N
Norma
Active since Jan 2020
3
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0
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Reviews
3 reviews60 months ago
Petport
We recently returned to South Africa from Zambia, and I needed an agent to assist me with the importation of my 3 fur babies. I sent many requests for quotes, and I decided to choose Petport as my Mom had previously used their kennels, they were close to where we were going to stay and their rates were reasonable. When I signed the contract and returned it, I must admit that I was worried that I had not made the correct decision as it took 3 days to allocate an agent! I kept following up, and was eventually allocated Samantha, who was based in Cape Town. I made contact with Samantha telephonically and explained my concerns. Samantha calmly explained the procedures that needed to be followed and reassured me that everything would be taken care of. Samantha was transparent in her dealings with me and regularly kept me up to date via email, so it was not necessary to call her daily to get feedback - this was very reassuring during a stressful period. True to her word, the import permit was sent and we could finalise the plane booking. On the day of departure, Samantha contacted me via WhatsApp, where she kept me up to date throughout the day about their arrival in SA, the State Vet checks, and the movement to and settling in at the quarantine station. Over the next few days, she kept me informed as to how the animals were and how they responded to their handler. Samantha informed me when the dogs were ready to be released from the quarantine station and they were delivered to our house by Seth who took photos of the reunion. A few days after the reunion, Samantha sent me an email to find out how they had settled in. It was a pleasure dealing with Samantha, who clearly has a passion for her job and goes the extra mile to accommodate any concerns regarding the animals - or the pet parents for that matter! I would definitely recommend Petport to anyone wanting to move animals into or out of South Africa.
0 replies
60 months ago
Elite Car Park Services
Last year we moved to Zambia for a project, and we needed a place to store a vehicle. Elite Car Park Services was the one company who was able to supply everything their web site stated. They answered all our questions without hesitation. Their honesty and transparency was refreshing. We were also told that the vehicle would be started weekly and run around the yard. They assisted us by taking the vehicle for a service as well as wheel alignment and balancing. Their rates were also very reasonable for long term parking. Each time we flew back, they were waiting for us at OR Tambo airport, and the first time, when we got horribly lost, they made additional arrangements to meet us at the drop off zone. Every time we received the vehicle, it was spotlessly clean. Should the need arise, I will definitely use their services in the future and have no hesitation recommending them.
0 replies
76 months ago
Thank you Biddulphs
We recently had the opportunity of moving with Biddulphs, as a part load. This system suited us perfectly as we were moving to a different province and we needed the time between collection and delivery to sort ourselves out, and the load also worked out cheaper for us! Our driver was Thomas. He numbered and recorded every item that was loaded. The loading team was particularly adept at working solo. We were advised that they had all attended special training for this purpose. Thomas arrived on time at both the collection address, as well as the destination, and he oversaw the packaging and loading of the truck, as well as the offloading at the destination. We were very happy with the service we received and do not hesitate to recommend Biddulphs to anyone who requires a removal company.
56 replies
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