to work everyday (no assistance from Kohler motors in the form of a rental.) On a Saturday, the lead mechanic was committed to sorting the vehicle out but was not supported by the admin team - so could not get the job done. There, again, was a communication barrier, because I could not call the mechanic after 13:00 (the phone goes straight to voicemail). I was trying to assist, while working in Paarl. I then took matters into my own hands contacting experienced staff at the GM (ISUZU) dealership to help assess the problem. Which helped. I then sourced the part required for the replacement (throttle box), with a quote (I managed and pushed all this communication) only to find by invoice with a R1700 markup on the part I sourced (this is excluding labour which I paid more for). I had done further research with other contacts to help Kohler motors analyze the issue at hand - again where was the rest of Bosch? Why was I now having to assist their mechanic. I had spoken to numerous people from the admin department and explained myself to each - my complaints were addressed unprofessionally ****il the owner had to step in). I unfortunately will never bring my car back with the current mindset and lack of professionalism. I will also not be giving Bosch Tokai a good review. During this process I received a completely unrealistic quote of just over R30K - to fix my hooter and my replace my aircon compressor! Unreal. I actually had to take my car straight from the Bosch Tokai to another auto electrician to fix the outstanding problems (at further costs). The current attitude and lack of respect does not deserve my business. It must also be mentioned that half a tank of my petrol was used during the test driving process (no refund?)
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (100%)