SW
S W
Active since Jan 2020
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
Fastway: Delivering Disappointment With Remarkable Consistency
My package has been in transit for 12 days. At this point it has been in transit longer than most international flights, several moon missions, and my will to continue contacting Fastway. And contact them I have tried. The WhatsApp bot collects your details with great enthusiasm and then disappears — much like the parcel. The phone line rings into what I can only describe as the void. Two support channels. Zero humans. Not one. I’m not angry. I’m impressed. It takes genuine organisational commitment to be this unreachable. Most companies fail at customer service by accident. Fastway appears to have built it into the infrastructure. 0/5. My parcel is gone. Your reputation should be too.
0 replies
13 months ago
MTN contract customers B E W A R E !!!
MTN cannot believe that someone can *****ulently open two contracts in my name What is the point of having biometric identification if someone can bypass it so easily? I am writing to express my extreme distress and concern regarding a serious security breach involving my personal information. I have recently discovered that two contract accounts have been *****ulently opened under my name without my knowledge or consent. This discovery has left me devastated, as I have been a loyal MTN customer for 23 years and have always trusted your company with my personal information. The fact that someone was able to open these accounts raises serious questions about your company's security protocols and the protection of customer data. I am particularly concerned about how this could have happened without insider involvement. The *****ster(s) would have needed access to my personal details that are only available in your systems, suggesting a potential security breach by someone with access to MTN's customer database. This incident has caused me significant distress and may lead to serious financial implications and damage to my credit record. I am now forced to spend considerable time and effort to resolve this issue that should never have occurred in the first place
0 replies
14 months ago
You will need to take strong medicine before dealing with Vox call centre
We have been customers of Vox & Frogfoot fiber for many years. For the last few months service has been very unstable, slow & glitschy. Vox says it’s Frogfoot. Frogfoot says it’s not etc. Utterly frustrated, I cancel on 6 February to sign up with another ISP. Then discover other ISP also using Frogfoot and no other options here. Call sales at Vox on 21 February to reinstate our contract and redid all the requisite contract paperwork. 1 March our internet gets cut off. Call Vox who say nothing can be done till Monday? WTAF????? Monday I call Vox literally from 8 am till 11.30am and deal with 11 people in call centre. I’m on the phone for 123 minutes!!!!!!!!! No joy. A quick call to Frogfoot confirms my suspicion that Vox sales agent Happy has never put the request for reconnection through. Simple as that. Gobsmacking incompetence. **** poor customer service. Passive aggressive attitudes from call centre staff passing the buck and transferring customers to voice mail. The WhatsApp helpline was equally useless. Surely Vox could have called Frogfoot and said ‘oops please reconnect this customer ‘at 8am on Monday? All the installation was in place. A simple job. The customer experience was so terrible I wanted to weep. I think I did. I’m still livid.
127 replies
76 months ago
Sell Sa Sucks!
No item received almost a month after ordering No response to numerous WhatsApp messages No response to emails No response to FB messages Stay well clear of this operation !!!!
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (100%)