MM
Marubini M
Active since Feb 2020
5
Reviews
0
Industries
Reviews
5 reviews29 months ago
Bad service Reconnect day spa
Admin says she forgot our reservation after making us to do an immediate payment.They said they can’t refund my money fully they can only do that after seven days.When I got there the facility was locked and they were shocked when I called to say Iam at the gate for my appointment.It was supposed to be a gift to a friend.Felt very embarrassed and disappointed at the same time.Menlo park branch
0 replies
71 months ago
Bad customer service
They don't deserve any star. I requested a refund after clicks online failed to fill my order. I made a request mid April. Till today I haven't got my refund. And I am told by their consultants that funds have been deposited. But nothing is there. Very bad
0 replies
71 months ago
Best service
Made purchases online and they delivered well in time
0 replies
71 months ago
Clicks online poor service
I placed an order on line in March. The order was never filled. In April I requested my refund. Which was promised to be after 15 days. Till today nothing has come thru. I call them almost every second day with no joy. Yesterday I called and was given a remittance advice with a different amount to what they owe me. Told money is in my account. But till today nothing has come through. I feel it's a disgrace for such a big company to be handling matters so incompetantly. And they are using a company called Omni. To me it's a company full of people who don't care for customer service and a bunch of empty promisers. Till today after more than a month they still can't refund my minimal amount and they make lots on sales daily. I love to shop online with clicks but this is making me loose my trust. Very disappointed in the Omni on behalf of clicks online.
0 replies
75 months ago
Bad customer service
I have never been disappointed in a Rochester. I bought on line and my delivery was set to be available 3-4days after order. I placed an order on the 18th January till today nothing has happened. I was called and told the order will be available a week after and told to keep my phone in hand. Till today nothing has been done. I try to call JD group and there's never a Rochester representative. This is so furiating for a customer to be treated that way without any explanation.
0 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)