Active since Dec 2019
I went to them for a dermaplanning and chemical peel combo. The lady was nice but told me that the skin products I was using were horrible and that I should buy theirs because they were medicinal and guaranteed to work in a short space of time. I bought them. When I applied the first time, my skin was itching, I assumed it was because I just had the therapy, but on day 3 my neck was burning too, it seems like a rash developed there as well as ****les on my chin. I re-washed my face and applied clere lotion and the burn sensation went down. It was clear that the products were the cause. I tried to contact them to ask and get clarity, the receptionist told me I would be called back, I sent and email, no response, I sent messages on their Instagram page, no response. R1730 gone on products that didn't help me and burnt my skin. This January. The products are called BioDermal, comprising of sunscreen, face wash, lotion, and a concentrate.
I bought the ultimate hair growth combo on the 25th of May on their online portal. Today is the 17th of June and I still haven't received my order. I have DMed, emailed, Facebook page commented and still no response. I realy dont know what to do because the website does not have a physical address. It seems I have been scammed.
I recieved the worst service from Zando or rather received no service at all. I ordered items and paid for them on the 30th of November 2019. I needed to use them a week later. The items were never delivered. I started enquiring with them from the 7th of December 2019. I have had to replace the items since they were meant for an occasion. To this day I haven't received a response or a refund. Four more days to go and this order will be a month old and without a resolution. This is unacceptable. I am really fed up!