CP
Charlie P
Active since Jul 2011
7
Reviews
0
Industries
Reviews
7 reviews2 months ago
Henton has been great, my other experiences not so much
Henton has been great, my other experiences not so much. I almost cancelled but Henton corrected the errors and went above and beyond to keep me as a customer
56 replies
3 months ago
Uber for removals
This was the 4th time I've used LoadIt and they are so efficient and well priced. It's like Uber for removals. So easy to get a quote and move. These guys work hard
0 replies
3 months ago
Adolf, the actual installer, has been brilliant
Adolf, the actual installer, has been brilliant. Adriaan was helpful with getting my service ordered. The issue appears to be with the sales delivery team. I Was supposed to have had my installation on Monday but nobody came so I spent a lot of time on Tuesday trying to get answers. I am not very happy that I have had to spend so long trying to find out the status of my order with no answers. Eventually it was escalated and I have been assisted. Adolf has been great and was here before his appointment this morning.
56 replies
55 months ago
Excellent value insurance
I am always impressed with their price and service and Saarrah just assisted me with the usual efficiency I expect from Dotsure.
53 replies
77 months ago
Makro failure to deliver
On Black Friday I purchased some items and arranged for delivery to a pick up box. Order went through and said 7-10 days delivery. 2 weeks later, got a call saying items are too large and they will deliver to my home and could they have my address. I gave it. Mailed follow ups over the next week, no response. Yesterday (now almost 3 weeks) later, called in the am, they said they'd look into it. Yesterday pm, same story. Today, same story, Now on hold for 45 minutes to find out where my order is! Come on Makro, this is appalling! No supervisers return calls (was told Busisiwe Radebe would call at 12pm, it's now 1.45pm and surprise surprise, no call!)
61 replies
87 months ago
Excellent service
I have had excellent experiences with DotSure and Sarah-Joy Kvalsvig was brilliant, courteous and helpful.
105 replies
102 months ago
3GB of data in 40 minutes on a softphone call & can't load more data
Approx 3pm yesterday got on a conference call and within 40 minutes I had depleted all my data. I increased my limit and tried to recharge with 2GB of data which would not load. Called the call centre and was told it would be escalated. Heard nothing more. Called again around 7, was told there was an issue and that it could take 24 hours to load my data bundle. Explained that it's not good enough and asked to speak to the manager. Was told my data usage would be investigated but the only thing I can do for now is use out of bundle data and increase my limit. Explained this was not god enough and that I should at least be compensated with extra data next month to make up for it but was told that the manager was not around to authorise anything. I told her my contract is up at the end of Jan and if they did not make a plan immediately that I will be cancelling. She said she can't do anything so I have requested an investigation into my usage for the afternoon and a cancellation for end Jan. Logged on this morning and I had used 3GB in the space of 40 minutes on my conference call on my Soft phone (which would normally only be a few megs at most...) Absolutely appalled at the lack of customer care; if I had just been told I would have a credit n my account or some free data added then I would have been appeased. MTN are thieves and have no idea about service
105 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
0 (0%)
3 Star
2 (28.571428571428573%)
2 Star
0 (0%)
1 Star
2 (28.571428571428573%)