KJ
Kim J
Active since Dec 2019
3
Reviews
0
Industries
Reviews
3 reviews2 months ago
Ongoing Double Debits Since 12 February – Urgent Refund Required
Since 12 February 2026, I have experienced repeated discrepancies on my bank account every time I use Uber. I am currently undergoing cancer treatment and have been using Uber frequently to travel to Charlotte Maxeke Hospital. Almost every trip reflects a higher reserved/debited amount, followed by a midnight adjustment where the reversal amount is lower than the original transaction. For example, in one instance R87 was reserved and only R75 was reversed, resulting in a R12 shortfall. This pattern has occurred multiple times since 12 February. After reviewing my bank statements carefully, these differences are not being fully restored to my account balance. These are not simply pending notifications — the amounts reflect on my account in a way that creates repeated shortfalls. Over multiple trips, this adds up and has placed financial strain on me during an already extremely difficult medical period. I am requesting the following: A full audit of all Uber transactions linked to my account from 12 February 2026 to date. A reconciliation of all authorisations, reversals, and final charges. A refund of any and all shortfalls identified. A clear written explanation of why these adjustments are repeatedly processed around midnight and why the reversal amounts differ from the original debits. I expect this matter to be investigated urgently and resolved promptly.
0 replies
3 months ago
Extremely Frustrating – Locked Out with No Help
I am beyond frustrated with PayPal. My account has been locked, and I keep getting the message: “We found a match, something went wrong.” I have tried every possible option — chat, guest chat, automated menus, calls — and I still cannot reach a human agent. I cannot reset my password, and the automated system is completely useless. This is unacceptable. I need urgent access to my account, and PayPal needs to provide real support instead of hiding behind robots and failed systems. PayPal, this kind of service is extremely disappointing. Customers deserve real human help, especially when accounts are locked and funds are involved.
0 replies
11 months ago
Frustrating Mr Price Order Experience – Poor Service and No Refund Clarity
I am writing to express my deep frustration and disappointment regarding my recent online order placed on Thursday, 8 May 2025 at 05:21 AM. From the time of placing my order, I received only an automated confirmation stating that my order was "locked in" and would be delivered within 3–5 business days. As someone who has ordered from Mr Price multiple times, I am fami**** with the usual process—but this experience has been anything but usual. After receiving no further communication by Wednesday, 14 May, I called your contact center. After waiting 20 minutes, I spoke with a female agent (whose name I unfortunately didn’t catch), and informed her that my airtime was running low. She promised to call me back if the call dropped. It did. I never received a call back. I then managed to speak to Mohammed, who informed me there was a warehouse delay and that my order would be delivered on Tuesday, 20 May. Later, I also contacted your WhatsApp support (after waiting over an hour in queue) and spoke with Thembeka, who told me there was a system issue and the order would reflect in 3–5 business days. When I asked for clarification, the chat was ended with an automated message, without answering my question. On 15 May, I finally received an email update stating that my order was packed and ready to ship—only to receive a follow-up email shortly after, saying one item is out of stock. I once again went to WhatsApp, waited another hour, and was assisted by Chloe, who was unhelpful and dismissive. When I asked if I could change the size of the out-of-stock item to a small, she said it was too late. I asked if I would be refunded—and instead of answering, she asked for my personal details. I provided them, asked again, and was told the refund would reflect after the order is shipped, but she never confirmed where the refund would go. Since no banking details were taken from me, I’m deeply concerned about how the refund will be processed. When I asked for further clarification, Chloe ended the conversation with: “Thank you for contacting us. Enjoy your day further.”—which added to my frustration. Let me be clear: I am not upset about the delay. I am extremely upset about the poor handling, lack of communication, and dismissive attitude I’ve received from multiple agents. I do not want an apology. I want: 1. My complete order delivered. 2. The out-of-stock item changed to a size Small — or confirmation of a proper refund, including where it will reflect. I’ve placed many orders with Mr Price over the years and have never experienced something like this. I am ready to place my next order, but only once this issue is resolved.
58 replies
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1 Star
3 (100%)