AM
Amsha M
Active since Feb 2020
6
Reviews
0
Industries
Reviews
6 reviews11 months ago
Rude arrogant and *********** management that doesn't know store policies
A review was previously left about the horrifying attitude and poor etiquette displayed by Thandiwe , who is part of management at Kolonade.. Even more shocking was the absolute lack of decency and complete disrespect afforded to me by woolworths customer service. I received 2 email communication ( Nomzamo and Aureen) assuring me that my complaint will be attended to but of course never was. Wow Woolworths, this is how you conduct business . You employ *********** staff that don't know your store policies and do not have the courtesy of addressing a serious issue of concern. Your customers loyalty is not of any value to you.??? Shameful!!! Your staff are your companies first line of representation. This says a lot about your vision and mission. Your adverti*****ts even seems like a joke now. If you had any interest in letting your customers know your worth then you need to improve on your customer service. That's quality and not just creating an image of sustainability with your products but also in maintaining a relationship with your customers. You have been reviewed negatively on hellopeter where people have even promised to not shop at your stores and yet this still goes on. Are you just focused on profits that losing loyal customers of 20 years is unimportant ?? Says a lot about your regard and care for your customers!!!
0 replies
28 months ago
Shameful horrifying Menlyn and Steve madden
Bought shoes on 2 Feb - wore it and it was terribly uncomfortable - went in to Menlyn Park shopping centre on 17 Feb to enquire about returning it but my experience was incredibly horrific. The store manager was rude, arrogant and absolutely disrespectful. After being told that he would get the area manager to sort the issue out, my daughter and I was about to leave the store when said manager incited another customer by saying something to him in their mother tongue. They scoffed at us, laughed and continued to murmur in their venacular. Also the customer was stinking of alcohol. When asked why he was getting involved he shoved his finger up to my face. My son came to my defence and was threatened. My daughter tried to record the incident and the customers wife, who was also drunk tried grabbing her phone from her hand. While this abusive behavior was carrying on, the manager just stood by and did nothing. Even when we tried to get Menlyn security to help he spoke to them again in his mother tongue and they also walked away. Incident reported to security manager who was supposed to check CCTV but to date I'm still waiting. Reported to centre management but surprise again as nothing has been done. Seems like patrons safety is of zero importance. How is this acceptable behaviour. This manager should not be in this line of work as he represents the values, ethics and identity of Steve Madden. Inciting and involving another customer with the intention to cause harm is an offence. Added to which so is threatening to assault. I reported the incident to Menlyn centre management and was told that I would get an apology and the area manager will contact me. Not surprising, neither of which has happened. Is this what Steve Madden stands for? Is this the calibre of people you employ? Had this happened to a member of his family how would he have reacted. Does he think that being a manager is an ego boosting power trip because clearly he has no people skills There are many complaints about poor customer service across your stores but nothing has changed. Decency, Respect and Dignity should not be exempt just because you're an international brand. Ignoring customers only serves to further tarnish your image.
0 replies
28 months ago
Horrific behaviour store manager Menlyn mall
Bought shoes on 2 Feb - wore it and it was terribly uncomfortable - went in to Menlyn Park shopping centre on 17 Feb to enquire about returning it but my experience was incredibly horrific. The store manager was rude, arrogant and absolutely disrespectful. After being told that he would get the area manager to sort the issue out, my daughter and I was about to leave the store when said manager incited another customer by saying something to him in their mother tongue. They scoffed at us, laughed and continued to murmur in their venacular. Also the customer was stinking of alcohol. When asked why he was getting involved he shoved his finger up to my face. My son came to my defence and was threatened. My daughter tried to record the incident and the customers wife, who was also drunk tried grabbing her phone from her hand. While this abusive behavior was carrying on, the manager just stood by and did nothing. Even when we tried to get Menlyn security to help he spoke to them again in his mother tongue and they also walked away. How is this acceptable behaviour. This manager should not be in this line of work as he represents the values, ethics and identity of Steve Madden. Inciting and involving another customer with the intention to cause harm is an offence. Added to which so is threatening to assault. I reported the incident to Menlyn centre management and was told that I would get an apology and the area manager will contact me. Not surprising, neither of which has happened. Is this what Steve Madden stands for? Is this the calibre of people you employ? Had this happened to a member of his family how would he have reacted. Does he think that being a manager is an ego boosting power trip because clearly he has no people skills There are many complaints about poor customer service across your stores but nothing has changed. Decency, Respect and Dignity should not be exempt just because you're an international brand. Ignoring customers only serves to further tarnish your image.
0 replies
28 months ago
Wreckless, Negligent and Disrespectful Windowvert Driver
A Windowvert van with a white driver was travelling along Lynwood road today. He was in quite a hurry and constantly between lanes . As we were approaching Wilgers hospital said driver was on the right lane and indicated to come onto the left lane on which I was. However, there was not enough space for him to come onto the lane and came very close to hitting the front of my car. I hooted and the driver became very aggressive. I moved onto the right lane to avoid a collision and then came back onto the left lane . While doing so the driver was shouting from the window and proceeded to show me the middle finger. Wow! He turned left just before the Grove mall. So not only was he wreckless and negligent because if he knew he was going to turn left then he should have been on the left lane well in advance and not put other drivers at risk, he was also aggressive and completely disrespectful to a woman. If a person is driving a company vehicle the he is a representative of the company and should make an effort to not tarnish the company's reputation but he didn't care at all. Shocking!!!
0 replies
76 months ago
Horrible attitude at spca centurion
We were at the spca centurion to look at adopting another dog after completing the process a month ago at the waltloo branch. The lady that 'assisted' us at centurion, named vanessa, was extremely ill mannered and spoke to us in an arrogant,rude tone not to mention the unprofessional attitude that went with her lack of social s****s. You would think that she would adopt a more warm and friendly tone to members of the public that display an interest in adopting the animals as we are able to provide them with a comfortable home and at the same time ease the burden of the spca. However, vanessa seemed like we were bothering her or wasting her precious time on a Friday and when we got angry and pointed out her stinking attitude- she acted as if we were children saying 'I don't want to speak to you anymore. You should go wait outside.' It is shocking that people like her work in an environment that requires good communication and a considerate and respectful approach. The realisation that vanessa fails to understand is that she needs us more than we need her and she represents the spca so first impressions, or a lack of it in her case, determines future interest and outcomes.
3 replies
77 months ago
Excellent service for first time pet insurance
I would like to thank Godwin Thobi from dotsure for his exceptional service. He was polite,friendly and effecient and made the process comfortable and hassle free.
1 reply
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)